RCom Customer Care: What Works Today and How to Get Real Help

Where RCom Stands in 2025

Reliance Communications (RCom) exited the consumer mobile business in late 2017 and entered insolvency proceedings in 2019 under the Insolvency and Bankruptcy Code (IBC). As a result, legacy consumer customer care channels (call centers, email IDs like [email protected], live chat, and in-store support) have been discontinued. If you still see old helpline numbers or social media handles advertising “RCom support,” treat them as historical or potentially impersonation attempts.

The legacy corporate website at www.rcom.co.in may host archived investor or public notices, but it is not an active customer service portal. For practical support—billing records, number portability history, claim filings, and complaint escalation—you will need to use official government and regulatory channels or approach your new operator (if you ported away) with documents that prove your case.

How Former RCom Customers Can Get Help Now

Because RCom’s own care operations are no longer running, use government and regulator-backed options that are still active. For consumer grievances (billing disputes, refund queries, or harassment by recovery agents), India’s Department of Consumer Affairs and Department of Telecommunications (DoT) provide functioning, trackable complaint systems. If your issue is about number portability, spam/DND, or proof of non-liability, these portals and helplines are the fastest route.

Keep all documents at hand: old invoices, CAF/KYC copy, payment receipts (including cheque/UTR numbers), porting SMS screenshots, and any emails. If you changed numbers or residences, include date-stamped proof. This reduces back-and-forth and strengthens your case with regulators and new operators.

• National Consumer Helpline (NCH): 1915 (short code) or 1800-11-4000; WhatsApp +91-8800001915; portal: https://consumerhelpline.gov.in
• DoT Public Grievance (PG Portal): https://pgportal.gov.in (Department: Telecommunications). Use this for telecom-specific issues, harassment, or inactive/defunct operator disputes.
• TRAI’s DND/UCC complaints: https://www.nccptrai.gov.in (file spam/DND complaints; track telemarketing issues linked to your old number).
• Sanchar Saathi (DoT): https://sancharsaathi.gov.in (check connections linked to your ID, block lost SIMs, and review activity history tied to your identity).
• Historical RCom reference (archival only): https://www.rcom.co.in (use only to consult past public notices; do not share personal data).

Porting, Number Recovery, and Proofs

If your number was still active when you left RCom, portability was done using the standard Unique Porting Code (UPC) via SMS: send “PORT <10-digit number>” to 1900. Since RCom’s retail mobile services ceased in 2017, many numbers went inactive; inactive numbers cannot generate UPCs and may have been recycled by numbering plan rules. If you are trying to recover a long-lapsed RCom number, the practical route is to check with your desired new operator to see if the number is available; if not, request a new number.

For portability timelines, TRAI’s revised rules (Dec 2019) target completion within 3 working days for intra-circle ports and within 5 working days for inter-circle/corporate-to-individual transitions. Most operators in 2025 charge no porting fee to consumers; a new SIM may cost approximately Rs 0–50 depending on the circle/operator. If you need proof that you ported out of RCom or that your number is no longer associated to you, ask your current operator for the MNP transaction record, and keep the SIM activation SMS and KYC acknowledgement as evidence.

Billing Disputes, Security Deposits, and Insolvency Claims

For closed postpaid accounts or terminated enterprise circuits, former RCom customers sometimes need a “no-dues” letter or security deposit reconciliation. With the company under insolvency, the routine customer care path is unavailable. If you believe you are owed money (refunds, overcharges), the technically correct route is to lodge a claim in the Corporate Insolvency Resolution Process (CIRP), subject to the timelines published by the Resolution Professional (RP). Public notices and forms are generally published through the IBBI and NCLT channels.

Check official sites for updates: Insolvency and Bankruptcy Board of India (https://ibbi.gov.in) and National Company Law Tribunal (https://nclt.gov.in). In standard CIRP practice, operational creditors (including consumers) use Form B under the CIRP Regulations, 2016, attaching supporting documents. If statutory claim windows have closed, you may still document your case via NCH/DoT PG Portal to seek regulatory intervention or at least obtain a written position from authorities. Always include account numbers, service IDs, invoice numbers, payment proofs, and termination dates to support your claim.

If you’re facing third-party recovery attempts for alleged RCom dues, ask for documentary evidence: last billed invoice, itemized usage, and proof of assignment of debt. Report harassment or unlawful threats immediately via the DoT PG Portal and the NCH channels above, attaching call logs and recordings where permissible.

Enterprise and Leased Line Customers

Many enterprise circuits provisioned on RCom infrastructure were either decommissioned or migrated between 2017 and 2020. If you had a leased line, MPLS, PRI, or data center colocation with RCom, gather your Master Service Agreement (MSA), service orders, and last working configuration. If a circuit is still physically present on your premises but inactive, ask your current carrier to issue a Letter of Acceptance (LOA) to take over fiber pairs or to provision a fresh last-mile. Typical re-provisioning lead times range from 7–45 working days depending on right-of-way and building access.

For contractual closure, request a final handover or cessation report, and ensure you obtain a written confirmation of service termination. If you paid one-time charges (OTC) or refundable CPE deposits, include those receipts in any insolvency claim or consumer grievance filing. Retain network diagrams, IP blocks, and change logs to accelerate re-provisioning with your new provider.

Official Address for Reference (Archival)

Reliance Communications Limited (historical registered/corporate campus address): Dhirubhai Ambani Knowledge City (DAKC), Navi Mumbai 400710, Maharashtra, India. Use this address only as a reference point for records and legacy documentation; do not courier sensitive information without explicit current instructions published by the appointed Resolution Professional.

When corresponding about old accounts, quote the exact service location, account number, and termination date. If you used a corporate billing address different from your installation address, list both to avoid mismatches in records retrieval.

Scam Alerts and Safe Practices

Since 2018, there have been sporadic scam calls and emails claiming to be “RCom recovery” or “refund processing.” Red flags include payment demands to personal UPI IDs, random Gmail/Yahoo addresses, and threats of immediate disconnection or police action. Legitimate correspondence during insolvency should reference public notices, official domains, and formal claim mechanisms. Never share Aadhaar, PAN, banking OTPs, or full card numbers over phone or email.

Maintain a clean paper trail. Store invoices, payments, and porting proofs for at least 8 years, especially if your number was tied to GST filings, banking OTPs, or corporate compliance. If you changed your registered email/number since leaving RCom, update those details with your current operator and banks to avoid account recovery issues.

Documents You Should Keep Ready

• Customer Application Form (CAF) or enterprise contract, KYC copy, and any SIM replacement forms.
• Last 6–12 months of RCom invoices, receipts (with cheque numbers/UTR), and any security deposit acknowledgements.
• Termination or migration letters, MNP SMS to 1900, UPC received, and SIM activation proof with the new operator.
• Email threads with RCom (if any), docket numbers, and photos of installed equipment or CPE handover records.
• Harassment evidence (call logs, emails, letters) for submission via NCH/DoT portals.

Quick Summary: How to Move Forward

If you need ongoing service, choose a current operator and port (or take a new number) using 1900 for UPC; expect 3 working days within a circle and 5 across circles per TRAI’s 2019 rules. For refunds/disputes tied to RCom, use the DoT PG Portal and NCH with full documentation, and consult IBBI/NCLT notices if you plan to file or reference an insolvency claim. Treat any “RCom customer care” phone numbers or emails you find online as unverified unless they are referenced in official public notices.

This approach protects you from fraud, gives you a trackable complaint ID, and aligns with the current regulatory framework governing defunct telecom operations in India.