Pearson customer care number: how to reach the right team quickly

Because Pearson supports many different products and regions—Pearson VUE test delivery, PTE English tests, Higher Education platforms like MyLab and Mastering, UK qualifications (Edexcel, BTEC), and more—there is no single, universal “Pearson customer care number.” Phone lines are published per product and country, and they change when hours or vendor arrangements change. The most reliable way to get a working number is to use Pearson’s official contact directories for your product and location.

Below you’ll find the fastest paths to the correct phone number, the official directories where Pearson posts numbers and hours, and practical calling tips (what to have ready, best times to call, and how to escalate). Use the official links provided; they are kept current even when seasonal hours or toll-free routing changes occur.

Why there isn’t a single Pearson number

Pearson operates in more than 70 countries and supports distinct lines of business with different customer databases, security rules, and service hours. For example, Pearson VUE candidate services are organized by exam program and region, while MyLab/Revel/eText support for students and instructors routes through a different CRM. Using the wrong line can slow verification or prevent agents from accessing your case.

Additionally, several Pearson services (notably PTE and some exam programs) staff multilingual call queues and publish local or toll-free numbers that comply with each country’s telecom regulations. That’s why Pearson directs you to region- and product-specific pages where the current phone number, hours, and language options are posted.

The fastest way to obtain a current Pearson customer care phone number

Step 1: Identify your product and role. Examples: “Pearson VUE – CompTIA exam candidate (U.S.)”, “PTE Academic test taker (India)”, “Higher Ed student – MyLab Math (Canada)”, or “School exams – Edexcel (UK)”. Having this clarity saves time and ensures you’re shown the correct number.

Step 2: Go to the official Pearson contact directory for that product (links below). Select your country/region and, if prompted, your exam program or platform. The page will display the current phone number(s), business hours, expected languages, and alternative contact channels (chat, webform). If a number is not shown, the product likely uses chat or webform as the primary support channel, with phone escalation from within the case.

Official Pearson directories where phone numbers are published

Use these official URLs to retrieve the correct, current customer care number for your product and location. Bookmark the page relevant to you—numbers and hours may change during peak seasons (typically August–October and January–March).

• Pearson VUE (test delivery/certification exams): home.pearsonvue.com/Contact — Choose your exam program and country to see phone numbers and hours.
• PTE (Pearson Test of English): support.pearsonpte.com — Select “Contact us,” then your region for phone/chat options for bookings, ID issues, and results.
• Higher Education (MyLab, Mastering, Revel, eText): support.pearson.com/getsupport/s/ — Sign in or select Student/Instructor, then region; phone options appear after triage if available.
• UK Qualifications (Edexcel, BTEC, schools and colleges): qualifications.pearson.com/en/support/contact-us.html — Phone numbers and hours by qualification and customer type (centres, learners, parents).
• International Schools and general UK support: support.pearson.com/uk/s/ — Browse “Contact us” for school-specific lines and case creation.
• Accessibility/Disability support: pearson.com/accessibility.html — Accessibility contacts and forms; some regions offer dedicated phone assistance.

If you cannot see a number on the relevant page, open a case via the provided form or chat. Many teams will supply a callback number and a case ID once your identity and product are verified.

Region-specific calling tips

United States/Canada: Most Pearson phone queues operate Monday–Friday during business hours local to the queue (often 8:00–17:00). Toll-free and local numbers vary by product; confirm on the directory page. Off-peak windows (Tuesday–Thursday, 9:00–11:00 local time) typically have shorter waits than Monday mornings or lunch hours.

UK & Ireland, EMEA, and APAC: Hours are posted in local time zones and may shift during holidays. Some lines publish 0330/0345 (UK) or country-specific geographic numbers rather than toll-free. For APAC, multilingual support is common but may be limited to core hours; chat can be faster outside those windows.

