Temu Customer Care Number: The Definitive Guide to Reaching Support

If you’re looking for a Temu “customer care number,” the most important fact is this: as of August 2025, Temu does not publish a general inbound customer service phone number for shoppers in the United States, Canada, the EU, or the UK. Temu’s support model is primarily in-app chat and web-based messaging, supplemented by email. This approach allows Temu to authenticate accounts, locate orders quickly, and share screenshots and links in a secure environment.

Because there is no official public phone line, any “Temu phone number” you find on third-party websites, forums, or social media is likely unofficial. Calling those numbers can expose you to scams. For safety, initiate all support from Temu’s app or the official website at https://www.temu.com. For email, Temu lists [email protected] on its app store listings; use it only from your own email and never share one-time codes or full card numbers over the phone.

Official Ways to Contact Temu Support (Fastest First)

Temu’s fastest support channel is live chat inside the Temu app or via the Help Center on the website. Live chat generally connects within 1–3 minutes, 24/7, and is the preferred route for order issues, returns, refunds, and delivery problems. For non-urgent cases or when you need to attach detailed files, email is acceptable, but responses can take 12–24 hours. Refund processing time after approval is typically minutes for Temu Credit and 3–7 business days to your original payment method, depending on your bank.

Use these official paths to reach Temu directly and avoid unofficial phone numbers:

• In-app: Open Temu > Me > Customer Service > Chat with us. Expect near-real-time responses 24/7.
• Web Help Center: Go to https://www.temu.com/support and select a topic. Use “Contact us” or “Live chat” where available.
• Email: [email protected] for general support. Include your order number, issue summary, and relevant screenshots. Average first reply: 12–24 hours.
• Order page messaging: Temu > Me > Orders > select order > Contact Support. This attaches your message directly to the order.

How to Navigate the App and Website for Support

Inside the app, go to Me (bottom right) and tap Customer Service. You’ll see quick-action buttons like Orders & Tracking, Returns & Refunds, Account & Security, and Coupons & Credits. Tapping through these topics routes you to the right flow and often provides automated solutions (for example, instant return labels) before escalating to a live agent.

On the website, start at https://www.temu.com/support. Select the closest topic—Shipping, Returns & Refunds, Payment, or Account. For order-specific issues, sign in first so the system can display your recent orders and enable chat with context. If you do not see the chat option, scroll to the bottom of the article and look for Contact us or a chat icon; availability can vary by region and topic.

What to Have Ready Before Contacting Support

Preparing a few details ahead of time significantly speeds up resolution. Temu verifies identity and order ownership for your protection, and having data ready reduces back-and-forth.

• Your order number and item SKU(s), plus concise screenshots: order page, tracking page, or product listing. Redact unrelated personal info.
• Delivery facts: tracking number, carrier scans (e.g., “Delivered 2025-08-18 2:14 PM”), doorbell/camera evidence if a “delivered but not received” claim, and any courier notes.
• Payment details: last four digits of card, transaction date and amount (USD or local currency), and whether you used Temu Credit, a card, or PayPal. Include bank authorization or PayPal Transaction ID if disputing a duplicate charge.

Returns, Refunds, and Typical Timelines You Can Expect

Temu’s U.S. return window is commonly 90 days from purchase date, with at least the first return per order free (policy varies by country and can change—confirm in-app under Me > Returns & Refunds). Return labels are usually generated instantly, and drop-off options often include USPS in the U.S. Once the carrier scans your package, Temu may issue a refund sooner than final warehouse processing, but the standard posted timeline is within 3–7 business days to the original method or near-instant to Temu Credit.

For damaged or missing items, Temu frequently requests photos or videos. If your parcel shows “Delivered” but you did not receive it, contact support within 48–72 hours of the delivery timestamp shown in tracking; earlier contact increases the chance that the carrier can trace the parcel. For partial refunds or reshipments, agents typically offer solutions during the chat session after verification.

Escalation When You Can’t Find a Phone Number

If chat queues are long, use the in-app message flow on the order detail screen, which logs your case with an audit trail. If you emailed [email protected] and haven’t heard back within 24 hours, reply to the same thread to bump priority and include your order number in the subject (for example: “Order 123456789 – Wrong item received”). Keeping one thread avoids delays.

If you paid by credit card and cannot resolve a non-delivery or not-as-described issue after attempting support, most issuers allow disputes within 60 days of the statement date under the Fair Credit Billing Act in the U.S. PayPal disputes are generally available for 180 days from the transaction date. Always attempt Temu support first—chargebacks close the merchant channel and lengthen resolution to 30–90 days depending on the issuer.

Security and Scam Prevention: Don’t Call Unofficial Numbers

Because Temu doesn’t offer a public customer care phone number, fraudsters sometimes list fake “Temu support” numbers online. Red flags include anyone asking for full card numbers, bank OTPs, remote desktop access, or payment to “expedite” a refund. Temu agents will not ask you to install remote-control software, and they do not process refunds over third-party payment links.

Use only the official paths: the Temu app, https://www.temu.com, the Help Center at https://www.temu.com/support, and the email [email protected]. If you receive a phone call claiming to be from Temu, hang up and initiate contact yourself from the app to verify. Protect your account with two-factor authentication, a strong password (12+ characters), and unique credentials.

Fast Tips to Resolve Common Issues Without a Phone Call

For late deliveries: check Orders > Track to see the last carrier scan. If no movement for 72 hours, contact chat to request an investigation or a late-delivery remedy. For duplicate charges: compare bank pending authorizations versus posted transactions; pending duplicates often drop within 3–5 business days.

For sizing or quality issues: start a return in-app; most categories accept returns if items are in original condition. For coupons and credits: check Me > Coupons & Credits to confirm expiration dates and stacking rules before payment; agents can reissue an expired coupon at their discretion, but it is not guaranteed.

Bottom Line: The Real “Number” Is a 24/7 Live Chat

While Temu does not provide a public customer care phone number, its live chat and Help Center are designed to resolve most issues faster than phone support would. Use the in-app Customer Service button or the website’s Support page, keep your order details handy, and escalate via email if necessary. Expect immediate chat connection, 12–24 hours for email replies, and 3–7 business days for refunds to your card after approval.

If you encounter any website offering a Temu hotline, treat it as unverified and stick to the official channels: Temu app > Me > Customer Service, https://www.temu.com/support, and [email protected]. This keeps your account secure and ensures your case is handled by Temu directly.