PF Office Customer Care Number: The Fastest, Most Reliable Ways to Reach EPFO (2025)

In India, “PF office” typically refers to the Employees’ Provident Fund Organisation (EPFO), which manages provident fund (EPF), pension (EPS) and insurance (EDLI) for over 27 crore members. If you’re looking for a PF office customer care number, the most dependable nationwide options are EPFO’s balance/claim information lines and its official grievance and self-service portals. Below you’ll find exact numbers, links, addresses, service hours, and practical steps to get help quickly.

Because EPFO operates through more than 135 regional offices, there is no single live-agent phone number for all issues. Instead, EPFO provides automated numbers for balance/claim information and directs case-specific problems to its regional offices and online grievance system. This guide explains which number to use, what each channel can do, and how to escalate if needed.

The most reliable EPFO numbers for quick information

For instant account information, EPFO runs two nationwide services that work 24×7 on registered mobile numbers. These are automated systems that pull your PF account data (UAN-linked) directly from EPFO’s Unified Database. They are accurate and usually faster than waiting to speak to a live agent.

Missed Call service (free): Give a missed call to 011-22901406 from the mobile number linked to your UAN. You’ll receive an SMS with your latest PF balance and last contribution. Requirements: your UAN must be activated, and KYC (at least Aadhaar and bank) should be seeded and verified.

SMS service (standard SMS charges): Send EPFOHO UAN ENG to 7738299899 from your registered mobile to receive your balance and KYC status by SMS. Replace ENG with a language code if preferred: HIN, ENG, TAM, TEL, MAL, PUN, GUJ, MAR, KAN, BEN. Example: EPFOHO UAN HIN.

When you need a human: regional PF office customer care

EPFO does not run a single pan-India inbound helpline that connects you to a live agent for all services. For name/date-of-birth corrections, KYC issues, claim delays, or member transfer problems, you should contact the regional EPFO office that services your establishment code. Each regional office publishes its own customer care numbers and, in many cities, a dedicated WhatsApp helpline.

Find your regional office contact details from EPFO’s official site: https://www.epfindia.gov.in (navigate to Contact Us/Office Directory). A commonly used direct link is: https://www.epfindia.gov.in/site_en/Contact_us.php. Search by state/city to get the office phone numbers, email (if provided), and working hours. Keep your UAN and employer’s establishment ID handy before calling.

If your issue involves document submission or physical verification, ask the officer whether you can email scanned copies or use EPFiGMS (the grievance portal) instead of visiting. Many regional offices now resolve most cases digitally—this saves you time and gives you a written trail.

Online channels that resolve PF issues faster than calls

EPFiGMS (EPFO Grievance Management): https://epfigms.gov.in is the official portal to register complaints about claim delays, KYC rejections, name mismatches, EPS pension issues, multiple UANs, and more. Log in with your UAN, submit evidence, and track your ticket. You’ll get an acknowledgment immediately and a unique registration number. EPFO targets resolution within 15–30 days, with many cases closing sooner.

Unified Member Portal: https://unifiedportal-mem.epfindia.gov.in/memberinterface/ is where you activate UAN, seed Aadhaar/PAN/bank, file transfer requests, check passbook, and raise name/DOB correction requests. Many “customer care” cases disappear once KYC is correctly seeded and employer approvals are done here.

UMANG app: Install UMANG (https://web.umang.gov.in) and link your EPFO profile for balance, passbook, claim status, claim filing (where allowed), and grievance registration. For social support, EPFO’s verified handle @socialepfo on X (Twitter) responds during working hours; share only non-sensitive details in public and move to DM if asked.

What to keep ready before you contact EPFO (phone, portal, or office)

Having the right identifiers and documents cuts resolution time dramatically. It also helps the handling officer verify your member profile without repeated callbacks. Before calling a PF office customer care number or raising a grievance, prepare the following details and scans.

For corrections, try to attach documentary proof (Aadhaar, PAN, bank passbook, appointment/relieving letters) in PDF/JPEG under 2–5 MB per file on EPFiGMS. For claim-related queries, include the claim reference number and employer details so the office can check both employer attestation and EPFO processing stages.