If you are a Pearson VUE test taker seeking a phone number

Go to home.pearsonvue.com/Contact, choose your exam program (for example, Cisco, CompTIA, AWS, NCLEX) and then your country. Pearson VUE publishes the phone number(s) and hours specific to that program and location, since identity verification and rescheduling policies differ by sponsor. Calling a general Pearson number will not allow agents to access your exam record.

Have your exam program name, candidate ID, exam appointment date/time, and the email address used for registration ready. For urgent issues (closed test center, severe weather, or same-day ID problems), use the program-specific number shown; hold times are typically shorter early in the day. Many programs allow free reschedules if you call before the cutoff window posted on your candidate portal.

PTE (Pearson Test of English) support by phone

Visit support.pearsonpte.com and select “Contact us.” Choose your country/region to see phone and chat options for registration, payments, name or DOB corrections, and results. PTE contact options vary by region; some countries emphasize chat with callback rather than a direct number on the page.

Have your PTE ID (from your confirmation email), passport/ID details, test date, and the email used to book your test. For score report name corrections or test-day incidents, contact support within 24–48 hours for the fastest resolution.

What to have ready before you call

Being prepared shortens average handle time and reduces repeat calls. Expect identity verification questions to comply with exam security and data privacy requirements.

• Account info: Full name exactly as on your ID, email used to register, and (if applicable) candidate ID, order number, or institution code.
• Device/technical details (for online platforms): OS version, browser/version, error codes, timestamp of the issue, screenshots, and course/instructor details.
• Exam/test details (for VUE/PTE): Program name, appointment date/time, test center or online-proctored details, voucher or payment receipt, and any incident numbers.
• Billing/refund: Last 4 digits of the card used, transaction date/time, amount, and the exact charge descriptor as shown on your statement. Refunds commonly post in 5–10 business days after approval.
• Accessibility: Documentation of approved accommodations and your authorization letter; some changes require 24–72 hours to take effect.

If you already opened a case online or via chat, write down the case ID and provide it at the start of the call. Agents can pull your record faster with a case ID than by searching your email alone.

Escalation and response-time expectations

Web cases for platform access, grade sync, or content issues are typically answered within 1–2 business days outside of peak season. During back-to-school peaks (August–October, January–March), allow additional time. If your exam is within 48 hours or you are blocked from access required for coursework, call rather than wait for email.

Ask the agent to document the call and give you a case or incident number before you hang up. For urgent testing disruptions (site closures, power/network failures), Pearson VUE and many exam sponsors prioritize same-day rescheduling; document everything, including timestamps and any error codes from the check-in process.

Security and fraud-safety when searching for numbers

Always confirm phone numbers on the official Pearson pages listed above. Avoid third-party directories and paid “support” sites; these can be outdated or fraudulent. Pearson will never ask for your password over the phone, and agents only need the last 4 digits of a payment card for verification.

If a number you find online doesn’t appear on the official product page, assume it’s unsafe. Instead, start a case from the official site and request a callback. When in doubt, navigate from the product’s home page (for example, pearson.com, pearsonvue.com, or pearsonpte.com) to “Contact” to ensure you’re on an official domain.

How do I contact Pearson customer service?

Customer Support: +1 (800) 627-7271

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What is the 800 number for Pearson testing?

Contact Us

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Phone:	(800) 989-8532 Mon– to Fri: 8:00 a.m.– to 8:00 p.m. eastern time Sat: 8:00 a.m.– to 5:00 p.m. eastern time Excluding local holidays

How do I contact Pearson assessments?

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For Order/Tech Support/Non-US Support questions related to existing orders/invoices and account/platform support, please contact our Customer Support team at +1 (800) 627-7271 or use our Customer Support Web form.

How do I talk to a person at Pearson Vue?

1. By Chat: Visit Pearson VUE’s OnVUE Help Page and click the “Let’s Chat!” icon for live chat support.
2. By Phone: Call Pearson VUE customer service at: 877-551-7587 (toll-free)
3. By Email: Fill out the email form and provide as much detail as possible about your issue.