PalmPay Customer Care Number: A Complete, Practical Guide (Nigeria)

PalmPay is a licensed mobile money operator and payments platform launched in Nigeria in 2019, offering wallet transfers, bank transfers (NIP), bill payments, airtime/data, POS services, and merchant solutions. When you need help with account access, failed transfers, POS disputes, or KYC verification, reaching the right customer care channel quickly can save time and reduce downtime.

This guide consolidates the official PalmPay customer care number and the most reliable support routes, plus practical tips on what to prepare before you contact support, realistic resolution timelines, and safety best practices. All details here focus on the Nigerian operation and reflect common service standards current through 2024–2025.

Official Customer Care Channels and Numbers

PalmPay’s primary self-service support is built into the app (Android/iOS). Live chat in the app is typically the fastest way to resolve wallet-specific issues because you’re already authenticated, and agents can securely view transaction logs. For customers without data access, phone support is available during business hours, and USSD offers quick self-service for basic actions.

Always use official channels. Do not engage anyone who contacts you first by phone or social media claiming to be support. PalmPay staff will never ask for your PIN, full card PAN, CVV, or OTP over the phone or chat.

• Customer care phone (Nigeria): 01 888 6888 (Lagos landline). From outside Nigeria: +234 1 888 6888. Standard network call charges apply.
• In‑app live chat: Open PalmPay app → Me → Help & Support → Chat with us. Available 24/7 for most issues.
• Support email: [email protected]. Use for detailed documentation, statements, or when attaching evidence (screenshots, receipts).
• USSD (self‑service): *652# on your PalmPay‑linked phone number for selected actions like balance checks and simple transfers.
• Official website: palmpay.com (Nigeria pages typically at palmpay.com/ng). Verify any updates to contact details on the site or in-app Help Center.
• Social media (updates/outages only; not for sharing sensitive data): X (Twitter) handle @PalmPayNG. Avoid DMs that ask for PINs or OTPs.

When to Call vs. Use In‑App Chat

Use the phone line (01 888 6888) if you have an urgent account lockout, SIM swap issues, or you cannot access mobile data. Phone support is typically staffed during Nigerian business hours (e.g., Monday to Friday, 8:00–17:00 WAT; hours can vary on public holidays). Expect verification questions (full name, registered phone, last successful transaction, partial BVN where applicable).

Use in‑app chat for transaction disputes, failed transfers, POS settlements, merchant onboarding questions, KYC/upgrade issues, and balance reconciliations. Chat queues are often shorter outside peak times (10:00–15:00 WAT). For privacy and speed, chat is preferred for issues tied to your specific account history because agents can securely reference your wallet and device fingerprints.

What to Prepare Before Contacting PalmPay

Having complete, precise information dramatically speeds up resolution. For bank transfer or POS issues, exact timestamps and reference IDs allow agents to trace transactions at NIBSS (for NIP) or acquirer/issuer logs (for card transactions). For account verification, ensure your identity documents match your PalmPay profile (name, date of birth) and that your BVN is accessible for cross‑check if your tier requires it.

For disputed transactions, gather any evidence: receipt images, screenshots of debit alerts, POS merchant slips, and the counterparty’s bank details. Keep your device available—the agent may ask you to confirm recent device activity or update to the latest app version.

• Transaction details: date/time (WAT), exact amount, channel (wallet, NIP bank transfer, card/POS), and reference/Session ID (RRN for POS).
• Counterparty info (for transfers): recipient bank name, account number, and account name as displayed.
• Account identifiers: the phone number registered to your PalmPay wallet and your display name as shown in the app.
• Evidence: screenshots of debit SMS/app notifications, POS slip images, and any error messages.
• Network/device context: whether you were on Wi‑Fi or mobile data, device model/OS version, and app version (Me → Settings → About).

Typical Issues and Realistic Resolution Timelines

Failed bank transfer (NIP) with debit but no credit: under CBN/NIBSS rules, most auto‑reversals happen within T+1 business day (often within minutes to a few hours). If funds are not reversed after 24 hours, contact PalmPay with the transaction reference. Escalations to the destination bank may extend total resolution to 1–5 business days depending on the receiving bank’s response time.

Card/POS disputes: if your card was debited on a failed POS transaction, first request a reversal via the merchant’s acquirer if available; many reversals clear within 24–72 hours. Where a formal chargeback is required (card scheme rules), timelines are longer: investigation can take 10–15 business days for domestic transactions and up to 45–60 days for complex interbank cases. Keep the POS slip and RRN (12‑digit reference) for tracing.

Fees, Safety, and Best Practices

Calling the 01 888 6888 line incurs your normal carrier’s local call rates; PalmPay does not charge a separate support fee. In‑app chat and email support are free, but they require data. Using USSD *652# may incur your network’s USSD session fee (these are typically small, e.g., a few naira per session; check with your mobile operator for current rates).

Security: PalmPay will never ask for your wallet PIN, card CVV, full card number, or one‑time passwords (OTP) on calls, chat, or email. Never share screenshots that expose full PAN/CVV or full OTPs. If you suspect social engineering, hang up and dial 01 888 6888 yourself, or open in‑app chat from the Help Center to confirm. Enable device security (biometrics or passcode), keep your app updated, and immediately freeze your card or limit transfers in‑app if you notice suspicious activity.

Addresses, Service Coverage, and How to Verify Updates

PalmPay primarily serves users across Nigeria, including major cities such as Lagos, Abuja, Port Harcourt, Kano, and Ibadan, through its app, agent network, and POS terminals. Walk‑in support locations and experience centers can change; the most reliable way to find current addresses and opening hours is via the in‑app Help Center (Me → Help & Support → Visit us) or the official website at palmpay.com/ng.

Because support locations, telephone hours, and escalation procedures may be updated periodically, always cross‑check the customer care number and any physical address from inside the PalmPay app or at palmpay.com before you visit or call. For urgent matters, prioritize the in‑app chat (24/7) and the official phone line 01 888 6888 during business hours.

Quick Recap

For immediate help in Nigeria, call 01 888 6888 or use the in‑app chat (24/7). Keep your transaction references, timestamps, and evidence handy to speed up resolution. Expect most failed NIP transfers to auto‑reverse within 24 hours; POS/card disputes may take 24–72 hours, with longer timelines if a chargeback is required. Always verify contact details in‑app or at palmpay.com, and never share OTPs or PINs with anyone.

How to get opay customer care number?

– Call us on 0700 888 8329 or 020 18888 329 (for POS Business queries). Our helpline is available 24/7. Alternatively, chat with us on WhatsApp at +2349165998936.

Can you get a refund from PalmPay?

We understand that mistakes happen, but here is how to ensure it doesn’t cost you money. Follow these simple steps for a refund if you mistakenly transferred to the wrong PalmPay account. 💜We will always ensure that your funds are safe and you get swift conflict resolution.

How to lodge a complaint on the PalmPay app in Nigeria?

. Thanks for contacting Palmpay, we apologize for any inconvenience experienced, please open the app, go to the transaction history and select this transaction, click on “report a dispute” and log this complaint so the appropriate team can assist with this.

How to get PalmPay customer care number in Nigeria?

PalmPay is a fast and reliable banking app trusted by 35M+ Nigerians. Transact for free and enjoy discounts & cashback. Customer Service – 02018886888.