Priceline customer care phone number: how to reach the right team quickly in 2025

Priceline provides phone support, but the exact customer care phone number you should use is dynamically shown inside your account or itinerary. This helps route you to the right specialist (flights, hotels, cars, or packages), ties your call to a case ID, and reduces hold time. The most reliable way to see the current, official phone number for your situation is to begin at the Help Center: https://www.priceline.com/help or via the Priceline app (Trips → your booking → Contact Support).

Phone support for time‑sensitive travel issues is available 24/7, with availability varying by region and product type. If you see phone numbers on search engines or social media that are not displayed within your logged‑in Priceline session, treat them as unverified; scammers frequently post fake “customer care” numbers. Always start at the Help Center or inside your confirmed trip to reveal the correct phone line and any one‑time access code needed for faster authentication.

Where to find the official Priceline customer care phone number

On web: go to https://www.priceline.com/help, sign in, then open My Trips at https://www.priceline.com/mytrip. Select the specific itinerary and click Contact Support. If phone is the best channel for your case, the page will display a country‑specific phone number and, in many cases, a one‑time PIN or access code that links the call to your booking. This number can differ by country, time of day, and product line (air/hotel/car).

In the app (iOS or Android): tap Trips, choose the booking, then tap Help or Contact Support. The app will either offer Call Us (surfacing the phone number) or Request a callback (which places you in queue without waiting on hold). Keeping notifications enabled allows you to receive the callback even if the app is in the background.

If you can’t sign in, use Find My Trip at https://www.priceline.com/mytrip and retrieve the booking with your Trip Number and the email or phone used at purchase. Once the itinerary is visible, choose Contact Support to reveal the phone number that routes to an agent who can access that specific booking.

When to call (and what customer care can do by phone)

Call for urgent, same‑day travel problems—missed or canceled flights, hotel check‑in issues after front desk hours, rental car pickup denials, duplicate charges, or schedule changes that affect your departure within 72 hours. For U.S. flights booked 7+ days before departure, many bookings can be canceled within 24 hours for a full refund in line with the U.S. DOT’s 24‑hour rule; an agent can confirm if your fare and airline qualify. For changes after that window, U.S. carriers removed most change fees in 2020 for Main Cabin and higher fares, though fare differences still apply and Basic Economy is usually non‑changeable.

For hotels, call if the property is oversold, the room type is unavailable at check‑in, you were charged resort fees that contradict the booking disclosures, or you need same‑day date changes. Typical cancellation deadlines range from 24 to 72 hours before local check‑in time; after the deadline, an agent may still negotiate with the property, especially if you have documentation (e.g., a flight cancellation notice).

For cars, call if the counter refuses your payment card, if the vehicle class is unavailable, or if a deposit hold is greater than disclosed. Many U.S. car rentals place a temporary hold of $200–$500; knowing the exact amount shown on your voucher or confirmation page will help the agent advocate on your behalf. Refunds to the original form of payment generally post within 7–14 business days once processed by the supplier and Priceline.

What to have ready before you dial

Having the right details on hand shortens the call by several minutes and reduces back‑and‑forth. Priceline agents authenticate accounts and then pull supplier records to action changes or refunds. If your booking is imminent (same day or within 48 hours), agents will prioritize and often conference in the airline, hotel, or car supplier to resolve live.

Collect these items in advance; most are visible in your confirmation email or under My Trips. If your call uses a one‑time access code, keep it visible when you dial so the IVR can match your case automatically.

• Trip Number and supplier locator: Priceline Trip Number; airline record locator (6‑character alphanumeric, e.g., “ABC123”); hotel confirmation; or car rental confirmation.
• Passenger/guest names and contact info: Full legal name as on the ticket, email used to book, and phone number on file.
• Payment verification: Last 4 digits of the card, cardholder name, and billing ZIP/postal code. For Apple Pay/Google Pay, have your Wallet device ID handy.
• Dates and deadlines: Departure/arrival dates, hotel check‑in date/time, cancellation cutoff times, and any supplier messages about schedule changes.
• Proof for exceptions: Airline delay/cancellation notifications, photos of hotel issues, or rental counter denial letters. Screenshots help when a fare rule or price was displayed but not honored.

