Ting Customer Care: How to Reach Support, What They Handle, and How to Get Issues Resolved Fast

The essentials: how to reach Ting customer care

Ting Mobile provides human, U.S.–based support across multiple channels. The primary phone line for Ting Mobile customer care is 1-855-846-4389. Expect identity verification on each call (account email/phone and your account PIN, if set). Live chat is available on the Ting website during extended hours, and the self-serve Help Center hosts step-by-step guides for activation, porting, billing, and device setup.

As of 2025, Ting Mobile operates primarily on the T-Mobile network. Coverage, 5G availability, and device compatibility follow T-Mobile’s footprint and band support. For the fastest resolutions—especially for porting, eSIM/SIM activation, and billing adjustments—start with chat or phone, then follow up with a Help Center ticket if documentation needs to be attached.

• Phone support (Ting Mobile): 1-855-846-4389
• Website: https://ting.com
• Help Center and community: https://help.ting.com
• Chat: available on https://ting.com (chat icon on the lower-right of the screen)
• Coverage and BYOD check: https://ting.com/mobile/coverage and https://ting.com/mobile/byod (IMEI check recommended before activation)

What customer care can do for you

Activation and number transfers (porting) are among the most common requests. Ting customer care can activate eSIM or ship a physical SIM, check device compatibility, and move your existing number in from most U.S. carriers. Typical port-in timing ranges from a few minutes to a few hours for wireless numbers; landline/VoIP ports can take 2–7 business days depending on the losing carrier. You’ll need the account number, account PIN/passcode, and billing ZIP code from your current provider to avoid port rejections.

Care agents also handle plan changes, line adds/removals, and data add-ons mid-cycle. If you’re bringing multiple lines, ask for help aligning bill cycles to a single renewal date to simplify billing. For device issues, Ting can help with APN configuration, VoLTE/Wi‑Fi Calling enablement, 5G toggle testing, and eSIM re-downloads. If your device supports it, agents can also provision visual voicemail and confirm IMS registration on the network.

Unlocking and device policies generally follow standard U.S. norms: the device must be fully paid and the line in good standing for a minimum active period (commonly around 60 days on-network). If you purchased the device from another retailer, unlocking rules from that retailer or original carrier apply. Customer care can confirm eligibility and submit the unlock request when you meet the criteria.

Billing, plans, and refunds: what to expect

Ting Mobile’s plan lineup (as commonly published in 2024–2025) includes: Flex ($10 per line plus $5/GB shared), Set 5 ($25 for 5 GB), Set 12 ($35 for 12 GB), Unlimited ($45), and Unlimited Pro ($55). Prices are per line before taxes and regulatory fees, and domestic talk/text is included. Data on tiered plans typically includes hotspot use; Unlimited plans may include prioritized data up to a threshold (e.g., 22–35 GB) and hotspot allotments—check the plan details at the time you sign up as inclusions can change.

Billing is monthly and usually begins on your activation date. If you switch plans mid-cycle, Ting will prorate charges and data buckets accordingly. Taxes and surcharges vary by state and locality; a combined 8–25% in taxes/fees is common in many U.S. jurisdictions. You can enable autopay in your Ting dashboard to avoid missed payments; if a payment fails, customer care can help you update the card and retry the charge.

Refunds for service are typically limited to bill corrections (e.g., accidental add-ons, erroneous data overages on metered plans, or failed port activations). If you purchased a Ting SIM and didn’t activate, agents can advise on return or credit options. Always keep order numbers and timestamps—precise details greatly speed up any billing adjustment review.

Technical troubleshooting to try before you call

Many connectivity issues resolve with a clean network and SIM refresh. Start by toggling Airplane Mode for 30 seconds, then power cycle the device. On iOS, ensure the latest carrier settings and iOS version; on Android, update the carrier services app (if applicable). If you recently changed plans or swapped eSIM/SIM, wait 5–10 minutes after activation before testing calls, SMS, and data.

