Pearson VUE customer care number: how to reach the right support

Pearson VUE is the world’s largest computer-based testing provider, delivering millions of certification and licensure exams each year through 5,600+ Pearson VUE Authorized Test Centers in 180+ countries. Because Pearson VUE administers exams for hundreds of organizations (from IT vendors to nursing boards and government agencies), there is no single, universal “customer care number” that works for every exam or location.

Instead, Pearson VUE routes support through program- and region-specific teams. The fastest way to find the correct phone number for your exam is to use Pearson VUE’s official contact directory: https://home.pearsonvue.com/contact. Select your test program (for example, “CompTIA,” “AWS,” “Cisco,” “NCLEX,” “GMAT,” etc.) and then choose your country or territory. The page will display the correct phone number, support hours, and—where available—chat and email options maintained by Pearson VUE for that specific program and region.

Why there isn’t a single Pearson VUE customer care number

Each exam sponsor sets different policies for identification, scheduling windows, retakes, accommodations, and fees. Because of these differences, Pearson VUE’s contact centers are organized by program so that agents have access to the correct systems and policies when handling your case. Calling a generic corporate line will not help with exam-specific issues such as rescheduling, ID mismatches, voucher problems, or results delivery.

Program-based routing also supports compliance. Many licensure exams (healthcare, finance, government) require regional handling to meet regulatory requirements (for example, data residency or local privacy law). When you use the official contact directory, you are connected to agents trained and authorized for your specific exam in your jurisdiction, minimizing delays and policy conflicts.

The fastest ways to get help (phone, chat, and self-service)

The official starting point for all Pearson VUE test-taker support is the contact portal at https://home.pearsonvue.com/contact. After you choose your exam program and country, you will see the phone number to call, local support hours, and whether live chat is available. Many popular programs offer chat during business hours, which can be faster than waiting on hold—especially for simple scheduling questions.

You can also resolve many issues without calling by signing in to your test-taker account at https://home.pearsonvue.com/sign-in. From there, you can view appointments, reschedule within policy windows, update contact details, and download receipts. For accommodations, start at https://home.pearsonvue.com/Test-taker/Accommodations and follow your program’s instructions; most sponsors require pre-approval before Pearson VUE can schedule an accommodations-based appointment.

• Official contact directory (program- and country-specific numbers, hours, chat): https://home.pearsonvue.com/contact
• Test-taker sign-in (self-service scheduling, receipts, profile updates): https://home.pearsonvue.com/sign-in
• Accommodations overview: https://home.pearsonvue.com/Test-taker/Accommodations
• Pearson VUE global website: https://home.pearsonvue.com
• Example (program-specific): NCLEX Candidate Services for the U.S. and Canada is 866-496-2539. Always confirm the current number and hours via the contact directory above, as details can change.
• Pearson VUE headquarters (not for exam scheduling): 5601 Green Valley Drive, Bloomington, MN 55437, USA

What to have ready before you call

Having the right details at hand will speed up verification and resolution. Agents must validate your identity and locate your record before discussing appointments or personal data. If you created your Pearson VUE web account, the information you provide on the call must exactly match what you entered online.

If you are calling on behalf of someone else (for example, a parent or training coordinator), be aware that Pearson VUE generally cannot disclose candidate information without the candidate present due to privacy requirements. In many cases, the candidate will need to be on the line or give explicit consent according to the program’s policy.

• Your exam program name (e.g., “CompTIA,” “Cisco,” “NCLEX,” “AWS,” “Microsoft”).
• Your Pearson VUE Candidate ID (if available) and the email used on your Pearson VUE account.
• Appointment confirmation or registration ID, test center name or ID, and the scheduled date/time (including time zone).
• Your full legal name exactly as it appears on your government-issued ID, and your date of birth (for verification).
• Voucher or promo code details (if used), including where it was purchased and expiration date.
• Approved accommodations case number or documentation reference (if applicable).
• Incident/case number provided by a test center or by support in any prior contact (if you are following up).

Fees, rescheduling, and policies you can often handle without calling

Most programs allow you to reschedule online through your Pearson VUE account up to a deadline specified by your exam sponsor. Common windows are 24 to 48 hours before the appointment, but some sponsors have longer requirements. If you miss the deadline or do not show up, you may forfeit your fee; this is a sponsor policy, not a Pearson VUE decision, so always check the policy shown during booking and on your program’s page.

Exam prices, vouchers, and tax invoices are set or authorized by the exam sponsor. Pearson VUE displays the price during checkout in your local currency where supported. If you need a receipt for reimbursement, you can usually download it from your account soon after scheduling. For voucher issues (for example, a code that will not apply), have the code and seller information ready; some sponsors only accept vouchers purchased from authorized resellers.

Escalations and test-day incidents

If you experience a technical interruption or other issue during your exam, ask the test center staff to file an incident report immediately. You should receive an incident or case number; keep this for your records. When you contact Pearson VUE support later, provide that number so the agent can review proctor notes and system logs tied to your session.

For policy disputes (for example, ID mismatch or rules enforcement), Pearson VUE must follow the sponsor’s policies and may need to confer with the sponsor. Response times vary by program and complexity. Do not email sensitive personal data or copies of IDs unless you are instructed to upload them through a secure channel specified by Pearson VUE or your exam sponsor. Pearson VUE will never ask for your password.

Avoid common pitfalls and get faster resolutions

Make sure your Pearson VUE account name exactly matches your government ID—same order, spelling, and any middle names or initials. Even small differences can block check-in at the test center. If you need to correct your name, contact support well before your test date; some programs require documentation and several business days to update records.

Call volumes are typically highest on Monday mornings and on the day before major exam windows. If your issue is not urgent, midweek and mid-afternoon (local time) can mean shorter waits. If you are calling internationally, use the region-specific number from the contact portal; VoIP services can reduce costs, but verify that your service can dial toll-free or regional numbers correctly.