• UAN (Universal Account Number) and registered mobile number
• Latest employer name and establishment ID (as on salary slip/EPFO passbook)
• Claim reference number (if filed) and date of filing
• KYC details: last 4 digits of Aadhaar and bank account, PAN (if seeded)
• Dates of joining and exit (as per employer records)
• Scans: Aadhaar/PAN, bank passbook/cheque, proof of name/DOB, relieving letter

Typical PF issues and the best channel to use

Use the channel that has authority to resolve your specific problem. Balance and passbook queries are best handled via automated numbers or the passbook portal, while name or DOB corrections need member/employer/EPFO triaging. Picking the right path avoids back-and-forth and reduces settlement time.

For long-pending claims (beyond 20 days, EPFO’s usual settlement target under its Citizen’s Charter), a grievance on EPFiGMS with evidence usually triggers faster action than repeated calls. If your employer has not approved KYC or exit date, include a note and supporting documents to guide the regional office.

• Balance/passbook/last contribution: Missed call 011-22901406, SMS 7738299899, or Passbook on UMANG/Member Portal
• Name/DOB/gender corrections: Unified Member Portal request + employer approval; escalate via EPFiGMS if stuck
• KYC seeding/rejection: Update on Member Portal; if employer approval pending, nudge employer; then EPFiGMS
• Claim status/delay: Check UMANG/Member Portal; if >20 days without movement, lodge EPFiGMS grievance with claim ref.
• Multiple UAN merge: Request “One Member – One EPF” on Member Portal; if unsuccessful, raise EPFiGMS with both UANs
• Inter-office transfer issues: Initiate transfer on Member Portal; if pending at old/new office, attach proof in EPFiGMS
• EPS (pension) queries/PPO: Use EPFiGMS; mention PPO number; for Life Certificate issues, use Jeevan Pramaan via UMANG
• Deceased member claim: File through employer; parallel EPFiGMS ticket with death certificate and nominee proof

Service hours, languages, and costs

Regional EPFO office counters typically operate Monday–Friday, 9:30 AM to 5:30 PM IST (excluding central government holidays). Phone lines at regional offices follow the same hours. Response times can vary during month-ends and major compliance deadlines.

The missed call balance service to 011-22901406 is free from most Indian operators. The EPFO SMS service to 7738299899 is billed at your normal outgoing SMS rate. All portal-based services (Member Portal, EPFiGMS, UMANG) are free; you’ll only incur your internet/data charges. Automated SMS replies support multiple Indian languages using the codes listed earlier.

For in-person visits, there are no EPFO fees for member services. Avoid intermediaries/agents. Never share OTPs, full Aadhaar numbers, or bank CVV. EPFO staff will not ask for payment to “speed up” a claim.

Addresses and official websites you can trust

EPFO Head Office: Bhavishya Nidhi Bhawan, 14, Bhikaji Cama Place, New Delhi – 110066. Use this address for reference; most member services are handled by your regional office, not the head office. Always verify the regional office address and desk numbers on the official EPFO site before visiting.

Official websites and apps: EPFO homepage https://www.epfindia.gov.in; Member Portal https://unifiedportal-mem.epfindia.gov.in/memberinterface/; Employer Portal https://unifiedportal-emp.epfindia.gov.in/epfo/; Grievances https://epfigms.gov.in; UMANG https://web.umang.gov.in. Social: @socialepfo on X (Twitter). Do not enter UAN/Aadhaar on third-party sites.

If you cannot find a regional PF office customer care number, open a grievance on EPFiGMS and request a callback from the correct office. Include your preferred contact time window and keep your phone available during working hours for quicker closure.

What is the help of 1800118005?

You may contact our helpdesk at toll free no. 1800118005 from 09:15 AM to 05:45 PM on all seven days for any query relating to UAN / KYC Services. [The heldesk will not be operational on Gazetted Holidays.

What is the customer care number of PF India?

Please send your queries to following e-mail id: If your are an employee: [email protected]. If your are an employer: [email protected]. You may also make a call at our toll-free number: 14470.

Who is the highest authority in PF office?

Neelam Shami Rao is the Central Provident Fund Commissioner in Employees’ Provident Fund Organization (EPFO), Ministry of Labour & Employment Govt. of India which is the largest Social Security Organization of India since 7th December 2021.

How do I report to PF?

Categories of death to be reported

1. Suspicious deaths.
2. Drug-related deaths (including deaths due to adverse drug reactions reportable under the Medicines and Healthcare Products Regulatory Agency Yellow Card Scheme)
3. Deaths in legal custody.
4. Accidental deaths (including those resulting from falls)