Reliance Jio customer care numbers and the fastest ways to get help

If you need Reliance Jio support, using the correct customer care number or official digital channel will save time and prevent escalations. Jio operates 24×7 helplines for mobility (prepaid/postpaid), JioFiber broadband, eSIM/tele‑verification, and portability or complaint resolution. Below you will find the official numbers most customers use, how charges work, what to keep handy before you call, and how to escalate if your issue remains unresolved.

Jio is India’s largest mobile operator, serving well over 470 million subscribers nationwide. Because of the call volume that implies, the quickest resolution often comes from choosing the right entry point—198 for complaints, 199 for general queries from a Jio SIM, the 1800 number if you are calling from a non‑Jio phone, or the MyJio in‑app chat for account-specific fixes.

Primary Reliance Jio customer care numbers (India)

The following numbers are the ones most users rely on, including toll‑free options. All are intended for customers within India. If you are abroad, use the MyJio app chat or X/Twitter DM to avoid international call charges.

• 198 — Service-related complaints (from a Jio mobile). Toll‑free. Best for outage, billing disputes, WRONG recharge, SIM issues, or network complaints.
• 199 — General info and plan/recharge support (from a Jio mobile). May be chargeable as per your plan. Use for plan details, balance/usage, VAS, international roaming activation, and recharge queries.
• 1800-889-9999 — Jio Care toll‑free (from any non‑Jio phone in India: landline or other operators). Use when your Jio SIM is not reachable or you’re calling from another number.
• 1977 — Tele‑verification for new Jio SIM/eSIM activation (from the Jio number being activated). Follow IVR to complete data and voice verification.
• WhatsApp Care: +91 70007 70007 — Automated and agent chat for recharges, plan help, order tracking, and basic troubleshooting.
• X/Twitter: @JioCare — 24×7 direct messages for ticket creation and follow‑ups. Do not post personal data publicly; use DMs only.
• Website: https://www.jio.com/support — Device guides, outage checks, service requests, and chat. App: MyJio on Android/iOS for account and support.

Helplines are 24×7 and support English, Hindi, and major regional languages via IVR selection. For faster routing, have your 10‑digit Jio mobile number or JioFiber service ID ready, plus the last recharge amount/date or order ID if calling about a specific transaction.

Which number to use for your situation

Report service-impacting issues—no network, frequent call drops, billing errors, or an incorrect recharge—on 198 from your Jio SIM; that line is toll‑free and purpose‑built for complaints. For account information, plan migration, or international roaming activation, 199 is the general service line from a Jio SIM; calling charges (if any) follow your active plan. If your Jio SIM cannot place calls, use 1800-889-9999 from any other Indian number to reach the same support flow without charges.

For new SIM or eSIM activation, dial 1977 from the number you are activating to complete tele‑verification. If you ordered a JioFiber connection or device and want order status, you will usually get faster results using MyJio or WhatsApp (+91 70007 70007) where your order ID and address automatically link to your account.

Availability, charges, and expected timelines

198 and 1800-889-9999 are toll‑free within India. The 199 line may be chargeable depending on your tariff; if you want to avoid any call charges, open MyJio > Help & support > Live chat. International callers typically cannot reach Indian 1800 numbers; rely on in‑app chat or @JioCare while roaming.

For most service requests, Jio creates a Service Request (SR) or Trouble Ticket immediately and sends it by SMS/email. Typical timelines: simple billing/recharge corrections within 24–48 hours, SIM replacement/port‑in 3–7 working days, and field visits for JioFiber faults usually within 24–72 hours depending on location. Keep the SR number handy for escalations.

Digital channels that often resolve issues faster

MyJio app integrates billing, recharge, plan changes, SIM/eSIM actions, JioFiber troubleshooting, and support chat. To reach an agent: open MyJio > Settings > Help & support > Contact us, then switch from the bot to a human if needed. The app also logs past SRs so you can follow progress without repeating details on a call.

On the web, https://www.jio.com/support offers device-specific guides, outage checks, FAQs, and a callback/chat option. Social support via @JioCare on X/Twitter is effective for follow‑ups; share your number, SR, and location via DM, not in public replies. WhatsApp at +91 70007 70007 is reliable for recharges, plan questions, and order tracking, and it retains chat history for reference.

What to prepare before contacting Jio

Have your Jio number or JioFiber service ID, the alternate contact number, and any relevant IDs ready: last recharge amount and date, transaction ID (if recharged via UPI/card), recent locations/timestamps for network issues, or order/delivery ID. For SIM-related cases, your full name and government ID details used during KYC verification will be required.

Note down the SR/ticket number provided by the agent. If a field visit is scheduled for JioFiber, confirm your address and preferred time window, and keep your router ON during the slot so the technician can run remote diagnostics before arrival. For portability (MNP), keep your UPC, current operator, and circle details ready to minimize back-and-forth.

JioFiber, portability, and common scenarios

JioFiber account help uses the same 198/199/1800-889-9999 lines, but the MyJio app and WhatsApp are often faster because they automatically fetch your service ID, router MAC, and last-mile status. For slow speeds, run a speed test over LAN or 5 GHz Wi‑Fi, capture results, and quote them when opening an SR to speed triage.

For MNP into Jio, generate UPC from your current operator, visit a Jio Store with KYC, then complete tele‑verification on 1977 after SIM activation. Porting normally completes in 48 hours for the same circle (up to 4 working days if inter‑circle). Keep your existing SIM active until the porting window begins to avoid missed OTPs.

Quick decision guide

• No network, wrong recharge, billing dispute: Call 198 (toll‑free) from your Jio SIM, or 1800-889-9999 from another phone.
• Plans, balance, IR activation, general info: Call 199 from your Jio SIM, or use MyJio chat to avoid any call charges.
• New SIM/eSIM activation: Call 1977 from the Jio number being activated for tele‑verification.
• Order tracking, simple recharges, status checks: Use WhatsApp +91 70007 70007 or MyJio > Help & support.
• International travel: Prefer MyJio chat or @JioCare DM; 1800 numbers generally do not work from abroad.

Escalation path and regulatory recourse

If your issue is not resolved by the promised date in the SR, reply to the original SMS/email or contact 198 again and request escalation. Every telecom circle has a designated Nodal Officer and Appellate Authority for Jio; their phone numbers and email IDs are listed under the Contact/Appeals section on https://www.jio.com/support. Escalate with your SR number, dates of interaction, and any proof (screenshots, speed tests, transaction IDs).

If you still do not receive a satisfactory resolution after appealing within Jio’s framework, you may raise a grievance via the Government of India’s public grievance portal or the Department of Telecommunications’ consumer channels referenced from the official DoT site. Note that TRAI does not directly handle individual complaints; follow the operator’s two‑level escalation first, then approach DoT channels with your SR and appeal references.

Safety reminders and fraud prevention

Jio will never ask for your UPI PIN, full card CVV, or one‑time SIM swap OTP over a call or social media. Only use the numbers listed above, the MyJio app, or the official website. Ignore messages asking you to dial unknown codes or install remote‑access apps to “fix” your phone—those are common fraud vectors.

When sharing details with @JioCare or WhatsApp, use DMs only. Mask card numbers, and never share Aadhaar images publicly. For lost/stolen SIMs, immediately block your number via MyJio or by calling 1800-889-9999 from another phone, then complete KYC to issue a replacement SIM at a Jio Store.