Rebtel Customer Care: How to Contact Support, Solve Issues Fast, and Get Refunds

Official support channels and how to contact

Rebtel provides customer support primarily through its Help Center and in‑app contact form. The official Help Center is at https://support.rebtel.com/hc/en-us, where you can browse step‑by‑step guides and submit a request. In the mobile app, you’ll typically find support under Profile or Account, then Help or Contact Support. There is no public phone number for Rebtel customer service; voice support is not offered. This keeps costs low for international calling but means your best route is written support via the app or website.

When you submit a request, you’ll receive an email confirmation with a ticket number. Use that thread for follow‑ups and to attach evidence (screenshots, receipts, call samples). For account‑specific questions, always contact Rebtel from the email address and phone number linked to your account—this helps the team verify ownership quickly and prevents delays.

Self‑service fixes to try before contacting support

Many call issues can be solved without a ticket. Rebtel offers two main connection modes: internet calls (VoIP) and local access number calls. If your mobile data or Wi‑Fi is unstable, switch to a local access number inside the app; calls will be placed over your regular carrier voice network, which can be more reliable in low‑bandwidth environments. For VoIP, aim for at least 100 kbps up/down, latency under 150 ms, and jitter under 30 ms for consistent audio quality.

On Android and iOS, make sure the app has Microphone permission, battery optimization is disabled for Rebtel, and Data Saver/Low Data Mode is off during calls. If the audio is one‑way or drops after a few seconds, reboot the device, toggle Airplane Mode for 10 seconds, and try a different network (e.g., a 5 GHz Wi‑Fi instead of congested 2.4 GHz). Always dial in full international format (E.164), for example +234XXXXXXXXXX or +521XXXXXXXXXX, so routing is unambiguous.

• Update the Rebtel app to the latest version; older builds can have codec or permission bugs fixed in newer releases.
• Run a quick speed test; for VoIP, look for at least 0.1–0.2 Mbps steady throughput, ping under 150 ms, and low jitter; switch to a local access call if your network fails these checks.
• Turn off VPNs or firewalls that may block UDP traffic; enable Wi‑Fi Calling on your device only if your operator supports it without conflicts.
• If calls ring but never connect, try a different destination number to rule out destination blocking; some carriers and PBXs reject VoIP routes.
• If you hear the person but they cannot hear you, re‑grant microphone permission and disable any call‑recording or overlay apps that may seize audio focus.

Subscriptions, billing, and refunds

Rebtel sells pay‑as‑you‑go credit and country plans that auto‑renew monthly unless canceled. Purchases made inside the iOS App Store or Google Play are managed by Apple or Google; you must cancel in your store subscriptions to stop renewal. Purchases made directly via rebtel.com are managed in your Rebtel account (Profile > Subscriptions). Your renewal date is visible in the app; cancel at least 24 hours before renewal to avoid the next cycle being charged by Apple/Google policy.

Refunds depend on where you purchased. For iOS, request a refund via Apple’s self‑service portal at https://reportaproblem.apple.com. For Android, go to your Google Play order history at https://play.google.com/store/account and select “Report a problem.” For web purchases on rebtel.com, open a ticket at https://support.rebtel.com/hc/en-us with the exact charge amount, currency, date/time, and the transaction ID. If you were double‑charged, attach both receipts; if a call failed or credit was not delivered (e.g., mobile top‑up/airtime), include the recipient number, timestamp, and any in‑app error message to speed up verification.

What to include in a support ticket for the fastest resolution

Complete, structured information helps the support team locate logs, reproduce issues, and credit or refund efficiently. The most common delays come from missing timestamps, wrong number formats, or lack of device and app details. A well‑prepared ticket can cut the back‑and‑forth and get you a solution in one reply.

Copy and paste the checklist below into your message and fill it in. Use UTC for timestamps if possible, and always format phone numbers in E.164 (leading + and country code).

• Registered Rebtel number and email on the account (in E.164, e.g., +14155550123).
• Device make/model, OS version (e.g., Android 14 / iOS 17.5), and Rebtel app version/build.
• Connection type and metrics during the call (Wi‑Fi 5 GHz / LTE; ping ~ ms; jitter ~ ms; speed ~ Mbps).
• 2–3 failed call samples: destination numbers (E.164), date/time with timezone or UTC, and what happened (no ring, one‑way audio, dropped at 00:12, specific error code/text).
• Screenshots of error messages and the Call Details screen in the app; for billing, attach receipts and the exact amounts/currencies.
• Payment info for web purchases: masked card brand and last 4 digits, or the PayPal transaction ID. Never send full card numbers.
• Location (city/country) at the time of the call and whether a VPN, hotspot, or corporate network was used.
• Steps already tried (updated app, switched to local access number, changed network, reinstalled, etc.).

Account security, number changes, and data privacy

Rebtel uses your mobile number as your identity and typically verifies via one‑time codes (SMS or voice). If you change numbers or lose access to your SIM, note the old and new numbers and contact support to help migrate your account. To protect your balance and subscriptions, the team may ask you to verify recent transactions or other account details—never share full payment card numbers or any 2FA codes.

As a Sweden‑based company (founded in 2006), Rebtel is subject to EU GDPR. You can request data access, correction, portability, or deletion through the Help Center (https://support.rebtel.com/hc/en-us). Deleting an account will permanently remove remaining calling credit and purchase history, so consider downloading invoices first. For security‑related tickets (SIM‑swap, suspected account takeover), open the ticket with “Security” in the subject and request a session reset.

Expectations, limitations, and fair use

Rebtel is not a replacement for emergency services and cannot connect to emergency short codes (e.g., 911, 112) or many premium/paid short numbers. Some destinations, PBXs, and corporate switchboards may block VoIP routes; in those cases, using a local access number can help, or you may need to call an alternative line. Always dial in full international format with + and country code to avoid routing failures.

“Unlimited” or monthly country offers are intended for personal, non‑commercial use. Excessive or automated traffic, call forwarding to many numbers, or continuous calling may trigger fair‑use review or temporary restrictions. If you travel, remember that your mobile operator may charge roaming for local access calls and data for VoIP; Rebtel has no control over your carrier bills. Monitor your operator’s roaming rates and prefer reliable Wi‑Fi when abroad.

Company background and trust markers

Rebtel launched in 2006 in Stockholm, Sweden, focusing on affordable international calling with local access numbers and app‑based VoIP. Over the years it has added country‑specific plans, pay‑as‑you‑go credit, and features tailored to frequent international callers. The service is available on Android, iOS, and the web, and supports calling to most countries worldwide.

For official information, pricing, and current offers, check the website at https://www.rebtel.com. For help articles, tickets, and service updates, use https://support.rebtel.com/hc/en-us. When in doubt, avoid third‑party “support” phone numbers you find online—Rebtel does not operate a public customer service line, and contacting support through the in‑app form or Help Center is the safest way to reach the team.

How do you call with Rebtel?

If you wish to call a number from your contact list, select the field at the top of the app screen and type in the name of the person you wish to call. Select the contact. If the contact has more than one phone number a dropdown with their numbers will appear. Select the number you wish to call.

What is the phone number for Rebtel customer care?

PIN: Set in your online account profile; call +1 (877) 430-2355 for help if needed.

What is the Rebtel local call number?

You create a personalized local number that is assigned to your contact, and whenever you call that number with your registered phone number Rebtel connects your call internationally. Shared local numbers connect your call through a local call with your local operator.

Is Rebtel available in the USA?

Rebtel Wireless offers a simple, affordable way to stay connected both within the United States and internationally.