Raymour & Flanigan Customer Care: A Practical, Expert Guide

Raymour & Flanigan operates more than 130 showrooms and outlet locations across the Northeast and Mid‑Atlantic United States, and its customer care operation is designed to support the entire lifecycle of a furniture order—from pre‑purchase questions to delivery, assembly, warranty service, and financing. Because policies, hours, and availability can vary by market and product category, the most reliable, up‑to‑date information is always published on the company’s official website: raymourflanigan.com.

This guide explains the fastest ways to get help, what to prepare before you contact support, how delivery and service claims work in practice, and where to escalate if something goes wrong. Where specific phone numbers or hours may change, you’ll find the exact, current details on the company’s Contact Us page: raymourflanigan.com/contact-us and on each showroom’s page via the Store Locator: raymourflanigan.com/store-locator.

Fastest Ways to Reach Customer Care

The quickest paths typically include live chat on raymourflanigan.com (look for the chat icon during business hours), the phone number published on the Contact Us page, and your local showroom’s direct phone line listed in the Store Locator. Live chat is useful for order‑status checks, delivery window confirmations, and simple billing questions. For warranty or damage claims, a call often expedites verification steps and photo submissions.

Store teams can handle many post‑sale requests (delivery rescheduling, basic exchanges, and accessory add‑ons) when your order was originated at that store. Central Customer Care is best for multi‑store orders, specialized service parts, or warranty claims that require coordination with a manufacturer. Hours can vary by region and season; always confirm current availability on raymourflanigan.com/contact-us before you call.

What to Have Ready Before You Contact Customer Care

• Your sales order or invoice number (printed on your receipt and confirmation email), plus the email address and phone number used at purchase.
• Delivery address and preferred dates/times for rescheduling; for apartment buildings, note elevator access, loading dock rules, and any certificate of insurance requirements.
• Product identifiers: item names/SKUs from your receipt and, for service claims, any model/serial tags on the piece.
• Clear photos or short video of any damage/defect taken in natural light, including packaging if damage was visible at delivery; note whether the carton was refused or accepted.
• For financing questions, your account details as shown on your latest statement; the bank/issuer’s customer service number is printed on that statement for account‑specific issues.

Delivery, Assembly, and Order Tracking

Raymour & Flanigan typically confirms delivery windows by email or text the day before your scheduled date, and reminders are often sent the morning of delivery. Windows commonly span a few hours so that routing can account for traffic and building access; verify the exact window in your confirmation message. If your building requires a certificate of insurance for movers, contact Customer Care or your showroom at least 48–72 hours before delivery so the document can be issued in time.

On delivery day, clear the pathway from entry to the final room, measure doorways and stairwells in advance, and protect floors if needed. Many deliveries include room‑of‑choice placement and assembly with packaging removal, but service level can vary by item, distance, and promotions. Your invoice shows the delivery service purchased and any associated fee. If you need to reschedule, doing so at least one business day before your window helps avoid additional routing charges.

Returns, Exchanges, and Service Claims

Return and exchange eligibility can differ by category (stock furniture, special orders, mattresses, rugs, clearance/outlet). Your receipt specifies what is returnable, applicable time frames, and whether restocking or transportation fees apply. Because large furniture can sustain damage if repackaged, some categories must be inspected by a technician instead of shipped back by the customer; Customer Care will advise the correct path based on your item and zip code.

For transit damage, report issues as soon as possible and take photos before disposing of packaging. If you notice a defect after the driver leaves, contact Customer Care promptly; many cases are resolved with a service visit or parts replacement rather than a full exchange. Keep all documentation (confirmation emails, text notifications, technician notes) until the matter is closed and credited or replaced.

Warranty Coverage and Protection Plans

Most furniture carries a manufacturer’s limited warranty that covers defects in materials and workmanship for a defined period, which varies by product type and brand. Optional protection plans (often multi‑year) can add coverage for accidental damage like stains, rips, or mechanical failures on motion furniture. Coverage terms and claim procedures are disclosed at purchase and on your plan certificate; review those documents so you know what requires a same‑day incident report and what is excluded.

When filing a warranty or protection claim, submit clear images, a description of the issue, and the approximate date it was first noticed. Many issues can be resolved by a certified technician ordering and installing parts; others may qualify for repair, replacement, or store credit depending on age, condition, and policy terms. Customer Care will coordinate the next steps and schedule service within your area’s technician availability.

Financing, Billing, and Promotional Offers

Raymour & Flanigan commonly offers promotional financing through a third‑party bank. Details such as minimum purchase amounts, deferred‑interest terms, and payment due dates are governed by your financing agreement; for account‑specific inquiries (late fees, credit line, autopay), contact the card issuer using the number printed on your monthly statement. Customer Care can help with questions about how financing was applied to your order or how returns/exchanges affect promotional balances.

If you are using a promotional plan, set calendar reminders for key milestones (for example, the end of a deferred‑interest period) and verify that returns/exchanges post correctly before the next statement. If you split payment between financing and a credit card, keep both receipts; refunds typically return to the original payment methods.

Escalations and Getting Issues Resolved

Start with the team best positioned to act: your selling showroom for order‑entry corrections and delivery rescheduling, Customer Care for multi‑item service cases, and the financing issuer for account questions. If you need to escalate, ask politely for a Customer Care supervisor or the store manager and provide a concise timeline of events, photos, and any commitments already made (dates, promised credits, or technician assessments).

For complex cases (special orders, custom upholstery, or back‑ordered parts), agree on an estimated resolution date and ask for a written update via email or text. If timing is critical—such as coordinating with a move‑in date—share those constraints early; alternative solutions may include loaner pieces, partial deliveries, or reselecting in‑stock items.

Where to Find Official Contacts and Self‑Service Tools

Because contact numbers, hours, and regional procedures can change, use the official website for the most accurate details. The pages below are updated by Raymour & Flanigan and will list the current phone numbers, chat availability, and store‑specific contacts.

• Contact Us (current customer care phone and chat): raymourflanigan.com/contact-us
• Store Locator (addresses and direct showroom numbers): raymourflanigan.com/store-locator
• Account and order history (track orders, view invoices): raymourflanigan.com (sign in, then My Account)
• Main site and product support information: raymourflanigan.com

Final Tips from a Service Professional

Photograph deliveries as they arrive and after setup; these images are invaluable if you later notice an issue. Keep your invoice and any service visit notes together; noting dates, names, and case numbers speeds up follow‑ups. When in doubt, start at raymourflanigan.com/contact-us to ensure you’re using the most current phone number and communication channel for your area.

Raymour & Flanigan’s scale—across dozens of distribution points and showrooms—means most service requests can be handled locally and quickly once the right information is provided. Preparing the materials above and contacting the appropriate team first will typically reduce back‑and‑forth and get your home furnished the way you planned, with minimal delay.