Party City Customer Care Number: How to Reach the Right Support Fast

Where to find the official, current Party City customer care number

Party City publishes its most up-to-date customer care phone number and service hours on the Contact Us page linked from the footer of partycity.com (United States) and partycity.ca (Canada). Because hours and routing can change seasonally—especially from late August through Halloween—always pull the number from the official site in real time rather than relying on third-party directories. On desktop, scroll to the bottom of the homepage and select “Help” or “Customer Service,” then choose “Contact Us.” On mobile, open the main menu (≡), tap “Help,” and then “Contact Us.”

In the same area, you’ll typically find live chat, email/webform options, and current wait-time indicators when available. If you need a store’s direct line instead of the national customer care number, use the Store Locator link in the header or footer, enter your city or ZIP/postal code, and open the specific store page; each store profile lists its phone number, street address, hours, and services (e.g., balloon pickup, curbside, delivery).

Important: Only use phone numbers listed on official Party City domains (partycity.com or partycity.ca). Avoid numbers posted on aggregator sites or social media comments. If you’re ever unsure, call the store directly via the Store Locator and ask them to confirm the current national customer care number and hours.

When to call vs. use chat or email

Call customer care when timing is critical or when identity verification is required. Examples include modifying or canceling a recently placed order (many orders move to fulfillment within 30–60 minutes), resolving a payment authorization hold, addressing balloon order issues for same‑day or next‑day events, or reporting safety concerns (e.g., product defect or recall questions). Phone support can also help when a promotion code failed at checkout and you need the discount applied promptly before the offer expires.

For non-urgent matters—such as requesting a copy of a receipt, asking about general return eligibility, or checking product details—use the webform or chat found via the Help/Contact pages. Chat is efficient for quick how‑to questions, while the webform is best when you have attachments (photos of an item, a receipt barcode, or shipment packaging). Typical response times for webform/email run 1–2 business days outside peak season; during the Halloween rush, plan for longer queues and consider calling if your event date is within 48–72 hours.

What to have ready before you dial

Calling with the right details dramatically shortens handle time and helps the agent resolve your case in one pass. Gather your order confirmation email, which includes the Order ID, the email address used at checkout, and your billing ZIP/postal code. If your question involves a specific item, note the product name and SKU as shown on the product page or your receipt. For refunds or billing checks, keep the last four digits of the payment card handy (never provide the full card number).

If you purchased in store, your printed or digital receipt contains the store number, transaction date/time, and register/transaction IDs. For balloon orders or store pickup, jot down the pickup date and time window, the pickup person’s name, and the exact store location. For returns, confirm the item condition (new/unopened vs. opened), whether original packaging and tags are intact, and the date of purchase to verify eligibility.

• Order details: Order ID, order date, email used at checkout, billing ZIP/postal code, last 4 digits of payment card
• Product specifics: Item name, SKU, quantity, color/size, and any promo codes used
• Store purchase info: Receipt image or transaction number, store address/number, purchase date/time
• Balloon/pickup data: Event date/time, pickup location, pickup name, helium size or bouquet specs
• Shipping info: Tracking number, carrier (UPS/USPS/FedEx), delivery address, any delivery notices

Store-level help vs. central customer care

Many time-sensitive issues are solved fastest by calling the store directly, particularly for balloon inflation status, same-day substitutions, or pickup timing. Store teams can verify on-hand inventory, confirm when a bouquet will be ready, and coordinate curbside options. If you placed a buy-online-pickup-in-store (BOPIS) order, the store listed in your confirmation email is the right first call for pickup changes within the next few hours.

For policy questions (return windows, exclusions), online order address changes, or shipping problems, call the national customer care number listed on the Contact Us page. National agents can view order history, issue return labels, adjust billing where appropriate, and escalate to warehouses or carriers. If you’re unsure which path to try first, start with the store when your event is within 24 hours; otherwise, call customer care so they can coordinate across stores, fulfillment, and carriers as needed.

Tips to get a faster resolution

Call during lighter traffic windows: mid‑morning (about 9:00–11:00 a.m. local time) Tuesday–Thursday generally sees the shortest waits. Avoid opening hour surges and late afternoons when queues spike. Expect extended wait times from mid‑September through October due to Halloween demand; plan ahead by contacting support 7–10 days before your event if you anticipate changes to orders or balloon plans.

Open the call with a 20–30 second summary: “I need to move my pickup from Store A to Store B for Order [ID], pickup tomorrow at 4 p.m.” Then confirm what outcome you want (refund, re-ship, time change). Ask the agent for a case/interaction ID and note the agent’s first name and the date/time of your call. If the issue spans multiple teams (store + warehouse), request an SMS or email confirmation of any promised actions so you have a paper trail for follow‑up.

Accessibility, language support, and security

Customers who are Deaf, Hard of Hearing, or have a speech disability can reach Party City via Telecommunications Relay Service by dialing 711 and asking the operator to connect to the customer care number posted on the Contact Us page. In the U.S., English and Spanish support are commonly available; in Canada, you can expect English nationwide and French support in Quebec and select markets. If you prefer written communication, use chat or the webform to avoid hold times and to keep a transcript.

For your security, never share your full credit card number, full CVV, or one‑time bank codes over email or chat. Legitimate agents only need the last four digits of your card and basic order verification data. If anyone requests payment or gift card codes to “unlock a refund,” disconnect and report the incident using the official Contact Us page. Always verify that the website shows the lock icon and the correct domains: partycity.com or partycity.ca.

Key links and how to verify you’re contacting the real Party City

Bookmark the official channels below so you can quickly find the correct customer care number and avoid spoofed listings. All links are publicly accessible from the main site menus or footers.

• United States site: https://www.partycity.com — tap “Help” then “Contact Us” for the current customer care number and hours
• Canada site: https://www.partycity.ca — tap “Help” then “Contact Us” for the current customer care number and hours
• Store Locator (US/CA): navigate via the “Stores” link on the header/footer; each store page lists its direct phone number and hours
• Order Status: access from the “Help” section; you’ll need your Order ID and email address
• Returns & Exchanges: review policy pages under “Help” before calling so you have the correct eligibility details

Bottom line

The fastest way to get Party City’s current customer care number—and the right team for your situation—is to use the Contact Us link in the footer of partycity.com or partycity.ca, then select phone, chat, or email based on urgency. Have your order ID, receipt, and item SKUs ready, call during mid‑morning on weekdays when possible, and confirm a case ID before you hang up. These steps consistently cut wait time and help you get reliable answers in one call.

Is it worth it to work at Party City?

Party City has an employee rating of 3.3 out of 5 stars, based on 3,320 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Did Party City fire all their employees?

The store we visited today in Olivet. Was still open. The store manager directed our questions to the company’s corporate.

Does Party City still have a customer service?

Phone: 1-833-380-5713.

Can you get a refund from Party City?

We gladly accept returns for orders placed on PartyCity.com within 30 days of purchase. Items must be in new condition, in original packaging.