Qatar Customer Care Numbers: Reliable Contacts, Costs, and How to Reach the Right Desk

Quick reference: essential Qatar customer care numbers

Below is a condensed, practical directory of high-usage customer care lines in Qatar. These numbers are widely used by residents, visitors, and businesses. Availability and routing may change; always verify on the official website if a call does not connect as expected.

• Emergency services (police, ambulance, fire): 999 (24/7, free)
• Government Contact Center (Hukoomi): 109 (24/7, free; Arabic/English)
• Kahramaa (electricity/water faults and emergencies): 991 (24/7, free)
• Ministry of Public Health helpline: 16000 (general health queries; Arabic/English)
• Consumer Protection & Ministry of Commerce and Industry (MOCI): 16001 (complaints/price violations)
• Ministry of Labour hotline: 16008 (labour complaints and queries)
• Ooredoo Qatar customer care: 111 (from Ooredoo lines; free)
• Vodafone Qatar customer care: 111 (from Vodafone lines; free)
• Mowasalat Karwa taxi booking: 800 8294 (800 TAXI; toll‑free within Qatar)
• Hamad International Airport (HIA) general inquiries: +974 4010 6666
• Qatar Airways Contact Center (Qatar): +974 4144 5555 (24/7)

Country code for Qatar is +974. Short codes (e.g., 999, 109, 991) are designed for in-country use. When dialing from outside Qatar, use the published full international number from the relevant official site instead of the short code.

Telecom and utilities: getting fast support from Ooredoo, Vodafone, and Kahramaa

For mobile, fiber, and home internet, call 111 from your Ooredoo or Vodafone line. Both providers also offer live chat via their apps and websites, which can be faster during peak hours. Prepare your QID (Qatar ID), account number, or CR number (for businesses) to pass verification quickly. Typical first-response time on chat is under 5 minutes during business hours, while calls can queue longer on Sunday and Monday mornings.

Utilities are handled by Kahramaa. Use 991 for outages, water leaks, power faults, or urgent meter issues—this line dispatches technical teams 24/7. For new connections, billing disputes, move-in/move-out, and security deposit refunds, use Kahramaa eServices via km.qa and follow up through the contact form; field work orders usually receive a schedule within 24–72 hours, while refunds commonly post within 7–15 working days after final bill settlement.

Travel and transport: airport, airline, and taxi help that actually picks up

For flight status, baggage questions, or airport facilities, call Hamad International Airport at +974 4010 6666. The line answers 24/7; during peak travel months (June–August and December), expect higher wait times. For lost property in the terminal, you’ll be routed to the Lost & Found desk; have your flight date, terminal area, and item description ready to log a case efficiently.

Qatar Airways’ Contact Center in Qatar is reachable at +974 4144 5555. Keep your booking reference (PNR), ticket number, and passenger names exactly as shown on the booking. Change and refund policies vary by fare family; card refunds are processed by the airline but can take your bank up to 20 business days to reflect. For written confirmations and attachments (e.g., medical certificates), use the online Help form at qatarairways.com/help or the app’s “Contact Us.”

Getting around the city

For taxis, call the Karwa hotline at 800 8294 (toll‑free). To speed up dispatch, provide pick-up pin location and gate/landmark details. Karwa supports pre-booking and offers SMS/app notifications. Off-peak pick-ups in central Doha typically take 5–15 minutes; during large events or rainy weather, buffer 20–30 minutes.

Government services and complaints: where to call and what to prepare

Hukoomi’s unified number 109 handles a wide range of e-government services, from Metrash2 assistance to address changes and portal support. The line operates 24/7 in Arabic and English. If your query requires a case file, you’ll receive a reference number—store it for follow-up and escalation.

For consumer protection (price violations, misleading offers, warranty disputes), call MOCI at 16001. Have your receipt, merchant name, branch location, date, and clear photos of the product or price tag. Complaints can also be filed via moci.gov.qa; investigations typically acknowledge within 1–3 working days, with resolution dependent on case complexity. Labour-related complaints (contracts, unpaid wages, working hours, domestic worker issues) should go to the Ministry of Labour at 16008; you may be asked for your QID, employer CR, contract copy, and location.

Costs, dialing formats, and contacting from outside Qatar

Calls to 999, 109, 991, 16000, 16001, and 16008 are free from local lines. 800 numbers (such as 800 8294 for Karwa) are toll‑free domestically but usually do not connect from abroad. Calls to standard geographic numbers (+974 4xxx xxxx) are charged at your provider’s local or international rates. If your SIM is roaming, check your plan—international calls to Qatar often cost between USD 0.50 and USD 2.00 per minute, depending on the origin and carrier.

When dialing from outside Qatar, use +974 followed by the 8-digit number (no trunk prefix). For short codes (e.g., 109, 991), visit the relevant official site to find the published international alternative or use web chat/email:
– Government services: www.gov.qa (Hukoomi)
– Kahramaa: www.km.qa
– Qatar Airways: www.qatarairways.com/help
– Hamad International Airport: www.dohahamadairport.com
– Mowasalat Karwa: www.mowasalat.com
– Ooredoo: www.ooredoo.qa
– Vodafone Qatar: www.vodafone.qa
– MOCI (Consumer Protection): www.moci.gov.qa
– Ministry of Labour: www.mol.gov.qa

Pro tips to resolve issues faster

Call volumes spike on Sundays (first working day) from 9:00–12:00 and after 19:00. For quicker connection, try weekday mid‑afternoons. Keep digital copies of IDs and bills ready; most agencies can accept JPEG/PDF up to 5–10 MB via email or web forms. If you’re asked to escalate, note the agent name, time, and case number—escalations without a case ID are difficult to track.

• Have the right identifiers: QID/passport, CR (for businesses), service/account numbers, PNR/ticket numbers, and meter numbers (Kahramaa).
• Use official portals for documents: Kahramaa (km.qa), MOCI (moci.gov.qa), MoL (mol.gov.qa), Qatar Airways (qatarairways.com/help). Attach clear scans and keep file sizes below 10 MB.
• Know typical timelines: utility field visits 24–72 hours; consumer complaint acknowledgement 1–3 working days; airline card refunds may take up to 20 business days to appear on statements.
• Escalate properly: request a case/reference number, ask for the SLA, and confirm the escalation channel (email vs. callback). Follow up with the same case ID to avoid resets.
• From abroad: prefer web chat or email if a short code won’t connect. For time zones, Qatar is UTC+3 with no daylight saving; plan calls accordingly.

If you suspect a number has changed, always navigate to the organization’s “Contact us” page from the official domain listed above. This avoids spoofed numbers and ensures you reach the correct desk the first time.

Notes on reliability and service levels

Qatar’s customer care infrastructure is mature, with centralized short codes for high-impact services and multilingual support across major hotlines. Government 109 and sectoral hotlines (16001, 16008) are staffed throughout the week, and critical services (999, 991) operate round-the-clock with priority routing for emergencies.

Telecoms and transport providers typically publish planned maintenance in advance on their sites or apps. If you experience unusual delays on voice lines, switch to app chat or web forms—these often bypass queue spikes and provide a written trail that helps with escalations and refunds.