Pandora Customer Care Phone Number: How to Reach the Right Team Quickly and Safely

Start Here: Do You Mean Pandora Jewelry or Pandora Music?

“Pandora” refers to two well-known brands with very different customer-care setups. Pandora Jewelry (the Danish jewelry company founded in 1982) handles product, warranty, and order issues by region, and typically offers phone-based support via its official country websites. By contrast, Pandora Music (the internet radio and streaming service launched in 2005 and acquired by SiriusXM in 2019) primarily supports listeners through online channels and does not publish a general customer-care phone number for account help.

If you’re looking for a phone number, first determine which Pandora you need. Jewelry issues—repairs, warranty, order tracking, returns, and store-specific questions—are handled by Pandora Jewelry at pandora.net (country sites like us.pandora.net or uk.pandora.net). Streaming issues—login, billing, subscription upgrades/downgrades for Pandora Plus or Pandora Premium—are handled by Pandora Music at pandora.com and help.pandora.com. Using the correct brand and website will save time and help you avoid scams.

Pandora Jewelry: How to Find the Correct Customer Care Phone Number

Pandora Jewelry publishes official customer-care phone numbers on each country’s “Contact Us” page. Because hours, languages, and phone details vary by region, the fastest, safest route is to open your country site and look up the phone number shown there. For the United States, start at https://us.pandora.net/en/customer-service/ and select “Contact Us.” For the United Kingdom, use https://uk.pandora.net/en/customer-service/ and then “Contact Us.” The same pattern applies in other markets across Europe, APAC, and the Americas.

Store-level phone support is also available. If you need to call a specific shop about sizing, local stock, or a repair drop-off, use the Store Locator on your country site (for example, “Stores” in the top navigation of us.pandora.net). Each store listing includes a verified phone number, address, and opening hours. This is the most reliable way to reach a store directly without risking incorrect numbers from third-party directories.

For formal correspondence, note the corporate details: Pandora A/S global headquarters is located at Havneholmen 17–19, DK-1561 Copenhagen V, Denmark. North American corporate offices for Pandora Jewelry LLC have been located at 250 W Pratt Street, Baltimore, MD 21201, USA. These addresses are for corporate mail and are not a shortcut to consumer phone support; for customer care, use your country’s Contact Us page or the store locator.

Pandora Jewelry Credit Card (U.S.)

If your question is about the Pandora Jewelry-branded credit card issued in the United States, customer care is handled by the card issuer (Comenity). For security, call the number printed on the back of your card or sign in to the issuer’s Account Center at https://c.comenity.net/pandora/. This ensures you reach the correct department for payments, fraud alerts, and account management.

Important: Pandora Jewelry customer care and the credit card issuer are separate. Calling jewelry support about a card issue will usually result in a referral to the number on your card. To save time, contact the card issuer directly for anything involving billing statements, interest rates, or card status.

Pandora Music (Pandora Radio): Why There’s No General Phone Number—and What to Use Instead

Pandora Music does not maintain a public, general-purpose customer-care phone number for listener accounts. This is by design: the company funnels support through authenticated online channels to protect account privacy and streamline fixes tied to your device, subscription, and billing platform (e.g., Apple, Google Play, or direct billing). If you find a phone number online claiming to be “Pandora Radio support,” treat it as suspicious—many such listings are unverified or fraudulent.

For legitimate help, use the Help Center at https://help.pandora.com/. After signing in, click “Contact Us” to open a support request, or search the knowledge base for solutions covering login issues, subscription changes (Pandora Plus, Pandora Premium), payments, family plans, and device troubleshooting (car integrations, smart speakers, TVs). There is also a community forum where staff and experienced users respond to common problems, often within one business day depending on volume.

Corporate details for Pandora Music (Pandora Media, LLC) are public for mail and legal notices: 2100 Franklin Street, Oakland, CA 94612, USA. The streaming service became part of Sirius XM Holdings Inc. in February 2019 in a stock transaction valued at approximately $3.5 billion. These facts can help you verify you’re dealing with the real Pandora when searching for support information.

Quick Reference: Official Links and Safe Ways to Locate a Phone Number

• Pandora Jewelry (global portal): https://www.pandora.net/ — choose your country, then Customer Service → Contact Us for the official phone number and hours in your region.
• Pandora Jewelry (United States): https://us.pandora.net/en/customer-service/ — use Contact Us for phone details; Store Locator for verified store phone numbers and hours.
• Pandora Jewelry Credit Card (U.S., Comenity): https://c.comenity.net/pandora/ — sign in or call the number on the back of your card.
• Pandora Music Help Center: https://help.pandora.com/ — sign in, then Contact Us to file a ticket; no general public phone number is provided for listener support.
• Advertising/Business with Pandora Music: start at https://www.pandora.com/ads to reach the official sales/contact forms (business channels only).

What to Have Ready Before You Call Pandora Jewelry

• Order and product details: online order number, store receipt, approximate purchase date, product SKU or collection name, and ring/bracelet size if applicable.
• Proof and photos: clear images of defects or damage for warranty questions; unboxing photos for shipping issues; and the original packaging status if discussing returns.
• Identity and contact info: the email and phone number used at purchase, shipping address, and last four digits of the payment method (never share full card numbers over unsolicited calls).
• Timing and policy basics: your country’s return/exchange window and warranty terms (listed on the Customer Service pages) so you can ask targeted questions about eligibility and next steps.

Security Tips and Red Flags

Be cautious of phone numbers found on unverified directories or social posts. Scammers often buy ads for “support” numbers. Before dialing, cross-check the number against the Contact Us page on your country’s official Pandora site (pandora.net for jewelry; help.pandora.com for music). Official consumer domains to trust include pandora.net, us.pandora.net, uk.pandora.net, pandora.com, and help.pandora.com. For billing tied to Apple or Google Play, manage payment details directly in your App Store or Google Play account.

Legitimate agents will not ask for your full credit card number, full Social Security number, or multi-factor authentication codes on an unsolicited call. If you receive a call claiming to be “Pandora” that you did not initiate, hang up and reach out through the official website. When in doubt, contact the correct brand via the links above and request a verified callback through the official channel.

How do I talk to a person at Pandora?

How can I reach out to Customer Care? You can reach out to our Customer Care via live chat Contact Support (pandora.net) or call us at 833-606-8811, Monday – Friday: 8:00 a.m. – 10:30 p.m. Saturday 9:00 a.m. – 7:30 p.m. Sunday 9:30 a.m. – 6:00 p.m. (EST).

How does Pandora communicate with customers?

You can reach out to our Customer Care via live chat on Contact Support, or call us on 0808 234 5431, Monday – Friday: 8:00 a.m. – 6:00 p.m. Saturday 9:00 a.m. – 5:00 p.m. (Except public holidays).

Can you talk to people on Pandora?

As u a friend a companion for our users. A effortless way for them to discover enjoying music and spoken content hey Pandora play my favorites. Now playing thumbrint radio.

Does Pandora have good customer service?

Pandora has an average rating of 2.7 from 2386 reviews. The rating indicates that most customers are generally dissatisfied.