Ramada Customer Care: How to Get Fast, Effective Help

Who Handles Ramada Support?

Ramada is a global hotel brand under Wyndham Hotels & Resorts (NYSE: WH). As of 2025, Ramada by Wyndham operates in more than 60 countries with roughly 850+ properties. Customer care is delivered through a hybrid model: property-level teams handle stay-specific issues (billing, amenities, incidents), while Wyndham’s centralized Guest Services supports reservations, brand standards, and Wyndham Rewards.

Corporate oversight is provided by Wyndham Hotels & Resorts, Inc., headquartered at 22 Sylvan Way, Parsippany, New Jersey 07054, USA. The main corporate switchboard is +1 973-753-6000 (not for booking or case lookup, but useful for corporate correspondence). Brand and guest support resources are consolidated at wyndhamhotels.com/ramada and wyndhamhotels.com/contact-us, where you can find the current contact directory by country and topic.

Because Ramada properties are independently owned and operated, resolution often starts at the hotel you booked or stayed with. Keep your confirmation number and property details on hand; central support may need to liaise with the property’s General Manager (GM) to close service or billing cases.

Primary Contact Channels

For new bookings, modifications, or availability questions, the Wyndham Reservations line for the U.S. and Canada is typically available 24/7 at +1-800-407-9832. For other regions, use the country-specific numbers listed on wyndhamhotels.com/contact-us to reach the correct team with the right language options and local dialing.

For post-stay issues (billing discrepancies, service concerns, safety or cleanliness complaints), start by contacting the hotel directly; the phone number and email for each property are shown on the hotel’s page at wyndhamhotels.com/ramada. If you can’t resolve the issue with the hotel within a reasonable timeframe, open a case with Wyndham Guest Relations via the online form at wyndhamhotels.com/contact-us, attaching your folio and photos if applicable.

Wyndham Rewards inquiries—including missing points, status questions, or partner redemptions—can be handled in your online account at wyndhamrewards.com or in the Wyndham Hotels & Resorts mobile app. The app and website provide secure message options and case tracking, which is often faster than email back-and-forth.

Phone Support: When It’s Best and What to Expect

Use phone support for time-sensitive changes (same-day arrival changes, late check-in assurance, or overcharge reversals that need immediate attention). Have ready: your full name as on the reservation, confirmation number, dates of stay, the hotel’s city/country, and the last four digits of the card used to guarantee the booking.

If you booked through a third party (e.g., an online travel agency), most modifications and cancellations must be done with that seller due to fare rules and payment flows. However, the hotel can still address on-property service issues and provide folios after checkout.

Document the call: note the agent’s name, time of call, and the case or interaction ID. If a refund is approved, ask for the amount, the posting method (void vs. refund), and the expected timeline; credit card refunds typically take 3–10 business days to appear, depending on your bank.

Online and App Support

The online contact form (wyndhamhotels.com/contact-us) is the best channel for attaching evidence: folios, photos, and screenshots of rates or messages. Submissions generate a case reference number you can cite in follow-ups by phone or chat, creating a single record across teams.

The Wyndham Hotels & Resorts mobile app supports sign-in with your Wyndham Rewards account, digital access to reservations, and in many regions, chat support. For missing points or retro-credit, you can submit a claim within your account by entering the hotel name, check-in/check-out dates, and attaching your folio in PDF or image format.

If you need receipts, many Ramada properties support online folio retrieval via links in your confirmation or stay emails. If the folio link has expired, request it from the property directly; they are the system-of-record for tax and incidental charges.

Common Issues and How to Resolve Them

Reservation changes and cancellations depend on the rate plan. Flexible rates usually allow cancellation until a local cut-off (often 24–48 hours before arrival), while advance purchase or promotional rates may be fully prepaid and nonrefundable. Always check the “Rate Rules” on your confirmation; customer care will follow those rules unless the property authorizes an exception.

For billing disputes, collect the final folio, timestamps, and any receipts for incidentals. If you see a duplicate charge, ask whether one transaction is an authorization hold (common for incidentals) versus a settled charge. Holds can take 3–7 business days to drop after checkout, depending on the bank. If the property confirms an error, request a written adjustment confirmation.

Service or safety concerns should be reported immediately to the front desk or duty manager while you’re on-site; hotels can usually resolve issues faster when you are present. If the issue persists or you’ve already checked out, open a Guest Relations case with a clear timeline and photos—this increases the likelihood of a swift, documented resolution.

Wyndham Rewards and Ramada Stays

Ramada stays earn Wyndham Rewards points when booked through official channels and when your member number is on the reservation at check-in. If points don’t post within about 10 days after checkout, file a missing-stay claim in your account with a copy of your folio. Claims are typically reviewed within several business days, depending on volume.

