Trivago Customer Care Number: The Correct Way to Reach Support

Quick answer: Trivago does not offer a public customer care phone number

Trivago is a hotel and accommodation metasearch engine founded in 2005. It helps you compare prices from hundreds of booking sites, but it does not sell rooms or charge your card. Because of this role, Trivago does not operate a consumer phone hotline for bookings, refunds, or cancellations. If you’re searching for a “Trivago customer care no,” the correct takeaway is that there is no general call-in number for travelers.

Any phone number you see on unofficial sites or social media claiming to be “Trivago customer care” is likely unrelated, outdated, or a scam. Stick to Trivago’s official web support and contact forms, and contact the merchant that actually took your payment (e.g., a hotel or an online travel agency) for changes to your reservation.

The official Trivago support channels that actually work

The primary support entry point is Trivago’s Help Center at https://support.trivago.com. Select your language and topic, then follow the prompts. If the articles do not resolve your issue, you’ll see a “Contact us” or “Get in touch” option that opens a form. You’ll be asked for details such as the booking provider, travel dates, screenshots, and a link to the offer you clicked.

For business partners (e.g., hotels managing profiles), use Trivago Business Studio at https://businessstudio.trivago.com and the support resources linked there. Consumer inquiries sent to corporate or press contacts won’t be expedited; you’ll be redirected to the Help Center workflow so your case can be routed correctly.

• Go to https://support.trivago.com and choose your language/region.
• Select a topic (e.g., Prices & availability, Technical issues, Account & emails).
• Open a relevant article; if you still need help, click the contact option at the end.
• Provide the URL of the Trivago hotel page and the offer you clicked (“View Deal”).
• Include your travel dates, the booking provider’s name (e.g., the OTA or hotel brand), and screenshots of the final price at checkout.
• Submit the form and keep the confirmation email with your case reference. Replies arrive by email.

Booking changes, cancellations, and refunds: who to call instead

Nearly all post-booking issues must be handled by the merchant of record—the company that confirmed your stay and charged your card (often an OTA like Booking.com, Expedia, Agoda, or the hotel itself). Trivago cannot modify, cancel, or refund bookings because it is not a party to your accommodation contract. Your confirmation email identifies the booking provider and includes the provider’s reservation number and contact methods.

Look for the provider’s name in your email subject line (e.g., “Your Booking.com reservation” or “Expedia itinerary”) and on your bank statement. If you selected “Pay at property,” the hotel’s front desk is usually the fastest route; if you prepaid online, the OTA that issued your confirmation controls changes and refunds.

• Prepaid online through an OTA: contact the OTA via its app, website “My Bookings,” or listed support channels. They can change dates, request refunds, or reissue confirmations.
• Pay at property: call or email the hotel directly. They can adjust check-in times, bed types, or add notes for late arrival.
• Free cancellation window: use the link in your confirmation from the provider. Third-party free-cancel deadlines are strict and time-zone based.
• No confirmation received: check spam, then the OTA’s app/site using your email and last 4 digits of your card. If still missing, the OTA must reissue it.
• Price charged differs from the OTA’s checkout price: contact the OTA with screenshots and the final checkout page price; hotels generally cannot adjust OTA-collected payments.
• Hotel overbooked or walk situation: get written proof on-site and contact the OTA immediately; they can typically re-accommodate or compensate per their policy.

Finding your booking provider’s phone or chat fast

Search your email for terms like “reservation,” “itinerary,” or the destination city, and check promotions/spam folders. The confirmation contains the provider’s reservation ID and their official support links. Many OTAs offer live chat and call-back options that are faster than general phone queues.

If you can’t find the email, review your bank statement for the merchant name, check the OTA’s app if you’re signed in, or ask the hotel to look up your reservation by name, dates, and card last four digits. As a last resort, your card issuer can identify the merchant of record for a transaction and advise on dispute timelines.

Reporting misleading prices or availability on Trivago

If you encountered a price or availability mismatch after clicking “View Deal,” document it. Capture the Trivago results page (with date/time visible), the hotel page URL, and the final checkout screen showing taxes/fees. Then submit a report via the Help Center under “Prices & availability.” This helps Trivago audit feeds from the booking provider and take corrective action.

Trivago does not offer a price guarantee or refunds, as it is not the seller. However, verified reports influence listing quality and may lead to removal of non-compliant offers or corrections to displayed rates and fees.

Safety and fraud tips when someone claims to be “Trivago support”

Trivago will not call you to collect payment, request card details, or ask for your one-time passcodes. Treat unsolicited phone calls or messages asking for money as fraudulent. Only interact with Trivago via https://trivago.com or https://support.trivago.com, and handle booking changes through the merchant that issued your confirmation.

Use credit cards for bookings to retain chargeback protections, and keep all written records (confirmation emails, chat logs, screenshots). For urgent on-trip issues (e.g., property closed on arrival), contact the merchant immediately, document the situation on-site, and follow up in writing the same day.

Corporate details (for legal or investor correspondence, not consumer support)

Principal offices: Kesselstraße 5–7, 40221 Düsseldorf, Germany. Main site: https://www.trivago.com. Corporate information and press resources: https://company.trivago.com. Investor relations: https://ir.trivago.com. These channels do not process consumer booking issues and will redirect you to the Help Center to protect your data and route cases correctly.

For hoteliers managing profiles and advertising, use Trivago Business Studio at https://businessstudio.trivago.com for account-specific assistance and educational resources.

Background and scale: why there’s no universal call center

Trivago launched in 2005 and operates in 30+ languages across 50+ locales, comparing prices from 300+ booking sites and travel suppliers, listing more than 5 million hotels, rentals, and alternative stays. Because each reservation is fulfilled by a different merchant with its own terms, payment systems, and change/refund rules, those merchants—not Trivago—have the tools and authority to modify bookings.

Think of Trivago as the search layer. It helps you discover and compare deals, then hands off to the seller to complete the transaction. For that reason, there is no “Trivago customer care number.” Use the Help Center to report site or listing issues, and contact the merchant shown on your confirmation to manage your stay.