Tally Customer Care Number: How to Reach the Official Support Team Quickly and Safely

Looking for the Tally customer care number? The safest and most reliable way to get the current, region-specific phone line for Tally Solutions (makers of TallyPrime and Tally.ERP 9) is through Tally’s official channels. Phone numbers and hours can change and vary by country, which is why Tally publishes live contact details on its website and within the product itself.

This guide explains exactly where to find the official customer care number, how to raise a support ticket if phone queues are busy, what information to keep ready before you call, and how to avoid fake “support” listings found on search engines and social media. Follow the steps below to get help faster and to ensure you’re talking to the real Tally team or an authorized Tally Partner.

Official Channels for Tally Support

Tally Solutions runs multiple official channels so you can choose what works best for your issue and time zone. The most direct place to retrieve the current phone number is the Contact/Support page on Tally’s official website. That page is updated by Tally, includes regional routing, and lists working hours for phone and chat where available.

In addition to the website, Tally provides in-product access to support from within TallyPrime. If you are licensed and connected, you can raise support requests with diagnostic details attached automatically, which shortens troubleshooting time for activation, TSS, e-Invoicing connector, and data migration queries.

Where to find the current customer care number

Use these authoritative sources to get the latest phone line for your region and product:

• Website: Go to https://www.tallysolutions.com/support or https://www.tallysolutions.com/contact-us. Select your country/region to view the current customer care phone number and working hours. Bookmark the page and verify the URL before calling.
• In TallyPrime: Open TallyPrime, select Help (from the top/right menu) and choose Support Center or Contact Us. If you’re signed in, you can raise a ticket and view phone details for your license and geography.
• Authorized Partners: For city-level, on-site, or implementation help, use the partner locator at https://www.tallysolutions.com/partner-locator to find verified Tally Certified Partners with published phone numbers and addresses.

Step-by-Step: Get the Number Safely and Verify It

Because third-party directories often list outdated or unofficial numbers, take a minute to verify details on Tally’s own pages. This reduces the risk of sharing license or company data with impostors and avoids wasted time calling discontinued lines.

When you land on Tally’s support page, confirm the address bar shows the official domain (tallysolutions.com) and HTTPS. If the page offers to “remote in” before verifying your license or asks for payment to “unlock features,” close the page—those are common red flags for scams.

Fast path to the official number

Follow these steps each time you need the current customer care number or hours:

• Open https://www.tallysolutions.com/support and select your region or language.
• Note the published phone number and business hours for your region. Hours may differ on public holidays; the page reflects exceptions when applicable.
• If phone queues are busy, use the Web Case/Support Ticket option on the same page or via TallyPrime’s Help > Support Center. Add screenshots or error IDs for faster diagnosis.

What to Keep Handy Before You Call

Having the right information ready can reduce back-and-forth and cut your resolution time significantly. Tally’s team uses license and release details to identify known fixes, verify TSS entitlements, and provide the correct steps for your exact build.

You don’t need to prepare long logs—just concise, precise data points that tie your query to the correct environment and version. If you raise a ticket from within TallyPrime, some of these fields are attached automatically.

Checklist for a productive first call

• License details: License serial number and whether you use TallyPrime Silver (single user) or Gold (multi-user). You can find these in TallyPrime under Help > About or Help > Product Information.
• Software release/build: For example, “TallyPrime Release x.x.x (64-bit).” It appears on the application title/status bar and in Help > About.
• TSS status: Whether Tally Software Services (TSS) is active, and expiry date. This affects access to statutory updates, e-invoicing/e-way bill connectors, and priority support.
• Issue specifics: Exact error text or code, when it occurs (on startup, during data migration, during e-Invoice generation), and steps tried so far.
• Environment: Windows version, whether you’re on a server/VM, and whether antivirus or firewall policies changed recently.

When to Call vs. When to Raise a Ticket

Phone support is best for urgent issues that block day-end or compliance deadlines—for example, license activation failures on a new machine, data migration errors after an upgrade, or statutory report discrepancies close to filing dates.

Tickets are ideal when you can share reproducible steps, screenshots, or logs and are not blocked in the moment—for example, UI glitches in a specific report, performance issues that require trace files, or configuration queries that benefit from a written solution you can reuse across branches.

Common Issues Customer Care Can Resolve

Activation and licensing: Help with deactivating a license on an old PC and reactivating on a new one, resolving “Cannot connect to Tally Gateway Server” messages, or clarifying entitlements for Silver vs. Gold setups over LAN/VPN.

Upgrades, data migration, and compliance: Guidance on moving from older releases of Tally.ERP 9/TallyPrime to the latest release, addressing data integrity checks, enabling statutory updates, and setting up connectors for e-Invoicing/e-Way Bill as per your region’s rules.

Service Levels, Hours, and Paid Entitlements

Published working hours and callback speeds depend on your region and queue load; the live details on the support page reflect the current schedule. If your case is logged via the web or through TallyPrime, you can monitor updates without staying on hold. Priority handling may apply where active TSS is required for certain services.

Tally Software Services (TSS) is an annual subscription that enables statutory/regulatory updates, certain online services, and faster access to enhancements. Pricing and inclusions vary by region and license type; use the official site to view current plans and taxes before renewing.

Regional and Language Support

Tally provides support across multiple geographies and languages. The support page routes you to the nearest center or offers a partner directory by city for localized assistance, including on-site implementation and training.

If you operate across branches in different states or countries, consider designating a single point of contact to liaise with Tally and your local partner. This centralizes context, reduces duplicate tickets, and improves consistency in configuration across locations.

Security and Fraud Prevention: Avoid Unofficial “Support” Numbers

Be wary of phone numbers found in ads, pop-ups, or videos that ask for remote access first or demand payment to “unlock your license.” The only safe starting points are the official Tally website (tallysolutions.com), in-product Help/Support Center, and the Partner Locator.

Before sharing any company data, verify the domain in the browser, ask the agent to confirm your license serial or ticket number you submitted, and keep support interactions within the official channels. If something feels off, disconnect and retrieve the contact details again from the links above.

Summary: The Fastest Way to the Right Tally Customer Care Number

Use Tally’s official support links—https://www.tallysolutions.com/support and the in-product Help > Support Center—to get the current customer care number for your region, along with hours and alternate contact options. For on-site help, verify a local Tally Certified Partner via the Partner Locator.

Have your license serial, release/build, TSS status, and a short issue description ready. This ensures a faster first response, fewer escalations, and a quicker resolution—whether you call, chat, or open a ticket.