As of 2025, Wyndham Rewards points expire after 18 months of no account activity; there is also a 4-year expiration from the date points are posted, regardless of activity. Posting any qualifying activity—such as an eligible stay, points purchase, or partner transaction—resets the 18-month inactivity clock. Always verify current terms at wyndhamrewards.com/terms.

Member tiers include Blue, Gold, Platinum, and Diamond, with benefits that may include late checkout, preferred rooms (when available), and accelerated earning. If a published elite benefit was not honored, note the details and contact Guest Relations with your member number and stay documentation.

Accessibility and Special Requests

For accessible room features (roll-in showers, visual alarms, lowered fixtures), contact the hotel directly to confirm availability for your exact dates; inventory is limited and must be guaranteed by the property. Note any medical or accessibility requirements on your reservation and re-confirm 24 hours before arrival.

Service animals are accepted in accordance with applicable law; pets are at the hotel’s discretion and may carry fees and designated room locations. If you need a refrigerator for medication, hypoallergenic bedding, or a quiet room location, place the request in advance and confirm at check-in.

For multilingual assistance, use the country-specific phone numbers on wyndhamhotels.com/contact-us. Many contact centers offer support in multiple languages during local business hours; the U.S./Canada reservations line generally provides English and Spanish support.

Escalation Path and Response Times

If an issue is not resolved at the front desk, ask to speak with the Manager on Duty or the General Manager. Provide a concise summary, what resolution you seek (refund amount, points, room move), and your timeline. Most hotels aim to respond to formal complaints within 24–72 hours.

When escalating to Wyndham Guest Relations, include the property name and address, your confirmation number, stay dates, and all relevant evidence in a single submission. This reduces back-and-forth and accelerates case handling. You will receive a case reference number—keep it for follow-ups.

For urgent safety matters, contact local emergency services first, then inform the hotel. If you believe brand standards or legal obligations were not met, state this clearly in your case with facts and documentation; Guest Relations can coordinate with the property’s leadership for corrective action.

What to Prepare Before You Call

Arriving prepared dramatically shortens resolution time. Keep digital copies of your documents and note key timestamps. If you booked through a third party, have that itinerary number and the agency’s support line ready, since policy changes must often go through the original seller.

• Reservation details: confirmation number, guest name, hotel name/city/country, check-in/check-out dates, booked rate plan.
• Payment proof: last four digits of the card, bank statements showing posted vs. pending transactions, folio/receipt PDFs.
• Issue evidence: photos/videos (cleanliness or damage), staff names/titles you spoke with, and times of interactions.
• Desired outcome: refund amount, fee waiver, points compensation, room change—state a clear, reasonable request.
• Contact preferences: best phone/email and time window for callbacks, especially if you’re in a different time zone.

After the interaction, save the agent name, date/time, and case ID. If you’re promised a refund or adjustment, ask for written confirmation. Set a reminder to follow up if you don’t see the credit by the stated timeline from your bank or card issuer.

Quick Links, Addresses, and Numbers

Use official channels for the most current contact options and policy terms. Avoid sharing card numbers via email; use secure portals or phone when sensitive data is required. For global toll-free and local numbers, always refer to the live directory rather than third-party sites.

• Ramada brand site: wyndhamhotels.com/ramada
• Wyndham Contact Us (global directory, web forms): wyndhamhotels.com/contact-us
• Reservations (U.S. & Canada, 24/7): +1-800-407-9832
• Corporate address (not a guest hotline): Wyndham Hotels & Resorts, 22 Sylvan Way, Parsippany, NJ 07054, USA; Switchboard: +1 973-753-6000
• Wyndham Rewards: wyndhamrewards.com (account help, missing-stay claims, terms)
• Mobile app: Search “Wyndham Hotels & Resorts” on the Apple App Store or Google Play
• Receipts/Folios: Use the hotel’s page on wyndhamhotels.com/ramada or request directly from the property
• Privacy requests and data rights: wyndhamhotels.com/privacy

Policies, phone numbers, and availability can change; verify details on the official site before you travel or escalate an issue. If your case involves time-sensitive fees (e.g., same-day cancellation), call first, then submit documentation through the web form to preserve a written record.

How do I cancel my Ramada hotel reservation?

You can review or cancel your reservation here. For calls within the US and Canada, please dial 800-854-9517. For international calls, please click here for a list of numbers.

How do I contact Wyndham customer service?

To contact Guest Customer Service call 800-407-9832.

Are Wyndham and Ramada the same?

Ramada by Wyndham is an iconic brand that has been serving business and leisure travelers around the world since 1954. Today, Ramada is showcasing the uniqueness of each hotel through new, regionally-inspired designs and décor, local flavors, and contemporized staff uniforms.

Does Wyndham refund for cancellation?

When canceling a reservation that was booked with rented points and/or purchased housekeeping credit(s), in accordance with the cancellation policy, a refund will be processed back to the original source of payment. This also includes reservations made through Wyndham Club Pass.