Pepsi Customer Care Numbers: Direct, Reliable Ways to Reach PepsiCo

When you need help with a Pepsi product—whether it’s a quality concern, a packaging issue, or a question about ingredients—the fastest resolution usually comes from contacting Pepsi’s official consumer care channels with the right details at hand. Below you’ll find the primary phone numbers, addresses, and web links that consumers and businesses commonly use to reach PepsiCo and its licensed partners, plus practical guidance on what information to provide so your case is handled efficiently.

This guide focuses on verifiable, direct contact routes. It also explains how Pepsi’s bottling and distribution network works in different countries, so you know whether to call PepsiCo’s central team or a local partner (for example, Britvic in Great Britain).

Official Pepsi Customer Care (United States and Corporate)

For product issues and general consumer questions in the United States, the dedicated hotline for Pepsi-Cola Consumer Relations is 1-800-433-2652. This toll-free number is the most direct way to report a can or bottle defect, a taste or carbonation problem, or packaging and labeling questions. Calls are handled during normal U.S. business hours; if lines are busy, using the web form typically results in a response within 1–3 business days.

For corporate inquiries (media, investor relations, or escalations beyond a standard product case), contact PepsiCo’s headquarters switchboard. While the switchboard is not a consumer help desk, it can route calls to the appropriate department when necessary. Always start with the consumer relations line or web form for the fastest product-level resolutions.

• Pepsi-Cola Consumer Relations (U.S. and Canada, toll-free): 1-800-433-2652
• Pepsi brand contact web form: https://contact.pepsico.com/pepsi
• PepsiCo Corporate Headquarters: +1-914-253-2000
• HQ address: 700 Anderson Hill Road, Purchase, NY 10577, USA
• Corporate site and brand directory: https://www.pepsico.com (see “Contact” and “Worldwide”)

Region-Specific Contacts and Licensed Bottlers

Pepsi beverages are produced and distributed through a mix of PepsiCo-owned operations and licensed bottlers. In the United States and Canada, PepsiCo Beverages North America covers most markets; in Great Britain and Ireland, Britvic plc manufactures and distributes Pepsi under license. If your issue involves delivery, vending, or fountain service at a venue, you may be routed to the local bottler or equipment service team. Your bottle or can typically lists a plant code and sometimes a local contact, often near the “Best Before” date or the UPC.

If you are outside the U.S., your quickest path is to use the regional contact pages. For Canada, start at pepsico.ca and follow “Contact Us” for beverages. For India, visit pepsicoindia.co.in and use the consumer care/contact section. For the Middle East, Latin America, APAC, or EU markets, go to pepsico.com and select “Worldwide” to find your country’s official site and consumer care links. This ensures you reach a team that can act in your time zone and in the correct regulatory framework.

United Kingdom and Ireland (Britvic partnership)

In Great Britain, Pepsi-branded soft drinks are produced and distributed by Britvic plc under license from PepsiCo. For questions about Pepsi products purchased in GB—such as taste, carbonation, packaging defects, or availability—contact Britvic’s consumer team. Britvic’s public careline for GB is 0800 032 1767 (toll-free from most UK landlines and mobiles). For Ireland, use the contact options listed on britvic.com to ensure you reach the ROI support channel.

Key links for GB/IE consumers:
– Britvic (corporate): https://www.britvic.com
– Pepsi UK brand pages and product info often redirect via Britvic-managed sites. If in doubt, call the Britvic careline or use the “Contact” page on britvic.com with full product details (see the “What information to have ready” section below).

When to Call vs. Use the Web Form

Call the hotline if you have a time-sensitive concern, such as a potential safety issue (foreign object in packaging, severe off-odors, or swelling cans), an allergic reaction question, or a delivery/service outage for a business account. Agents can open a case while you’re on the line and provide immediate next steps, including product pickup for quality analysis when warranted.

The web form at https://contact.pepsico.com/pepsi is best when you can supply photos and detailed codes, or if you’re contacting outside phone hours. Web submissions create a written record and allow you to attach images of caps, can bottoms, multipack lot codes, receipts, and affected product counts. Typical response times are 1–3 business days for standard cases and faster for potential safety concerns.

• Have the product’s “Best Before” date, time code, and plant/line code (printed on the cap, can bottom, or neck).
• Provide the UPC (12 digits in the U.S.), package size (e.g., 355 mL can, 20 fl oz bottle, 2 L bottle), and flavor/variant.
• Share where and when you purchased (store name, city/state, exact date; receipt photo if available).
• Describe the issue precisely (e.g., “flat on opening,” “leaking cap,” “can dented from carton,” “foreign particle noted”). Photos help.
• List quantity affected and whether you have unopened samples available for pickup/testing.

