PhonePe Customer Care Number: The Definitive, Safe Ways to Reach Support (2025)

Is There an Official PhonePe Customer Care Number?

As of 2025, PhonePe does not operate a public, inbound customer-care phone number for consumers. The company’s primary support channel is in-app help, where you can raise a ticket on a specific transaction or issue and receive 24×7 assistance. If you find a “PhonePe customer care number” on a search engine or social media, assume it is unverified and potentially fraudulent.

Scammers frequently publish fake helpline numbers, then try to extract UPI PINs, OTPs, card details, or ask users to install remote-access apps. PhonePe will never ask for your UPI PIN, OTP, CVV, or to scan a QR code to receive money. Support is free; you will never be asked to pay a “support fee.” If you have already paid or shared sensitive information with someone claiming to be PhonePe support, immediately report the incident to the National Cyber Crime Helpline at 1930 and file a complaint at cybercrime.gov.in.

PhonePe may sometimes arrange a callback after you open a ticket in the app, but you should treat any unsolicited call with caution. Always verify you have an open ticket in the app and answer only through the official callback workflow. When in doubt, end the call and reply within the in-app ticket thread instead.

The Fastest Way to Get Help: In-App Support (Consumer)

Open the PhonePe app, go to your Profile (top-left), tap Help, and select the relevant category—typically the specific transaction with an issue. Choosing the transaction attaches all the metadata (date, amount, merchant, UPI reference/UTR, and status), which speeds up diagnosis. You can describe the problem, attach screenshots, and submit. You’ll receive a ticket ID and in-app notifications when there’s an update.

For “debited but not credited” UPI payments, banks usually auto-reverse funds within 3 working days in typical cases (some resolve earlier, occasionally up to 5 working days depending on the bank’s switch). Keep the UPI reference/UTR handy to track status with your bank as well. If a merchant payment failed or was partially processed, support may request additional proof (invoice, merchant confirmation) to raise a structured dispute with the merchant’s bank or acquiring partner.

If you cannot access the app on your current device, re-install PhonePe on a trusted device, sign in with your registered mobile number, and complete device binding. Do not share OTPs or approval prompts with anyone, and never install screen-sharing apps to “help fix” your account.

Merchant and Business Support

For merchants, the recommended route is the PhonePe for Business app or the merchant dashboard at business.phonepe.com. From there, use the Help/Support section to raise a ticket on settlements, chargebacks, QR issues, or terminal/device concerns. Submitting from the Business app auto-attaches terminal IDs, settlement dates, and transaction logs, which reduces back-and-forth.

Merchants can also write to [email protected] with the registered business name, merchant ID, affected transaction references, settlement dates, and bank account details (masked). Do not share full account numbers or complete card PANs over email; provide only the minimum needed for verification. Typical settlement queries resolve within 1–3 working days; chargebacks follow network timelines and may take longer based on evidence collection.

If your QR is not scanning or collections have dropped suddenly, check for app updates, ensure network connectivity on any connected devices, and verify your bank account status in the dashboard. For hardware-related issues (like POS or soundbox), include the device serial number and a short description of the fault to speed up RMA or troubleshooting.

Official Escalation Matrix and Timelines

Level 1: Use in-app (consumer) or dashboard/business app (merchant) support and wait for the first response. Most tickets receive an acknowledgement within hours. Provide all requested details promptly to prevent the ticket from stalling.

Level 2: If you do not receive a satisfactory response, email [email protected] (consumers) or [email protected] (merchants) quoting the original ticket ID, date opened, and a concise summary of the problem. You can also ask for a callback within the same email chain or in-app thread.

Level 3 (Grievance): If the issue remains unresolved after following the above steps, write to the Grievance Officer at [email protected] with the ticket history and all evidence. As per Indian regulatory guidelines, companies generally acknowledge grievance emails within 24–48 hours and aim to resolve them within 7 working days. If still unresolved after 30 days from the date you first raised the complaint, you can approach the RBI’s Integrated Ombudsman via cms.rbi.org.in with your full correspondence and ticket references.

When Money Is Debited but Not Credited

Note down the UPI reference/UTR shown in the PhonePe transaction details. This identifier allows both the payer’s and payee’s banks to trace the payment in the UPI/IMPS rails. For P2P transfers, check if the beneficiary received an in-app credit or SMS from their bank; for merchant payments, check the merchant receipt or their reconciliation status.

Many such cases are auto-reversed by the issuing bank without any action from you, commonly within 3 working days. If the status in PhonePe remains “Pending” or “Processing,” wait for the stipulated window to elapse. If it switches to “Success” but the beneficiary claims non-receipt, raise a ticket in PhonePe attaching any bank statement excerpts (with other entries masked) and request a trace. Parallelly, you may contact your bank’s customer support quoting the UTR and date/time.

Avoid sending money again to “force” a completion, and do not accept instructions from unknown callers who ask you to share OTPs, approve collect requests, or install remote-access tools. In rare cases where funds are misrouted due to incorrect VPA/account details, recovery depends on beneficiary bank cooperation and customer consent; PhonePe support will guide you on formal recall requests where applicable.

Safety Checklist for “Customer Care” Calls

The majority of fraud tied to digital payments begins with social engineering—someone pretending to be support. Use this checklist whenever you receive a call claiming to be from PhonePe.

If you suspect you engaged with a fraudster, immediately block the caller, change your UPI PIN, review recent transactions, and contact 1930 to lodge a cyber-fraud complaint. Provide the phone number used by the scammer, the transaction reference (if any), and timestamps.

• Never share your UPI PIN, OTP, CVV, full card number, or full bank account details over phone, chat, or email.
• PhonePe support will never ask you to scan a QR code to “receive” a refund; scanning sends money out.
• Do not install remote-access apps (AnyDesk, TeamViewer, etc.) at someone’s request; support does not need screen-sharing.
• Only respond within the in-app ticket thread; do not rely on numbers found via web search or social posts.
• Verify the ticket exists in your PhonePe app before answering any “callback” about that issue.
• If you approved a suspicious collect request or shared credentials, reset your UPI PIN immediately and inform your bank.
• For urgent fraud, call 1930 (National Cyber Crime Helpline) and file at cybercrime.gov.in with evidence (screenshots, numbers).

Useful, Verified Ways to Contact or Escalate

Use the items below instead of searching for a phone number. They are the official, regulator-recognized pathways for resolving payment issues and escalating if needed. Keep your PhonePe-registered mobile number, transaction date/time, amount, and UTR/reference handy.

Always start with the in-app Help for the fastest context-aware response. Move to email and grievance channels only if the ticket stalls or you receive an unsatisfactory resolution, and then consider the RBI Ombudsman after 30 days without closure.

• PhonePe consumer support (in-app): Profile > Help > choose transaction/issue; website: phonepe.com
• Consumer email escalation: [email protected] (include ticket ID and evidence)
• PhonePe for Business support: business.phonepe.com or the Business app > Help
• Merchant email escalation: [email protected] (add merchant ID, masked bank details)
• PhonePe Grievance Officer: [email protected] (attach prior correspondence)
• RBI Integrated Ombudsman (after 30 days unresolved): cms.rbi.org.in
• National Cyber Crime Helpline: 1930; portal: cybercrime.gov.in (for fraud or unauthorized transactions)
• NPCI (UPI information and guidelines): npci.org.in/upi

Bottom Line

There is no public PhonePe “customer care number” to call for consumer issues. Use the in-app Help, the official emails listed above, and regulator channels where applicable. Be alert to fake helplines, never share sensitive credentials, and use 1930 promptly if you suspect fraud.