Sri Lanka Mobitel Customer Care Number: An Expert, Practical Guide

The official numbers you should use

SLT-MOBITEL (formerly Mobitel; rebranded in 2021) operates a dedicated, tri-lingual customer care hotline for all mobile customers. The short code 1717 is the primary number most users should dial from within Sri Lanka using an SLT-MOBITEL Mobile connection. It is designed for both prepaid and postpaid subscribers and is available around the clock.

If you are not on the SLT-MOBITEL network, calling from a landline, or you are roaming overseas, use the full-length hotline. This ensures your call reaches the same care platform even when short codes are not supported by your current network. Keep in mind that while calls from an SLT-MOBITEL SIM to 1717 are typically toll-free, calls from other networks or from abroad may incur standard charges set by your provider.

• From any SLT-MOBITEL Mobile number (within Sri Lanka): 1717 (24/7)
• From other local networks and landlines: 071 275 5777 (24/7; local operator charges apply)
• From overseas/while roaming: +94 71 275 5777 (24/7; your roaming/international rates apply)
• Official website for updates and live support options: https://www.sltmobitel.lk

Hours, languages, and IVR navigation

Customer care operates 24 hours a day, 7 days a week, including public holidays. This is especially useful for time-sensitive matters such as SIM loss, roaming activation before an early flight, or data add-on issues late at night. During peak periods (typically early evenings and the first working day after a long weekend), queues can be longer, so calling during off-peak hours often results in faster pickup.

Agent support is available in Sinhala, Tamil, and English. When you dial 1717 or the full-length number, you’ll first meet the Interactive Voice Response (IVR) menu. Listen for your preferred language prompt, then select the option that best matches your issue (billing, data/Internet settings, value-added services, roaming, or SIM-related services). If your matter is urgent (e.g., SIM lost/stolen), choose the security or SIM-related path to reach an agent sooner.

Charges, accessibility, and roaming scenarios

From an SLT-MOBITEL Mobile line inside Sri Lanka, calls to 1717 are generally free of charge. If you dial 071 275 5777 from another local operator or from a landline, your call will be billed according to that operator’s standard voice rates. When you are roaming or calling from outside Sri Lanka to +94 71 275 5777, your home operator’s international or roaming tariffs apply. These can be significantly higher than local rates, so consider using Wi‑Fi calling apps to reach the international number if supported by your plan.

Short codes like 1717 may not work when you are outside Sri Lanka, depending on the visited network. In those cases, always use +94 71 275 5777. If you enabled VoLTE/VoWiFi (where available) on your SLT-MOBITEL line while abroad, note that billing still follows your roaming agreement unless explicitly stated otherwise by your plan.

What customer care can help you with

Customer care handles a broad set of requests: postpaid and prepaid billing clarifications, activation and deactivation of data packs and add-ons, troubleshooting mobile Internet and MMS settings, assistance with international roaming activation, credit limits, and payment arrangements. They also support value-added services, caller tunes, and data-sharing packages, and can guide you through device network configuration and APN settings if mobile data isn’t working.

For security-sensitive issues—such as a lost or stolen SIM—agents can immediately bar outgoing services or suspend the line after verifying your identity. They can also initiate SIM replacement instructions and tell you what identification you need to bring to a service center. For network complaints (coverage gaps, call drops, or slow speeds), they will log a trouble ticket and send you a reference number by SMS; keep that number safe for follow-up.

Alternative support channels and in-person help

If you prefer not to call, use the digital channels on the official website: https://www.sltmobitel.lk. You can access live chat during business hours, browse the help library, and submit web forms for billing or technical issues. The MySLTMobitel mobile app (search “MySLTMobitel” in your app store) lets you check usage, download bills, settle payments by card, activate data add-ons, and raise complaints directly from your phone with in-app tracking.

For SIM replacement, number portability, or corporate account documentation, visiting a physical SLT-MOBITEL service center is often the fastest route. Use the Store Locator on the website to find the nearest outlet, check opening hours, and confirm the documents you need (e.g., NIC/Passport, proof of ownership). Peak times at busy urban branches are usually lunchtime and late afternoon on weekdays; arriving earlier in the day typically shortens your wait.

Prepare before you call to speed things up

A few minutes of preparation can reduce your call duration and the number of follow-ups. Having the right identifiers and recent activity details at hand helps the agent authenticate you quickly and pinpoint the issue without multiple transfers. This is particularly important for account changes, SIM barring, and payment disputes.

• Account holder details: Full name, NIC/Passport number, and date of birth as registered with SLT-MOBITEL.
• Mobile number(s) in question and the SIM serial (ICCID) printed on the SIM card tray or starter pack (typically 19–20 digits).
• Recent activity: Last top-up amount/date, last bill amount and payment date, recent add-on purchases.
• Technical info: Phone make/model, OS version, APN settings, exact error messages, and locations/timestamps where issues occur.
• For roaming: Destination country, travel dates, and whether you need voice, SMS, and/or data; confirm credit limit if postpaid.
• For SIM loss/theft: Approximate time of loss, whether the device is locked, and whether device tracking is enabled.

When your call is complete, note the case or complaint reference number the agent provides. You will often receive an SMS confirmation; keep it until the matter is fully resolved. If you need to escalate, this reference helps the next agent retrieve your case history instantly.

Practical tips, escalation, and keeping information current

If your call drops during troubleshooting, dial back and provide the reference number immediately to avoid repeating steps. For billing disputes, take a photo or screenshot of receipts and include the exact transaction time and amount; these details let the agent trace payments in backend systems more reliably. When troubleshooting data issues, toggling Airplane Mode for 30 seconds or manually selecting the SLT-MOBITEL network before calling can sometimes restore service without further action.

If a case exceeds the initially stated resolution window, call 1717 or +94 71 275 5777 with your reference to request an update or escalation. Finally, review the contact information on your account via the MySLTMobitel app or website to ensure your email and alternate phone number are current—this ensures you receive status updates and important alerts without delay.

Note: Contact numbers and processes can change. For the latest information, always verify on the official website: https://www.sltmobitel.lk.

What is the WhatsApp number for Mobitel Sri Lanka?

0711755777
WhatsApp or Viber – 0711755777. Submit to your nearest Mobitel outlet – www.mobitel.lk/store-find.

How to contact Mobitel customer care from abroad?

4. How can roamers contact customer service? Call the Mobitel Roaming Hotline on +94 714 555 555 or the Mobitel Hotline on +94 712 755 777.

What is the customer care number of Sri Lanka Telecom?

Contact 1212 hotline. Contact self-service IVR portal on 0112121212.

What is the phone number for Mobitel call Centre?

Call us 071-1717171 OR drop us an email to [email protected].