Shaadi.com Customer Care Number: How to Reach Official Support Quickly and Safely

Where to find the official Shaadi.com customer care number

Shaadi.com does not maintain a single, always-on public “universal” helpline. Instead, it routes calls through region- and query-specific lines and in-app callbacks. This helps them verify account ownership, prioritize paid members when applicable, and comply with spam-prevention rules. If you are searching for “Shaadi.com customer care no,” the safest way to get the correct, current number is from inside your logged-in account or the official Contact page. Avoid numbers posted on random forums, classifieds, or social media comments—these are a frequent source of phishing and OTP-fraud.

To get the official contact options, sign in and go to Help & Support. On the web, open the Contact Us page: https://www.shaadi.com/shaadi-info/index/contact-us. From there you’ll typically see either a “Request a Call” button (a callback from a verified Shaadi.com line) or a short form to submit your issue. If you’re using the mobile app, go to Profile > Settings > Help & Support > Contact Us. Calls and emails initiated from these entry points are logged against your profile, which speeds up identity verification and resolution.

Official channels you can use right now

Below are the safest, official ways to reach Shaadi.com. Start with the in-app/web callback—this minimizes wait time and ensures you’re speaking to a verified representative. If you prefer public channels for quick status checks, use only verified handles.

• In‑app/web callback: Log in, open Help & Support > Contact Us, and choose “Request a Call.” You’ll receive a callback from a verified Shaadi.com number. Typical wait time is a few minutes during business hours, longer during weekends or peak 7–10 pm IST. Keep your Profile ID (e.g., SH12345678) ready to speed up verification.
• Support form/email via Help Center: From https://www.shaadi.com/shaadi-info/index/contact-us, submit a ticket. You will get an automated case ID by email to the address tied to your account. Reply within the same thread to keep history intact. Attach screenshots when relevant.
• Twitter/X (for non-account-specific queries): https://twitter.com/ShaadiDotCom. Use DMs only to share your Profile ID and callback request—never share OTPs or card data. Ask them to move you to the in-app verified callback if account access is involved.
• Facebook (verified page): https://www.facebook.com/shaadicom. Similar guidance as above: do not post personal details publicly; request a secure callback route.

What to keep ready before you call

Having complete information on hand significantly reduces back-and-forth and shortens resolution times. You can prepare these details before requesting a callback or submitting a ticket, especially if your query involves billing, verification, or privacy.

• Your Profile ID (format like SH12345678) and the registered email/phone number on the account. If you have multiple numbers, specify which one currently receives OTPs.
• Issue summary with timestamps: for example, “Payment failed on 2025-08-21 at 19:42 IST, UPI,” or “I was logged out on 2025-08-20 and cannot receive OTP.” Include device/app version (e.g., iOS 17.5, Shaadi app v14.x) and network (Wi‑Fi/4G) if it’s a technical problem.
• For billing queries: last 4 digits of the card, payment method (UPI/netbanking/card), transaction ID/reference number and amount. Do not share full card numbers or CVV.
• For verification/privacy: a government ID (as requested through the official in-app flow), links to profiles you’re reporting, chat screenshots, and dates of interaction.

Common issues customer care handles and typical timelines

Account access and OTP issues are usually resolved the fastest once identity is verified. If you can receive email but not SMS, support can switch your primary verification channel after confirming ownership. Many login-related problems are cleared within 1–24 hours of your first verified interaction, depending on queue and whether a security review is needed.

Profile and photo verification, report reviews, and safety escalations generally take longer because they require manual checks. Expect 1–2 business days for straightforward verification and 3–5 business days for complex abuse or impersonation investigations. Billing adjustments and refund evaluations typically complete in 5–7 business days after you submit all proofs, though bank settlement windows may add 2–5 days to when funds appear back in your account.

Service hours, response times, and what to expect

Shaadi.com’s callback lines follow India business hours for their core team, with extended windows during peak seasons. While hours can change, members commonly experience quickest responses Monday to Saturday during 10:00–18:30 IST. Weekend coverage is usually lighter; if you request a callback late night IST, you may be queued for the next day. If you’re overseas, specify your time zone in the ticket to improve callback timing.

Once your case is opened, note the case ID and keep all follow-ups within the same thread. If your issue is urgent (for example, compromised account or fraudulent payment), flag it clearly in the first line of your message and in the subject. For app crashes or photo upload failures, include reproduction steps and screen recordings—these improve first-contact resolution rates.

Safety and fraud prevention when dealing with “customer care numbers”

Scammers often publish fake “Shaadi.com customer care” numbers and then attempt OTP or remote-access fraud. An authentic agent will never ask for your full card number, CVV, netbanking password, or to install remote desktop apps like AnyDesk/TeamViewer. They also will not ask you to send money via UPI/IMPS to personal numbers for “profile boosting.” Payments should be completed only inside the official app or at https://www.shaadi.com/upgrade after you log in.

If you suspect a fake support line or lose money to a scam, act within minutes. In India, call 1930 (National Cyber Crime Helpline) and file a complaint at https://www.cybercrime.gov.in. For consumer disputes unrelated to cybercrime, you can contact the National Consumer Helpline at 1915 or 1800-11-4000 and raise a ticket at https://consumerhelpline.gov.in. Always attach call logs, screenshots of the number, and transaction references when filing.

If you still can’t reach Shaadi.com

Use the ticket form on https://www.shaadi.com/shaadi-info/index/contact-us and clearly request an “escalation callback.” Provide your availability window in IST and your alternate contact email/number (registered to your profile if possible). Re-submit only if you have not received any acknowledgment (case ID) within 24 hours; duplicate tickets with the same facts can slow down the queue.

For formal grievances, Shaadi.com publishes its Grievance Officer and registered office details on its Terms and Privacy pages: https://www.shaadi.com/shaadi-info/index/terms and https://www.shaadi.com/shaadi-info/index/privacy-policy. Use those pages to obtain the current, official postal address and email for statutory escalations. When you write, include your Profile ID, the original case ID, a chronological summary, and what resolution you seek (e.g., “refund of INR X,” “account access restoration,” or “permanent block of impersonating profile”).

Key takeaway

For the genuine Shaadi.com customer care number, do not rely on third-party listings. Always initiate contact from your logged-in Help & Support section or the official Contact page, request a verified callback, and keep sensitive actions inside the app or website. This protects your account and ensures your request reaches the right team fast.