What Customer Care Typically Asks For (and Why)

Agents will ask for the product’s date and line codes because quality teams use them to trace a specific production run. On cans, look for codes stamped on the bottom—often a Best By date (MM/DD/YY in the U.S. or DD/MM/YY in other regions) plus time and line information. On PET bottles, codes are commonly on the cap or shoulder. A typical U.S. can code example might read “BEST BY 12/04/25 10:32 L2,” indicating the best-by date, time, and line 2 at a particular plant.

You’ll also be asked for the UPC (usually 12 digits in the U.S.; e.g., 012000XXXXXX), package size, and the exact flavor. If you report taste or carbonation variances, agents may request how the product was stored (room temperature vs. refrigerated) and the opening method. For packaging concerns, clear photos of the defect and the entire package help determine whether you’ll receive coupons, product replacement, or a pickup for lab analysis. Most straightforward cases are resolved within 2–5 business days; pickups or lab work can take longer.

Refunds, Escalations, and Safety

For simple refund requests tied to retail purchases, most resolutions are handled via replacement coupons or credits; some retailers may process refunds directly under their store policy when presented with a receipt. If you feel your case needs escalation (for example, repeated issues with the same lot, or a delivery/service problem at a business venue), reference your existing case number when calling 1-800-433-2652 or include it in the web form so the team can route you to a supervisor or field quality specialist.

If you believe there’s a potential safety risk, contact Pepsi immediately and also consider notifying your local food safety authority. In the United States, you can reach the U.S. FDA at 1-888-INFO-FDA (1-888-463-6332) for consumer complaints. In Canada, food safety concerns can be reported to the Canadian Food Inspection Agency (CFIA) via inspection.canada.ca; in the UK, consult the Food Standards Agency via food.gov.uk. Keep the product, packaging, and any foreign material for investigation, and avoid consuming additional units from the same lot until you receive guidance.

Business Accounts, Vending, and Fountain Service

For restaurants, offices, and venues with Pepsi vending or fountain equipment, the fastest path is through your assigned route or service number on your delivery invoice or equipment decal. If you don’t have that handy, call 1-800-433-2652 and request a transfer to the local service team for your ZIP code. Provide your customer/account number, equipment ID (often on a sticker or plate), and a brief fault description (e.g., “C02 low,” “no syrup flow on valve 3,” “cooler not holding temperature”).

Service response windows vary by location and service-level agreement; same-day support is common for outages affecting sales-critical equipment during business hours. If you operate multiple locations, ask consumer relations or your route manager about consolidated contacts and preventive maintenance scheduling to minimize downtime.

Social and Alternative Contact Paths

For non-urgent questions, Pepsi’s social channels can assist or route you to the correct team. On X (Twitter), consumer inquiries are often acknowledged by @Pepsi or @PepsiCo, and on Facebook/Instagram by the official brand pages. Do not share sensitive personal data or full payment details over social platforms; switch to phone or the official web form for case-specific follow-up.

For comprehensive brand and regional links (including nutrition/ingredients and promotional questions), start at https://www.pepsico.com and use the “Contact” or “Worldwide” navigation to reach your country’s Pepsi/PepsiCo site. For Great Britain and Ireland beverage questions, Britvic’s careline (GB: 0800 032 1767) and site (https://www.britvic.com) are the authoritative sources for locally produced Pepsi products.

How does PepsiCo communicate with customers?

Traditionally PepsiCo had relied on broadcast channels to get mass communication out, but today, things are digital, instantaneous, and interconnected.

What is the phone number for Pepsi service?

866.997.3774
What’s the phone number for service? You can call Pepsi Equipment Service at 866.997. 3774! We have live Customer Service Processionals available 24hs a day, 7 days a week to answer our phones. …

What is the phone number for PepsiCo partners?

1-800-963-2424
If you are interested in becoming a PepsiCo Customer, please contact us or Call 1-855-PEPSI-4U. If you don’t remember your account number, please contact us or Call 1-800-963-2424. Required Data (Sales Method) is not available, Please Call 1-800-963-2424 to connect with our customer care representative.

What is the phone number for PepsiCo shareholder services?

Access Number + 800-632-2014. In the U.S., access numbers are available by calling 800-331-1140.