International and accessibility options

If you are outside the U.S. or Canada, open your trip in the app or Help Center to see the local or toll number appropriate for your country. If only a U.S. number is shown, consider Wi‑Fi calling or an internet calling app to avoid international long‑distance charges. When a callback option is available, it generally works across borders as long as your device can receive the call and your carrier allows it.

Phone support for urgent travel typically operates 24/7 in English. Availability in other languages depends on your location and the time of day; the Help Center will present language options where supported. If an agent with your preferred language is unavailable, you can request a callback or proceed in English and ask the agent to conference a translator where possible.

For hearing or speech accessibility in the U.S., you can dial 711 to connect to a Telecommunications Relay Service and ask the operator to call the Priceline number shown in your account. Let the agent know you are using relay; they will remain on the line and pause appropriately to allow the interpreter to communicate.

Fastest ways to reach an agent (and cut hold time)

When the phone queue is long, the app’s Request a callback option often returns calls within 5–20 minutes, depending on volume. If you must stay on the line, off‑peak hours (roughly 02:00–05:00 Eastern Time) can reduce waits, especially for non‑urgent changes. Keep your phone’s ringer on; missed callbacks typically return you to the end of the queue.

If your itinerary is within 24 hours, open the trip first so the system flags it as time‑sensitive. For airline schedule changes, open the Schedule Change message in My Trips; calling from there routes you directly to the queue trained to reissue tickets.

• Use the number shown inside your specific trip—this bypasses general IVR menus and verifies your booking automatically.
• If you booked as a guest, add the trip to your account first; it reduces authentication steps on the call.
• Type your one‑time access code into the IVR when prompted; it links your call to the open case ID.
• For flight changes, know your acceptable alternates (±1 day, nearby airports); agents can reissue faster when you approve options immediately.
• Keep your payment method available; if a fare difference applies, agents can collect and issue in a single call to avoid losing inventory.

Escalation paths and formal correspondence

If your issue is unresolved after the first attempt, ask the agent to document a case ID and summarize what was attempted (e.g., supplier contacted, waiver requested, refund initiated). Request a supervisor callback if the matter is urgent or involves policy exceptions. Keep call timestamps and screenshots; they are helpful if you need to revisit the case later.

For written follow‑up, use the Help Center’s messaging option from your trip so your correspondence is linked to the booking. For formal mail, the corporate mailing address is: Priceline LLC, Attn: Customer Relations, 800 Connecticut Ave., Norwalk, CT 06854, USA. Note that this address is for correspondence; it is not a walk‑in service location.

If your concern involves airline consumer protections, you can also file a complaint with the U.S. Department of Transportation at https://www.transportation.gov/airconsumer/file-consumer-complaint. As a last resort, you may dispute a charge with your card issuer; provide your Priceline Trip Number, supplier confirmations, and any written commitments made during support interactions.

Security tips to avoid fake “Priceline customer care” numbers

Only trust the phone number surfaced inside your logged‑in Priceline account, your in‑app trip, or the official Help Center at https://www.priceline.com/help. Do not rely on numbers found in forum posts, social media comments, or ads that are not on the priceline.com domain. When in doubt, start at My Trips and use the Call Us or Request a callback option shown there.

Red flags include requests for payment by gift cards, wire transfers, cryptocurrency, or screen‑sharing tools to “verify” your account. Priceline support will not ask you to install remote‑access software, and any additional charges are disclosed in writing before you agree.

Verify the web address before entering credentials (look for https and priceline.com). Keep your confirmation emails, which include your Trip Number and links that deep‑link to your booking; using those links ensures you reach the correct support entry point for your itinerary and displays the right phone number for your case.