Ting Customer Care Number: How to Reach a Real Person Fast

The Primary Ting Customer Care Number

The main Ting Mobile customer care line is 1-855-846-4389. The vanity format is 1-855-TING-FTW, which is easy to remember when you’re on the go. From outside the United States, dial +1-855-846-4389; note that some international carriers may not complete calls to North American toll-free numbers, so a Wi‑Fi calling app or Ting’s web chat is a good fallback if you’re abroad.

Support hours can vary by season and holiday. As a rule of thumb, Ting staffs extended hours on weekdays and maintains weekend coverage for activations, billing, and technical support. For the most current hours before you call, check the banner at https://ting.com/support or the Help Center at https://help.ting.com. Calling right at the start of posted hours typically results in the shortest wait.

Alternative Ways to Contact Ting (When a Phone Call Isn’t Ideal)

For quick tasks like activation, SIM/eSIM setup, plan changes, and basic troubleshooting, the fastest path is often Ting’s online support. Use the Support hub at https://ting.com/support to launch live chat during business hours or to submit a ticket if you prefer email-style follow-up. If you’re already a customer, signing in first at https://ting.com/account speeds verification and lets the agent securely view your lines, devices, and recent orders.

The Help Center at https://help.ting.com hosts step-by-step guides for activating a new line, transferring your number (porting), replacing a SIM, enabling international roaming, and checking coverage by ZIP code. If you manage multiple lines or business accounts, using the online portal can be more efficient than calling: you can make changes and then use chat for confirmation or escalation if needed.

What to Have Ready Before You Call

Having a few details on hand will shorten your call and help a specialist resolve your request on the first try. This is especially important for activations, porting a number, lost/stolen devices, and billing adjustments.

• Account verification: account email and billing ZIP code; if you set a support PIN, have it ready.
• Line details: the Ting phone number you’re calling about and the device IMEI/IMEID (dial *#06# on the device) plus the SIM ICCID (19–20 digits printed on the SIM).
• Porting (bringing a number to Ting): your current carrier’s account number and port-out PIN/transfer PIN; the billing name and address on that carrier’s account must match exactly.
• Porting out (leaving Ting): log in at https://ting.com/account to retrieve your Ting account number and generate your port-out PIN; a rep can also provide these over the phone after verification.
• Billing: last 4 digits of the card on file or recent invoice number, the date/amount of the charge in question, and any relevant order IDs from emails you received.

Common Reasons to Call and What to Expect

Activation and eSIM setup: If you purchased a Ting SIM kit or an eSIM, a specialist can activate in one call provided your device is unlocked and compatible. eSIM QR codes are typically delivered within minutes via your Ting account or a secure email link after verification. Expect the line to come online within a few minutes of activation; allow up to 30 minutes if a number transfer is included.

Number transfers (porting): Simple wireless-to-wireless ports often complete in 15 minutes to 2 hours once the correct account number and PIN are supplied. Landline and VoIP ports can take 1–7 business days due to the losing carrier’s processes. Federal rules require simple ports to complete in one business day; Ting will monitor your order and can re-submit if the losing carrier rejects for a mismatch in name, address, account number, or PIN.

Technical issues: For no data, MMS, or hotspot problems, agents can refresh network services, provision the line, and guide you through carrier settings updates. If your phone was purchased from another carrier, they may walk you through verifying that the device is fully unlocked and running current software to ensure it picks up Ting’s network partner features (VoLTE, Wi‑Fi Calling, and 5G where available).

Escalation, Lost/Stolen, and Security

If your phone is lost or stolen, ask the agent to suspend service immediately to stop usage and charges. You can also do this from your account dashboard 24/7. If you have the IMEI, Ting can flag the device as lost/stolen on its network partner to help prevent reuse. When you replace the device, the agent will assist with SIM/eSIM reactivation and number reassignment.

For billing disputes or repeat technical failures, request a case number before ending the call. If an outage or network ticket is involved, ask for the estimated resolution window and whether proactive credits will be applied. Ting’s agents can schedule callbacks, and you can reply to the follow-up email from your case to keep everything documented in one thread.

Plan Changes, Pricing, and Fees (What You Can Do by Phone)

Agents can switch plans mid-cycle, add/remove lines, and apply eligible promotions. As of 2024, Ting offered several plan types, including usage-based and set-data plans. Examples at that time included Flex (a low base rate with per-GB data pricing), Set 5 (around 5 GB at a flat monthly rate), and Unlimited tiers with high-speed data buckets and hotspot allowances. Taxes and regulatory fees vary by state and municipality; the agent can quote the total before you commit. Always confirm current pricing at https://ting.com/plans, as promotions and plan lineups change.

SIM/eSIM costs are typically low; physical SIM kits have ranged from free during promotions to about $10 when purchased directly. Activation itself is generally free. If you bring your own device, the specialist will check IMEI compatibility live and confirm whether you can access VoLTE, Wi‑Fi Calling, visual voicemail, and 5G on Ting’s network partner in your ZIP code.

Typical Timelines for Common Requests

Understanding standard timelines helps set expectations and spot exceptions that may require escalation. If a request exceeds the typical window and your account notes show no progress, call back with your case number or use chat for a status check.

• New activation (new number): usually live within 5–15 minutes after SIM/eSIM provisioning.
• Wireless number port-in: 15 minutes to 2 hours after correct account number and port PIN are submitted; retry required if data mismatches.
• Landline/VoIP port-in: 1–7 business days depending on the losing carrier’s processing; Ting will provide a Firm Order Commitment (FOC) date once confirmed.
• SIM swap/eSIM reissue (lost/stolen or device upgrade): same day, often under 30 minutes after verification.
• Billing credit review: same day for small adjustments; 1–3 business days if a carrier-side usage dispute or outage ticket is involved.

Quick Checklist Before You Dial 1-855-846-4389

Confirm the current support hours on https://ting.com/support, sign into your account if possible, and gather the items in the “What to Have Ready” section above. If you’re calling about a port, double-check the losing carrier’s account number and transfer PIN exactly as displayed in their app or on your bill. If you prefer to start online, open chat from your Ting account; you can always ask the agent to call you if the issue would benefit from a voice conversation.

In summary: For phone support, dial 1-855-846-4389 (1-855-TING-FTW). For self-service and live chat, go to https://ting.com/support and https://help.ting.com. With the right information ready, most activations and plan changes complete in minutes, and straightforward ports finish the same day.

How to get Ting phone service?

Switching to Ting Mobile is easy

1. Grab a phone. Bring your own phone or buy new from us.
2. Get a SIM. $1 shipped or included with new phones.
3. Activate a plan. Pay as you go or choose a data plan.

How much is Ting per month?

Plan comparison

Plan	Flex	Unlimited Pro
Cost Per Line	$10	$55
Talk and Text	Unlimited
Data Included	0	35 GB
Data Overage	$5/GB for the account	Top-up’s available or throttled data to 2G speeds

How do I contact Ting customer service?

For help with placing your Ting Internet order call us at 1-855-846-4626.

Is Ting Mobile still in business?

Ting Inc. is an American internet service provider founded by Tucows in 2012. It originally consisted of Ting Mobile, a mobile virtual network operator, and Ting Internet, an internet service provider that offered gigabit fiber Internet. In August 2020, most of Ting Mobile was sold to Dish Wireless.