Slice customer care number: the safe, correct ways to reach support

Does Slice have a public customer care phone number?

If you are searching for a “Slice customer care number,” the most important fact is that Slice does not publish a general customer support phone line. The company handles almost all customer service through the in‑app help desk and official email. This is by design: in‑app support lets Slice verify your identity securely, view account details, and resolve issues without exposing you to phone‑based impersonation risks.

Because there is no official phone number, any “Slice helpline” or “24×7 Slice number” you find on search engines, social media comments, or video descriptions is very likely fraudulent. Imposter helplines often ask for OTPs, request remote access via apps like AnyDesk/TeamViewer, or demand “refundable fees.” Treat such numbers as unsafe. Use only the channels listed below.

Official channels to contact Slice

The fastest and safest option is the in‑app chat. Open the Slice app, go to Help & Support, and start a new conversation. You’ll be authenticated automatically, and the agent can view relevant transaction and device logs. Typical first responses are quick during working hours, and most routine requests are closed within 24–48 hours depending on complexity and required verifications.

Email is the secondary channel. Write to [email protected] from your registered email address. Include your registered mobile number, a clear subject line (for example, “UPI charge failed but debited on 22 Aug 2025, Rs 1,249”), and the attachment details noted in the next section. For sensitive account actions (blocking, KYC updates), the team may ask you to confirm through the app for security.

What to include in your ticket to speed up resolution

Provide precise identifiers so your case can be traced on the first pass. For payments, include the date and time, exact amount, merchant name, and any reference IDs you see (UPI Txn/UTR, card auth code, or bank reference number). For account issues, add your registered mobile number, last four digits of any linked card (if applicable), and relevant screenshots with timestamps.

For device or app errors, mention your phone model, OS version, app version (Settings > About in the Slice app), and the exact error message. Clear, timestamped screenshots and concise descriptions reduce back‑and‑forth and cut handling time significantly.

Escalation path and statutory timelines

Start with in‑app chat or [email protected]. If you don’t receive a satisfactory response, use the Grievance Redressal/Nodal Officer details published in the app under Help & Support > Grievance Redressal or on the official website. When escalating, attach the original ticket ID, a chronological summary (dates, actions, responses), and your desired resolution (refund, reversal, clarification, closure letter, etc.).

If still unresolved after 30 days from your first complaint, you can approach the Reserve Bank of India’s Integrated Ombudsman. File a complaint at https://cms.rbi.org.in with supporting documents (tickets, emails, screenshots, bank statements). This 30‑day window aligns with RBI’s consumer grievance norms; submit within a reasonable time and keep all communication in writing.

Payment problems: practical timelines and next steps

For UPI transfers debited but not credited, NPCI’s guidelines provide for auto‑reversal typically within T+5 working days. If a UPI issue persists beyond that, raise it in the app with the UTR and your bank’s reference number. Provide a mini‑statement screenshot showing the debit, and note whether the counterparty is on the same or a different PSP/bank, as that affects trail times.

For card transactions you don’t recognize or which failed at checkout but show a debit, immediately block the card via the app and notify support. Disputes (chargebacks) usually take several weeks because they involve network and merchant acquirer investigation. Share the receipt, terminal ID (if present), and a concise incident description. Check your statements weekly and keep the dispute reference number handy.

Fraud or account takeover: act within minutes

If you suspect fraud, act with urgency. First, open the Slice app and freeze your card or payment instrument. Next, change your app PIN/password and notify Slice via in‑app chat and email. Document everything: the time you noticed the activity, amounts, recipients, and any phone numbers or links involved.

Report financial cybercrime immediately by calling 1930 (the National Cyber Crime Helpline in India) and filing a complaint at https://cybercrime.gov.in. Early reporting increases the chance of transaction hold or recall through the “follow‑the‑money” process. Share the cybercrime complaint number with Slice support as soon as you receive it.

How to avoid fake “Slice customer care” numbers

• Verify the channel: use only the in‑app Help & Support and email addresses ending in @sliceit.com. Do not rely on phone numbers posted in forum replies, comments, or ads.
• Never share OTPs, full card numbers, CVV, or your app PIN with anyone over calls or messaging apps. Slice staff will not ask for these.
• Never install remote‑access apps (AnyDesk, TeamViewer, QuickSupport) at someone’s request. This is a common fraud pattern.
• Type official websites yourself: RBI complaints at https://cms.rbi.org.in and the National Cyber Crime Portal at https://cybercrime.gov.in. Avoid clicking shortened or forwarded links.
• If someone claims to be from “Slice collections” and pressures you on WhatsApp/phone, ask them to raise an official ticket visible inside your Slice app. Legitimate agents can do this; imposters cannot.

When you can’t access the app

If your phone is lost or inaccessible, send an email to [email protected] from your registered email with “URGENT — Lost phone/Block card” in the subject. Include your registered mobile number, last four digits of the card (if applicable), and a request to temporarily block all transactions. As soon as you regain access, log in on a new device, reset credentials, and review recent activity.

If email access is also lost, recover your email account first, then contact Slice. For identity protection, Slice will typically insist on email/ in‑app confirmation before executing sensitive changes. This protects you against social‑engineering attacks where fraudsters impersonate you via phone.

Record‑keeping and follow‑up cadence

Keep a single thread per issue and always reply in the same ticket or email chain so the history is preserved. Add new evidence as attachments rather than starting fresh threads, and note the date/time of each milestone (debit time, complaint time, reversal time). This helps if you need to escalate later.

A practical cadence is to follow up every 2–3 business days for normal cases and daily for fraud cases until you receive a formal resolution. Once resolved, ask for a closure note or dispute outcome letter for your records.

Key takeaways

• There is no official “Slice customer care number.” Use the in‑app chat and [email protected] only.
• For unresolved cases beyond 30 days, escalate via RBI’s Integrated Ombudsman at https://cms.rbi.org.in.
• For fraud, act fast: freeze in app, call 1930, file at https://cybercrime.gov.in, then share the complaint ID with Slice.
• UPI auto‑reversal guidance is typically up to T+5 working days; card disputes can take several weeks depending on networks and merchants.
• Never share OTPs/PIN/CVV or install remote‑control apps at anyone’s request. Verify all communication inside your Slice app.

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Is Slice trustworthy?

We developed an advanced anti-fraud detection model to keep your account safe. Your personal and financial details are securely encrypted to ensure your money and information stays safe when you use slice services. Your financial information will not be shared with any third parties.

Is slice the same as DoorDash?

Wide Reach and Fast Delivery: DoorDash is known for its extensive delivery network, reaching more areas than Slice, which primarily focuses on specific markets. Pickup and Delivery Options: DoorDash supports both pickup and delivery, enabling customers to save on delivery fees if they prefer to pick up their orders.

Can I get a refund from Slice?

Refunds are not automatically processed through the app; Slice customers must contact a Help agent for assistance with refunds. To request a refund, customers must contact a Slice Help Agent through the app while logged into their Slice account.