Uber Customer Care Email: What Exists in 2025 and How to Reach Support Effectively

Is there a real Uber customer care email?

As of 2025, Uber does not publish a general customer care email address for riders or couriers. The company shifted to an in-app and web Help Center model years ago, and most trip, account, payment, and delivery issues are handled through those channels. If you see websites listing a universal “Uber support email,” treat them with caution; these are typically outdated or unofficial sources.

Always verify any message claiming to be from Uber. Legitimate communications come from the uber.com domain and will reference details specific to your account or trip. Be skeptical of any address that is not @uber.com and avoid calling “support” phone numbers listed on third-party sites. Uber does not advertise a public rider support phone number in the United States; assistance is provided in-app, on help.uber.com, or via specific email addresses for narrow use-cases explained below.

The fastest way to get help (instead of email)

For riders, open the Uber app and tap Account, then Help, then the relevant topic (for example, Trip issues and refunds, Account and app issues, or Guide to Uber). Selecting a specific trip surfaces tailored options and a secure form where you can describe the problem, add photos, and submit. Web access is available at help.uber.com/riders. For Uber Eats orders, use the Uber Eats app Help, or go to help.uber.com/ubereats.

Using the in-app Help or Help Center creates a case linked to your account, trip ID, and device metadata, which accelerates triage. Responses typically arrive as an in-app message and via email notification; complex billing investigations can take longer. Keep the thread in one place (avoid duplicating requests), and reply in the same case if you need to add information or escalate.

When email is appropriate—and which addresses are official

Uber reserves email for specific needs such as privacy rights requests, security vulnerability reports, media inquiries, and investor relations. These mailboxes are not for trip refunds, account reactivations, or urgent safety issues. If you email a specialized address about a routine support matter, you will usually be redirected to help.uber.com or the in-app Help.

Below are official, narrowly scoped email contacts as of August 2025. Use them only for the described purpose and include precise details to avoid back-and-forth.

• [email protected] — Data protection and privacy rights (for example, GDPR Article 15 access, correction, deletion, or CCPA/CPRA requests). Include your full name, the email and phone on the account, country of residence, and the right you are exercising. You can also use Uber’s Privacy Center portal: privacy.uber.com.
• [email protected] — Responsible disclosure of security vulnerabilities. Provide a clear, reproducible description, impact assessment, and proof-of-concept where possible. Uber’s bug bounty rules and scope are published on hackerone.com/uber.
• [email protected] — Media and press only. Include outlet, city, deadline (with time zone), and the exact questions. For background, see the Newsroom: uber.com/newsroom.
• [email protected] — Investor Relations. For filings, events, and financials, see investor.uber.com. Include your firm name and the specific materials or clarifications you need.

What to include in your message to get a faster resolution

Whether you write through the Help Center forms or one of the specialized emails above, include the exact identifiers support staff use to locate records quickly. For a trip or delivery, provide the trip ID or order number, the city, the date and local time, pickup and dropoff locations, and the total fare or receipt amount (for example, USD 23.45). You can find trip IDs in the app under Activity, select the trip, then scroll to the trip details.

Describe the issue in one to two short paragraphs and attach supporting images or PDFs (for instance, photos of a damaged item or a bank statement redacting all but the last four digits and the transaction line in question). Do not include full payment card numbers, passwords, or your full government ID in email. If you must reference a license or ID, mask all but the last four characters.

Escalation paths if you’re not getting a reply

If a Help Center case stalls, reopen the same thread and add new, specific facts rather than restating the original complaint. If you receive a template response that does not address your situation, reference the missing policy or data point explicitly (for example, “This fee appears to be a duplicate of the USD 15.00 cancellation charge on 2025-07-18; please review both trip IDs XXXXXXXXXXXX and YYYYYYYYYYYY”). Keeping all correspondence in one case helps internal routing and audit trails.

For billing disputes where you cannot reach resolution, you may have rights with your card issuer. In the United States, the Fair Credit Billing Act generally allows you to dispute certain credit card charges within 60 days of the statement date on which the error appeared. Check your card network and local consumer protection rules before initiating a dispute, and include your Uber correspondence timeline when you contact your bank.

Address and company details for formal correspondence

Corporate headquarters: Uber Technologies, Inc., 1515 3rd Street, San Francisco, CA 94158, USA. Uber was founded in 2009 and has been listed on the New York Stock Exchange under the ticker UBER since May 2019. For legal service, consult local requirements; do not send service of process to a generic support channel.

Key reference sites you can cite in correspondence include uber.com (consumer site), help.uber.com (Help Center), privacy.uber.com (Privacy Center), investor.uber.com (Investor Relations), and twitter.com/Uber_Support (service updates and announcements). When mailing physical letters, use trackable delivery and include your case number from the Help Center to aid internal routing.

Common pitfalls and how to avoid them

Many delays happen because requests lack identifying details or are sent to the wrong channel. Another frequent issue is replying to auto-generated receipts instead of the active Help thread—those mailbox paths are not monitored for casework. Finally, beware of third-party “Uber support” sites that solicit personal data or payment; always cross-check against uber.com or help.uber.com.

• Never share full card numbers, full government IDs, passwords, or 2FA codes over email; support will not ask for them.
• Do not trust phone numbers or emails posted on forums; verify that contacts are on uber.com domains and official pages.
• For urgent safety issues, use the in-app Safety toolkit and local emergency services; email is not monitored in real time.
• Attach clear evidence (screenshots with timestamps, order numbers) and state the exact remedy you seek (for example, “refund USD 8.99 service fee”).
• If you change your account email or phone, update it before opening a case so replies reach you reliably.

In short, for day-to-day support, skip email and use the in-app Help or help.uber.com so your case is authenticated, complete, and routed correctly. Reserve the specialized email addresses for the narrow purposes listed above, and you will save time and reduce back-and-forth.

What is the real Uber email?

Review any emails that appear to be from Uber and confirm they’re coming from an @uber.com domain, especially if the email is asking for sensitive information (like business licenses and documentation).

How to complain to Uber support?

When you select the appropriate trip, you will have access to the trip details, trip receipt, and a “Help” section. In the Help section, select the category that aligns with the issue on that specific trip and you’ll be able to submit feedback to our 24/7 Customer support team.

Does Uber reply to emails?

If you submit a question about a trip or through one of our articles, it will go through to our support team, who operate 24/7. They will look into your query and aim to get back to you within 24 hours. This reply will come back to you as an email and also through a push notification through your app.

How do I email Uber?

Uber for Business Program Administrators or Central/Voucher Coordinators: Reach us at [email protected]. Our team responds usually within a few hours. Need help faster?