If mobile data works but MMS or group texts fail, verify APN/MMS settings. For Ting on the T‑Mobile network, default APN settings usually auto-provision; if not, customer care can push the correct profile or walk you through manual entry. For eSIM, a re-download often fixes registration issues: delete the eSIM profile, scan the Ting QR again from your dashboard or activation email, and reboot. If voice calls fail but data works, confirm VoLTE is enabled and try a 5G⇄LTE toggle in network settings.

• Reset network settings (note: this clears Wi‑Fi/Bluetooth): iOS Settings > General > Transfer or Reset > Reset Network; Android: Settings > System > Reset options > Reset Wi‑Fi, mobile & Bluetooth
• Check IMS/VoLTE: ensure VoLTE/Wi‑Fi Calling toggles are on; test a call with Wi‑Fi off, then on
• Swap SIM/eSIM: reseat a physical SIM; for eSIM, remove and re-add the profile from your Ting account
• APN refresh: delete non-default APNs, keep only the Ting-provisioned one; reboot
• Coverage sanity check: test in a known-good area; if possible, try the SIM in another unlocked device to isolate device vs. line

Escalations, response times, and getting a quick resolution

For urgent service-impacting issues (no service, failed port, incorrect plan charge), call 1-855-846-4389 or use live chat for the fastest triage. Have ready: the Ting account email/phone, the affected line’s number, device IMEI/IMEI2, SIM ICCID or eSIM EID if relevant, and the exact time/date the issue started. Screenshots of errors (activation failed, provisioning errors, “Not registered on network”) help agents pinpoint the failure domain.

If a port stalls beyond 24 hours during business days, ask the agent to open a porting escalation with the losing carrier, and confirm the Service Order Number (SON) or ticket ID. For intermittent network issues, request that support check tower events in your ZIP and open a trouble ticket with the underlying network if needed; note that network partner escalations can take 1–3 business days for updates.

When follow-up is required, make sure you receive a case number and set notification preferences (SMS/email). If you don’t see movement after the promised window, reply to the same ticket or call back referencing that number—this keeps history intact and avoids re-triage.

Privacy and security when contacting support

To protect your account, Ting support will verify your identity before discussing plan details or making changes. Set an account PIN in your Ting dashboard and keep your contact email up to date—most high-impact actions (SIM swaps, eSIM moves, port-out requests) will trigger email/SMS confirmations to prevent unauthorized changes.

Never share your full payment card number or full Social Security Number over chat or email; agents will only ask for last 4 digits where applicable. If you suspect account compromise (unexpected SIM swap, sudden loss of service, or port-out fraud alerts), call 1-855-846-4389 immediately and ask for a SIM lock and port-out protection while the investigation proceeds. Document times, numbers, and any suspicious messages to speed remediation.

Quick reference: Ting Mobile customer care 1-855-846-4389 • Help Center https://help.ting.com • Plans and activation https://ting.com. For the most current plan inclusions, taxes/fees, and hours of operation, always verify on the Ting website at the time of purchase or contact.

What happened to Ting phone service?

In August 2020, most of Ting Mobile was sold to Dish Wireless. Today, Tucows continues to provide the enablement software for Ting Mobile (via Wavelo) and continues to operate Ting Internet independently.

Why is my Ting service not working?

It typically means there is an issue with the fiber or ONT. Ensure that the power cord and fiber are connected and not loose.

How much is Ting per month?

Plan comparison

Plan	Flex	Unlimited Pro
Cost Per Line	$10	$55
Talk and Text	Unlimited
Data Included	0	35 GB
Data Overage	$5/GB for the account	Top-up’s available or throttled data to 2G speeds

How do I contact Ting support?

The easiest way to contact our Customer Care Team is by emailing us from within the app itself: Menu > Help > Send Email to Support (see below). Alternately, you can fill out this simple form. Each Ting Sensor comes with a quick start card and a user manual.