Policybazaar Customer Care Number: How to Reach the Right Team Quickly and Safely

When you need help with a new policy purchase, renewal, endorsement, or a claim, the fastest way to get live assistance from Policybazaar is through its official customer care number. Because phone lines and routing sometimes change, the company publishes the current toll-free helpline on its website and app. This ensures you connect to a verified line with the correct IVR options for sales, service, and claims.

Always rely on Policybazaar’s official channels to obtain the number in use today and to request a verified call-back. This helps you avoid outdated information and protects you from fraud. Below are the most precise ways to access the current number, along with practical tips to prepare for your call and escalate if needed.

Where to find the official Policybazaar customer care number right now

The most reliable source for the current helpline is Policybazaar’s Contact page: https://www.policybazaar.com/contact-us/. You’ll see the currently active toll-free number, along with self-service links for popular requests (policy copy, endorsements, claims assistance). Support hours are typically extended (often 9:00 AM–9:00 PM IST, seven days a week, excluding select national holidays), but check the page for any updated timings or holiday advisories.

If you use the Policybazaar app, open Help & Support and tap “Call us” or “Request a callback.” The app routes you to the correct number based on your query (e.g., motor, health, life, travel) and prioritizes your call using your registered mobile number. The callback option is useful during peak traffic; typical callback times during business hours range from a few minutes to under an hour, depending on queue load.

Customer care channels at a glance (quickest options first)

• Toll-free phone (current number on Contact page): Use https://www.policybazaar.com/contact-us/ to dial the latest line. Calls from most Indian carriers are free on toll-free numbers. If you’re abroad, use an in-app callback or email to avoid international charges.
• In-app “Request a callback”: Open the Policybazaar app > Help & Support > select your policy or product > choose “Callback.” Verified advisors call from numbers identified as “Policybazaar” on most caller ID apps.
• Web chat: On policybazaar.com (desktop or mobile web), the chat widget at the lower-right connects you to support for quick account and policy questions; you can request a transcript to be emailed to your registered address.
• Email support (as listed on your policy/account): Use the email ID shown in your policy schedule or on the Contact page. If you’re replying to an existing thread, ensure the sender’s domain ends with “@policybazaar.com”. Attach your policy number and registered phone for faster validation.
• Claims assistance: Log in to your account > My Policies > select policy > Claims. You’ll see a claims desk number (if applicable), a form to upload documents, and timelines. Phone support can conference with the insurer’s TPA if needed.
• Social care (non-account queries): For general questions, you can message Policybazaar’s verified handle on X/Twitter (search “Policybazaar” and look for the verified badge). Never share OTPs, full policy PDFs, or KYC documents over social media.

What to keep handy before you call (to cut handling time by half)

Having the right details ready reduces verification time and helps the advisor act on your request immediately. Expect a standard two-step verification (registered mobile/email + DOB or PAN) for account-level queries. For claims or endorsements, you may be asked for additional details corresponding to your insurer’s rules.

• Identity and account: Registered mobile number, registered email ID, full name, and date of birth.
• Policy details: Policy number, insurer name, product (e.g., Health, Term Life, Motor), purchase/renewal date, and previous insurer (for renewals).
• For claims: Claim/intimation number (if already raised), incident date/time, FIR/incident report (motor), hospitalization details (health), death certificate and nominee details (life).
• Payments: Order/reference ID, last 4 digits of the payment card or UPI VPA, and transaction timestamp. Keep screenshots of any payment confirmation.
• For endorsements: New address/email/phone, RC/book copy (motor), KYC or medical updates (health/life) as applicable.

What customer care can resolve and typical timelines

Policy copies and soft documents: Duplicate policy schedules can usually be emailed instantly after verification. Endorsement copies (for changes like address correction or nominee update) generally take 24–72 working hours, subject to your insurer’s approval workflows.

Refunds and free-look: If you’re within the free-look period (as per the product’s terms), customer care will guide you on the process and documents. Insurers typically process refunds within 7–10 working days after acceptance; your bank may add 2–3 working days to reflect funds.

Claims guidance and escalation: Phone support can help you register a claim with the insurer/TPA, explain document requirements, and follow up. Acknowledgment is usually same-day for digital submissions; medical assessments, surveyor visits, or deficiency checks can extend TAT. Keep your email responsive for deficiency notices to avoid delays.

Escalation path and regulatory recourse

If your service ticket remains unresolved beyond the communicated TAT, ask the advisor to escalate to a senior or the Grievance/Customer Experience desk. You’ll receive a ticket or reference number—store it. Expect a first response within 24 hours and a resolution update in 3–7 working days, depending on the request type and insurer coordination.

For insurance grievances that remain unresolved, you can use the IRDAI Integrated Grievance Management System (IGMS): web portal https://igms.irda.gov.in and toll-free numbers 155255 or 1800-4254-732 (India). You can also email [email protected] with your insurer name, policy number, and a brief of the issue. Keep all correspondence and ticket numbers from Policybazaar and the insurer to streamline escalation.

Safety check: verify the caller and the payment method

Policybazaar will never ask for your card PIN, CVV, full OTP, or netbanking passwords over a call or chat. Make payments only through the official website (https://www.policybazaar.com) or the official app with HTTPS checkout. Avoid UPI transfers to individual names or unknown QR codes. If someone claims to be from Policybazaar but pressures you to pay on a third-party link, hang up and dial the official number from the Contact page to verify.

Practical calling tips to reach the right team faster

Call from your registered mobile so the IVR and advisor can auto-fetch your profile and recent transactions. When the IVR prompts for a reason, pick the most specific option (e.g., “Renewals” vs. “Motor” in general) to reach a specialized queue. If you have multiple active policies, mention the insurer name up front—this speeds up routing, especially during claim assistance.

If the toll-free line is saturated (typically at month-end renewals or during severe-weather claim spikes), use the in-app callback. You can also start your request on chat to pre-validate documents and then switch to a call—advisors will see the chat context, which shortens talk time and repetition.

Key takeaways

The most accurate Policybazaar customer care number at any time is published on https://www.policybazaar.com/contact-us/ and within the Help & Support section of the official app. Use those sources to call or request a verified callback, keep your policy and identity details ready, and escalate with a ticket number if timelines slip. For unresolved insurance grievances, IRDAI’s IGMS at 155255 or 1800-4254-732 provides a regulated escalation path.

Following these steps ensures you connect to the right desk on a verified line, get faster resolution, and stay protected from fraud while managing your insurance policies through Policybazaar.

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Who is the policybazaar?

Policybazaar is an Indian insurance aggregator and multinational financial technology company based in Gurgaon. The corporation was established in June 2008 by Yashish Dahiya, Alok Bansal and Avaneesh Nirjar.

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Who is Jerry Bhutia?

Who is Jerry Bhutia. Jerry Bhutia is the Co-Founder & Chief Sales Officer at Policybazaar.com. Previously, Jerry was the Sales Co-Founder & Director at PolicyBazaar and also held positions at FirstEuropa, Ebookers.