Tally Solutions Customer Care: An Expert, Practical Guide

What Tally Solutions Customer Care Really Covers

Tally Solutions provides product support for TallyPrime (the successor to Tally.ERP 9) across licensing, installation, product usage, statutory updates (including India GST changes, e-invoice and e-way bill integrations), performance/data issues, and migration from older releases. TallyPrime was introduced in 2020 and continues to receive frequent releases to keep pace with tax and compliance changes, so staying current is critical before you contact support—many issues are resolved simply by updating to the latest release.

Customer care also assists with Tally Software Services (TSS) entitlements linked to your license, problems with activation/reactivation after hardware changes, setting up connected services (banking integrations, e-invoice, and e-way bill in supported geographies), and working with your local Tally Certified Partner for onsite needs. Complex implementation, customization (TDL), and consulting are usually handled by partners, while core product defects and statutory pack issues are owned by Tally.

Official Ways to Reach Tally Support (and When to Use Each)

Start with the official documentation and release notes—many “known issues” or changes in statutory behavior are documented with precise steps to fix. The in-product Help in TallyPrime links directly to the TallyHelp portal and context-aware articles. If your system is offline, you can still capture exact error messages, screens, and logs to attach later.

For direct assistance, use Tally’s official website and your authorized partner. Tickets can be raised via the product’s Support Centre (routes to your partner and Tally as needed), and you can locate certified partners for onsite help. Avoid unverified phone numbers circulated online; always verify contact points from the official site before sharing license or business details.

• Official website: https://tallysolutions.com (navigate to Support for contact options, release downloads, and knowledge base)
• Product documentation and how-to guides: https://help.tallysolutions.com (search by feature, release, or error keyword)
• Find or verify a Tally Certified Partner: use the Partner/Locator section on the official site to search by city/PIN/postcode
• In-product Support Centre: raise and track tickets tied to your license and company profile directly from TallyPrime

TSS (Tally Software Services): Entitlements, Updates, and Typical Pricing

TSS is the annual subscription attached to your perpetual TallyPrime license, enabling statutory updates (for example, India GST e-invoice schema changes), connected services, and priority assistance through your partner. If your TSS has expired, features dependent on live services (e-invoice, e-way bill connectors, banking connectors) may stop or show errors, even if core accounting continues to work. Always check TSS validity before logging a ticket for connectivity-related issues.

As publicly listed by many authorized partners in 2023–2024, indicative prices in India have been: TallyPrime Silver (single-user) license around INR 18,000 + GST one-time, and Gold (multi-user) around INR 54,000 + GST one-time; annual TSS renewal commonly quoted around INR 3,600 + GST (Silver) and INR 10,800 + GST (Gold). Prices can vary by region, offers, and policy updates—confirm the current price on the official site or with a certified partner before purchase or renewal.

What to Prepare Before You Call or Raise a Ticket

Clear, complete information accelerates resolution and reduces back-and-forth. Many issues can be diagnosed within one interaction if you provide exact versions, logs, and a reproducible scenario. This is especially important for compliance workflows (e-invoice/e-way bill), where gateway responses and error codes are essential.

Create a small archive with screenshots and logs before you contact support. If the problem is intermittent, note timestamps and any changes made (Windows updates, antivirus rules, network changes, printer driver updates, or custom TDL deployment) just before the issue started.

• Your Tally license details: serial number, Tally.NET ID (if used), TSS validity date, current TallyPrime release/build number
• Environment: Windows edition/build, 32/64-bit, RAM/CPU, server vs. workstation setup; if multi-user, list number of concurrent users
• Network: on-prem LAN or remote, VPN details, any proxy/firewall; note if ports or antivirus rules changed recently
• Error specifics: full error text, statutory portal/gateway error codes (for e-invoice/e-way bill), timestamps, and affected company data
• Data profile: company data size, last successful backup date, whether Verify/Rewrite has been run, and outcome
• Customization: any TDLs or add-ons loaded recently; whether disabling them affects the issue
• Repro steps: exact menu path and actions to reproduce the problem; sample voucher numbers or master names (non-sensitive)
• Attachments: screenshots/PDFs, exported JSON (for e-invoice/e-way bill), and any relevant application logs

Escalation, Response Expectations, and Working with Partners

Best practice is to route issues through your Tally Certified Partner first—partners know your deployment, customizations, and usage patterns, and can often resolve configuration or data issues faster than generic support. For product defects or statutory pack anomalies, partners coordinate with Tally to escalate internally with reproducible cases.

When you escalate: always reference your original ticket ID, include a concise summary (one paragraph), then append your evidence pack (logs/screens). If a workaround exists (e.g., update to a newer release), apply it and report results. For high-severity issues (posting blocked, e-invoice generation failing for all vouchers), request a remote session through official channels. Avoid third-party remote tools unless initiated by your partner or Tally and only after verifying the operator’s identity.

Self-Service Fixes That Solve a Large Share of Cases

Many incidents stem from running older releases or expired TSS. Update TallyPrime to the latest release from the official site, reactivate your license if the machine or OS changed, and confirm TSS validity for gateway-based features. For data-related symptoms (unexpected shutdowns, power cuts), take a fresh backup and run data verification; if issues persist, attempt a controlled data rewrite on a copy, not the production set.

For GST e-invoice/e-way bill errors, check your statutory master settings (legal name, address, PIN, and GSTIN) and validate that your item HSN/SAC, tax rates, and UQC are configured as per the latest schema. Always capture the exact error code returned by the IRP/e-way bill gateway; support can map this to a precise corrective action much faster than a generic “failed” report.

Security, Privacy, and Safe Remote Support

Never share your license serial, Tally.NET credentials, or OTP on unsolicited calls. Tally and authorized partners will not request your banking passwords or ask you to install unverified software. Only use remote-control sessions initiated from official tools and after you have masked or removed sensitive financial data from view where possible.

Maintain a disciplined backup policy: daily incremental backups and weekly full backups stored offline or on immutable storage. Version your backups by date and keep at least 30 days of retention. When asked to test fixes, operate on a copy of your data. If you must send sample data to support, create a sanitized subset that reproduces the issue without exposing personal or confidential information.

Quick Reference

Official site: https://tallysolutions.com — Documentation: https://help.tallysolutions.com — Use the in-product Support Centre to raise and track tickets, and verify or find a Tally Certified Partner from the official site for onsite and implementation needs. For current pricing and TSS renewal, refer only to the official website or an authorized partner quotation.

What is the former name of tally solutions?

Peutronics
A technocrat at heart, he established Tally Solutions (earlier known as Peutronics) in 1986, under the guidance of his father Late Shri SS Goenka, to leverage technology to help entrepreneurs manage their business better.

How to raise a complaint in Tally prime?

Support Centre for TallyPrime

1. Under My Tally.NET Account(s), click your Account ID for which you want to post an issue.
2. Click My Tallycare on the left navigation pane.
3. Click Create New Ticket.
4. Under Send to Tally Solutions Pvt Ltd is selected by default.
5. Enter the Subject of your query.
6. Enter Description of the query.

Who is the CEO of Tally Solutions?

Tally Solutions

Trade name	Tally
Founders	Shyam Sunder Goenka Bharat Goenka
Headquarters	Bangalore, Karnataka , India
Area served	Worldwide
Key people	Tejas Goenka (Managing Director) Sheela Goenka (Chairperson) Nupur Goenka (Executive Director) Amrish Kumar Jain (CIO)

How do I contact tally solutions?

Call our Tally online support number (+91 9873991131 / +91-xxxxxxxxx), and our experts will guide you through the solution. Experience seamless Tally support from your office or home with our easy-to-access online Tally support services.