Reliance Communications Customer Care: What Still Works, What Changed, and How to Get Help

Current status (2025) and why it matters for customer care

Reliance Communications Limited (RCom) exited consumer mobile services in late 2017 and subsequently entered the Corporate Insolvency Resolution Process under India’s Insolvency and Bankruptcy Code (IBC) in 2019 at the NCLT, Mumbai bench. As a result, the conventional retail customer care channels that existed for GSM/CDMA/3G/4G subscribers were wound down. If you are trying to reach a helpline for a prepaid or postpaid SIM that once worked on RCom, there is no active, staffed contact center for mobility users anymore.

This change primarily affects former retail subscribers (voice/data SIMs across India’s 22 telecom circles). Enterprise customers with leased lines, managed services, or international capacity historically contracted via RCom/Global Cloud Xchange (GCX) may still have support obligations via their current service contracts, but these typically route through the specific entity named on the most recent invoice or service order, not through the old RCom consumer care numbers.

Can you still contact Reliance Communications?

For everyday retail issues (old SIM reactivation, duplicate bills, plan changes), there is no functioning “customer care” at RCom as of 2025. Apps, short codes, and social handles linked to the mobility business are unmaintained. The widely used generic telecom complaint short code 198 works for active operators in India, but not for RCom, because RCom’s radio network and customer platforms were decommissioned in 2017.

If you need to send a formal notice (for example, a legal notice regarding a billing dispute from the past), the last widely cited corporate address for Reliance Communications Limited is: Dhirubhai Ambani Knowledge City (DAKC), Navi Mumbai – 400710, Maharashtra, India. Mail delivery does not guarantee a response, especially during/after insolvency, but it creates a paper trail. For historical product and tariff references that are no longer hosted, use an archived snapshot of the former website via the Internet Archive (for example, search “rcom.co.in” at https://web.archive.org/).

• Historical website (for reference/archives): www.rcom.co.in (use via https://web.archive.org/)
• Regulatory information: Telecom Regulatory Authority of India (TRAI) – https://www.trai.gov.in
• Department of Telecommunications (DoT) – https://dot.gov.in; HQ: Sanchar Bhawan, 20 Ashoka Road, New Delhi – 110001
• NCLT case status (insolvency): https://nclt.gov.in and IBBI public announcements: https://ibbi.gov.in
• If a legacy RCom item appears on your credit report: dispute at credit bureaus – https://www.cibil.com, https://www.experian.in, https://www.crifhighmark.com, https://www.equifax.co.in

Mobility customers: porting, billing, and deposits (what’s realistically possible now)

RCom issued public notices in 2017 asking subscribers to port out via Mobile Number Portability (MNP). The MNP process allowed you to move to another operator using a Unique Porting Code (UPC) before network shutdowns were completed. As of today, those UPCs are long expired, and numbers that were not ported were eventually disconnected and may have been reallocated to other operators. If your former RCom number has been reassigned, you cannot reclaim it from RCom.

Security deposits for postpaid (where applicable) and final bill adjustments were processed in the 2017–2019 period. If you still have a documented, unresolved monetary claim, your options are to: pursue a consumer dispute through India’s Consumer Commissions, or file/verify an operational creditor claim if windows were opened in the insolvency process. Keep the last bills, payment receipts, and any written confirmations. Note that typical MNP porting charges in India have been regulated and reduced over time; since 2019 the porting fee payable to the recipient operator has been capped at Rs. 6.46 (many operators waive it), but this is informational now because RCom no longer issues UPCs.

Enterprise services and circuit support

Some enterprise circuits originally sold under Reliance Communications (Enterprise) or Reliance Globalcom/GCX continued under amended contracts or novation during and after the insolvency phase. If you have an active enterprise link (MPLS/IPVPN, DIA, IPLC, Ethernet, or managed services), rely on the most recent invoice or Master Services Agreement to identify the current legal entity, 24×7 NOC number, and escalation chain. Support today generally routes to the successor provider named on your billing rather than to RCom’s defunct retail channels.

If you are unsure who currently operates your link, inspect recent routing and registry data: run a traceroute and note the AS path; perform a WHOIS lookup on your WAN IP blocks to see the present registrant; and check the “Pay To” details on your last few invoices. For international capacity and subsea services, many customers interface with Global Cloud Xchange or other operators after corporate restructurings between 2019 and 2022; in such cases, use the NOC and account contacts specified in your SLA, not any historical RCom helplines.

How to escalate effectively when the original operator has exited

Because RCom’s consumer care desks are no longer operational, effective escalation relies on regulatory and consumer redress systems. Prioritize channels that create a dated, trackable record. Compile a concise chronology (connection number/account ID, dates, amounts, copies of bills/receipts, and what resolution you seek). Set reasonable expectations: public grievance systems usually take a few weeks and may redirect you to the presently responsible entity (if any).

• File a telecom grievance with the Government of India at https://pgportal.gov.in (select Department of Telecommunications). Typical response windows are 15–30 days.
• Call the National Consumer Helpline at 1915 (toll-free) for guidance and to create a docket; web-assisted complaints: https://consumerhelpline.gov.in
• Escalate to Consumer Commissions via e-filing at https://edaakhil.nic.in if monetary loss is involved and documentary evidence is strong. The Consumer Protection Act, 2019 enables online filing and virtual hearings in many cases.
• If an old RCom charge appears on a credit report, file a dispute with each credit bureau (CIBIL/Experian/CRIF High Mark/Equifax) attaching proof of payment/closure; bureaus generally investigate within 30 days and must update or justify records.
• Track corporate insolvency notices and claim windows for RCom group entities on https://ibbi.gov.in and https://nclt.gov.in; file only if a valid, document-backed operational claim exists and the window is open.

Documents to keep and typical timelines

Retain: (1) the last three bills and payment proof (bank statements or transaction IDs), (2) any email/SMS confirmations of disconnection, (3) the Customer Application Form (CAF) or a scan of your KYC used at activation, and (4) porting confirmation SMS (if you ported out) or any deposit refund acknowledgment. These artifacts are what grievance cells and consumer commissions typically rely on to assess legacy disputes.

For planning purposes: public grievance acknowledgments usually arrive within 48–96 hours; initial resolutions commonly take 2–4 weeks. Consumer mediation (pre-litigation) can resolve clear-cut billing/refund cases within 30–60 days. Credit bureau disputes are statutorily time-bound to about 30 days. Insolvency-related claim adjudication varies widely and can take months, depending on NCLT schedules and the resolution professional’s process.

Practical notes and expectations

If you currently use another Indian operator, the standard complaint short code 198 and appellate paths apply to that active operator—not to RCom. For spam/DND or KYC issues, use your current provider’s channels or DoT’s portals (for example, Sanchar Saathi at https://sancharsaathi.gov.in for number/KYC utilities). Do not share Aadhaar or PAN over email or social media; provide KYC only through authenticated portals or in person.

Finally, be realistic: since RCom’s mobile network was shut in 2017, service restorations and SIM reactivations are not possible, and many legacy systems were retired. Focus on document-backed financial closure (deposits, overcharges) and ensuring your credit record is accurate. For active connectivity sold under successor entities, your contract and SLA are the single source of truth for ongoing customer care and escalation contacts.