SquareTrade Customer Care Number: How to Reach Support and Get Results

SquareTrade, now operating as Allstate Protection Plans in the United States, handles customer service and claims through a single nationwide support line. The primary customer care number is 1-877-927-7268 (that’s 1-877-WARRANTY). This toll‑free number connects you to the team that supports plans sold by SquareTrade across major retailers and online marketplaces.

You can use the same number to start a new claim, check claim status, update your contact details, cancel a plan, request reimbursement help, or get guidance on shipping/repair options. The IVR also supports automated claim lookups 24/7; if you need a live agent, say “agent” or “representative” when prompted. TTY users can dial 711 (U.S. Telecommunications Relay Service) and ask the operator to connect you to 1-877-927-7268.

The Primary Customer Care Number (U.S. and Canada)

For all standard SquareTrade/Allstate Protection Plans customer support in the U.S. and Canada, call 1-877-927-7268. The number works from mobile phones and most VoIP services. If you’re calling from outside the U.S. or Canada, your plan documents or the regional “Contact” page will list the correct local number; you can also place an international call to +1-877-927-7268 if your carrier supports toll‑free access via paid international dialing.

When you call, have your plan or contract ID ready and be prepared to confirm the email address and phone number on file. If you don’t have your plan number, the team can usually locate your plan using the email you registered at purchase and the retailer where you bought the item.

When to call instead of filing online

Most customers can file or track claims at www.squaretrade.com/claims or www.allstateprotectionplans.com/claims in just a few minutes. However, there are situations where a phone call gets you a faster or clearer outcome. Consider calling if your issue involves identity verification, a complex device failure, or if you need to coordinate special shipping.

• Claims with missing proof of purchase, mismatched serial numbers, or a prior exchange/replacement that changed the device’s serial number.
• Shipping issues (lost label, package not moving, need address correction) or repair scheduling for in‑home/onsite service.
• Plan cancellations, pro‑rated refunds, or transferring a plan to a new owner after selling/gifting the device.
• Out‑of‑policy scenarios (e.g., liquid damage on a standard plan) where you need a clear determination and alternatives.
• Escalations after a repair delay, parts backorder, or if you were offered reimbursement and want to review options.

What to have ready before you call

Arriving prepared helps the agent authenticate your plan quickly and move straight to resolution. In many cases, a complete first call can lead to same‑day claim approval, label issuance, or repair scheduling. Put the following information in front of you before dialing 1-877-927-7268.

• Plan/contract ID (from your purchase confirmation email) and the retailer where you bought the plan (e.g., Costco, Walmart, Target, Office Depot, Sam’s Club, etc.).
• Device details: make, model, capacity, color, and serial number/IMEI/MEID. For phones, you can find the IMEI in Settings or by dialing *#06#.
• Proof of purchase: original receipt or invoice showing the device price and purchase date. A clear photo or PDF is typically acceptable.
• Issue description: when the problem started, error messages, steps already tried, and any physical damage noted.
• Your current shipping address, a good callback number, and preferred contact email. If requesting reimbursement, have your preferred method ready (e.g., electronic payment options listed in your plan).

Other ways to contact SquareTrade/Allstate Protection Plans

If calling isn’t convenient, use the online claims portals. For U.S. plans, start at www.squaretrade.com/claims or www.allstateprotectionplans.com/claims. You can log in with the email used at purchase, look up plans, submit documentation, and select repair or reimbursement options where available. Live chat is typically accessible from these pages during business hours and often has shorter wait times than phone during peak periods.

For retailer‑specific plans, you can also navigate from the retailer’s product protection page to the Allstate Protection Plans portal. The portal will recognize your plan type and route you to the correct claim flow. If your coverage was purchased outside the U.S., use the “Contact” or “Help” link on your country’s plan site for the correct local phone number and hours.

Practical tips to speed up your claim

Back up your data before any repair or replacement to avoid data loss—especially for phones, laptops, and tablets. For smartphones and some laptops, disable any activation locks (e.g., Find My iPhone/iPad/Mac, Google Find My Device) before shipping or handing the device to a technician. Carriers and OEMs can’t proceed with service while a device is locked to an account for security reasons.

For mail‑in repairs, use the prepaid label provided and pack your device securely; include only the items specifically requested (usually the device itself, not accessories) to avoid delays. Typical mail‑in repair timelines run about 2–5 business days door‑to‑door after the device is received at the depot, depending on parts availability and diagnostics. If a repair isn’t feasible, agents will discuss replacement or reimbursement options up to your device’s covered purchase price, less any prior paid claims.

FAQs about the phone line and policies

Can I cancel over the phone? Yes. Call 1-877-927-7268 to cancel. If you cancel within the first 30 days and haven’t used the plan, most plans qualify for a full refund; after 30 days, refunds are typically pro‑rated based on the remaining term, minus any amounts paid on claims. The agent will quote the exact amount and timing based on your state and plan type.

Is the plan transferable? In most cases, yes. Plans tied to a device (like TVs, laptops, or appliances) can be transferred to a new owner at no charge by calling customer care and providing the new owner’s name and email. Plans tied to a specific phone IMEI may require updating the serial/IMEI if the device was replaced by the retailer or manufacturer—again, call to update your plan record so future claims aren’t delayed.

What if I exchanged my device at the store? Keep the new receipt and the new serial/IMEI. Call 1-877-927-7268 to update your plan with the replacement details. Coverage typically continues on the replacement device up to the original plan’s purchase price cap. Once the cumulative cost of repairs/replacements reaches the device purchase price, the plan is usually considered fulfilled and ends.

Summary: The number to use and where to start

If you need a live agent for your SquareTrade/Allstate Protection Plans coverage in the U.S. or Canada, call 1-877-927-7268 (1-877-WARRANTY). For the fastest self‑service, file or track your claim at www.squaretrade.com/claims or www.allstateprotectionplans.com/claims, and use chat if phone wait times are long. Always have your plan ID, receipt, and device serial/IMEI handy—it can make the difference between multiple back‑and‑forth calls and a one‑call resolution.

Note: Phone hours and options can vary by plan and retailer. If your plan was purchased outside the U.S./Canada, use the regional contact information listed in your confirmation email or on your local Allstate Protection Plans/SquareTrade site for the most accurate phone number and hours.

Is Allstate the same as SquareTrade?

From our phones to our homes, it seems like everything is getting smarter and more connected. Which is great, until it stops working. Then, we need help—and fast. That’s where Allstate Protection Plans (formerly known as SquareTrade) comes in.

What is Allstate 877-927-7268?

If you enrolled in a Consumer Cellular Protection Plan prior to July 26, 2022 your plan is serviced by another provider. Please contact Allstate at 1-877-927-7268 or visit www.allstateprotectionplans.com.

How do I talk to someone at SquareTrade?

Contact us! By phone: 1-800-686-6007 toll-free within the U.S. 1-415-541-1087 outside of the U.S.

How do I claim my SquareTrade warranty?

Information

1. Before you file, have your receipt and damaged item with you.
2. Then, we’ll help you find your specific protection plan in our records.
3. We’ll ask for information about your device and the issue.
4. Once we understand the issue we may be able to approve your claim instantly.