Postmates Customer Care Number: The Practical, Up‑to‑Date Guide (2025)

If you’re looking for a Postmates customer care number, here’s the most important fact first: Postmates was acquired by Uber in 2020 (deal announced July 6, 2020; closing completed later that year). As of 2025, consumer support for Postmates orders is handled through Uber Eats support channels. There is no publicly listed, nationwide Postmates phone number for customers to call directly.

Instead, support happens primarily in-app and via the official Help Center. During an active delivery, many users will see a “Call support” or “Contact support” option appear in the app; outside an active order, you’ll use the Help section linked to your account. Verified support URLs: help.uber.com/ubereats (customers), merchants.ubereats.com (merchants), and account.uber.com (account and security).

Is There a Postmates Customer Care Phone Number Today?

For consumers, there is no general, always-on Postmates hotline you can dial. Uber consolidated consumer support into in-app chat/call and web help after the acquisition. If you are mid-order, the app may surface a “Call” or “Chat” button that routes you to a support agent for that order. If you are not on an active delivery, you will typically create a support ticket or start an in-app chat via Help.

Merchants and couriers have separate support paths. Merchants use Uber Eats Manager (merchants.ubereats.com) and can access region-specific phone support after logging in—availability varies by market and time of day. Couriers (formerly Postmates Fleet) get in-app support options while on a delivery; emergency issues should always go to local emergency services (e.g., 911 in the U.S.). There is no public phone number for general account reinstatement or appeals.

If you find a number on search engines or social media claiming to be “Postmates Customer Service,” treat it as unverified. The official brands and domains you should trust now are Uber Eats and uber.com resources.

Fastest Ways to Reach Postmates/Uber Eats Support

The fastest route depends on whether your order is currently in progress. During an active delivery, the app prioritizes time-sensitive issues (missing items, courier location, delivery instructions) and often provides a “Call us” or “Chat” option that connects you to agents who can act immediately on that specific order. After an order completes, you’ll resolve problems through the Help section tied to that order ID.

• In the app: Uber Eats app > Account > Help > Select the relevant order > Choose the exact problem (e.g., “Missing or incorrect items”) to start chat/callback options.
• On the web: help.uber.com/ubereats > “Orders and Payments” > Sign in > Pick the order > Submit details and photos; support replies via email or in-app.
• During an active delivery: Tap the order card > Support/Help > Use “Call” or “Chat” when shown; this line is prioritized for live orders.
• For merchants: Log into merchants.ubereats.com or Uber Eats Manager app > Help > Contact Support. Some regions display a merchant phone line after authentication.
• For couriers: Uber Driver app > Help > Trip issues; when on a delivery, “Call support” may appear for immediate assistance.

To speed things up, open the Help flow from the specific order rather than from a generic screen. That ensures the agent sees the correct restaurant, items, fees, timestamps, and courier details, which reduces back-and-forth and increases the likelihood of a same-day resolution.

Common Issues Customer Care Can Resolve (and What They Need From You)

Support can typically handle missing or incorrect items, undelivered orders, late deliveries with quality concerns, refund requests, adjustment of fees clearly tied to an order, and issues with Uber One benefits replacing the former Postmates Unlimited program. If you still hold a legacy Postmates Unlimited subscription, know that benefits were migrated to Uber One in 2021–2022 depending on market; current terms are available in the Uber Eats app.

Account security, payment holds, and promotional credit problems are also resolvable through Help. For sensitive account issues (password resets, unauthorized activity), use account.uber.com to secure your account, then open a support case with precise details.

• Order identifier: Order ID, restaurant name, and exact date/time of the order.
• Proof: Photos of incorrect/damaged items or the sealed bag, plus a quick description.
• Contact info: The phone number and email tied to your Uber/Postmates account.
• Charges: The total charged and a screenshot of your card/bank pending or posted transaction (mask all but last 4 digits).
• Delivery details: Your delivery address, handoff instructions provided, and whether the courier contacted you.

Pricing, Refunds, and Timelines You Should Expect

Refunds are usually issued as a credit to your original payment method or as Uber Cash, depending on the situation and local policy. If funds are returned to your card, your bank’s processing time generally determines how fast you see it—many banks take 3–10 business days. If the original charge shows as “pending,” it may drop off automatically once the adjustment is processed.

Fees on delivery orders commonly include a delivery fee, a service fee (percentage-based and variable), taxes, and a small order fee if the subtotal is below a local threshold. Busy area or priority delivery fees may appear at high-demand times. Merchant menu prices on delivery platforms can differ from in-store pricing. If you believe a fee was applied in error, open the order in Help and select the precise fee you’re disputing.

Memberships: Uber One (the successor to Postmates Unlimited) offers delivery and service fee savings plus perks such as eligible discounts. As of 2025 in the U.S., Uber One is commonly priced at $9.99/month or $99.99/year; pricing and benefits can vary by region and change over time—check your app for the current rate and terms.

Safety, Privacy, and Fraud Tips When Searching for a “Postmates Number”

Because many people still search for a “Postmates customer service number,” scammers publish fake phone lines. Red flags include requests for one-time passcodes (2FA), full card numbers, remote device access, or upfront payment to “unlock” your account. Legitimate support will not ask for your full card number or your account password.

Use only official channels: the Uber Eats app, help.uber.com/ubereats, merchants.ubereats.com, and account.uber.com. Verify that web pages load on uber.com domains, and initiate contact from the app whenever possible. If you receive a call claiming to be support without you requesting it, end the call and start a fresh conversation via the in-app Help menu.

Key Takeaways

There is no general, public “Postmates customer care number” for consumers in 2025. Support for Postmates deliveries now runs through Uber Eats and is best reached via the app’s Help menu or the official Help Center at help.uber.com/ubereats. Phone or chat options appear reliably during active orders; for past orders, submit a ticket tied to the specific order.

When you contact support, attach the order ID, photos, and relevant payment details (mask sensitive data) to accelerate resolution. Expect card refunds to follow your bank’s timeline, often several business days. Avoid unverified phone numbers you find via search or social media; stick to official Uber domains and in-app support to protect your account and payment information.

Official links for quick access: help.uber.com/ubereats (consumers), merchants.ubereats.com (merchants), account.uber.com (account/security). If you’re mid-order, tap the order card in the app to reach live support fastest.