OurTime Customer Care Phone Number: How to Reach Real Support in 2025

Quick answer: Does OurTime have a customer care phone number?

As of 2025, OurTime does not publish a general, inbound customer care phone number on its official site. The company routes most member support through its in‑app and web Help Center, where you can submit a request and, in some regions, request a callback after you verify account ownership. If you find a phone number for “OurTime support” on a third‑party site or forum, treat it as unverified—scam lines imitating dating brands are common.

OurTime is part of Match Group (the company behind Match, Tinder, and other dating products). Across Match Group’s consumer brands, the standard practice is secure, authenticated support via the Help Center rather than open phone lines. This reduces account‑takeover risks and allows the team to review logs and billing details tied to your profile before contacting you.

The fastest ways to get OurTime help (and a callback when available)

In the app: open OurTime, go to your profile or account icon, tap Settings, then Help or Help Center. Use Contact Us or Submit a request to describe the issue, attach screenshots, and verify your email. If your region supports callbacks for your issue type (commonly billing or access problems), the form will offer that option after you authenticate.

On the web: sign in at https://www.ourtime.com, scroll to the footer, and select Help/Help Center. Choose the topic (Account access, Billing & subscriptions, Safety & reporting, Profile and matches, Technical issues), then use the Contact Us flow. Include precise details—timestamps, device/OS, and the exact error wording—to shorten back‑and‑forth. Typical first responses arrive within one business day; complex billing verifications or safety reviews can take longer.

If you are fully locked out and cannot access the Help Center while signed in, start with password reset using your registered email, then return to Help. If the email account is inaccessible, use the Help Center’s “I can’t access my email” path so the team can validate ownership with alternative checks (recent charges, last login device, or profile metadata).

Billing help, cancellations, and who to call instead

Where you subscribed determines who can help by phone. If you purchased through Apple’s App Store on iPhone/iPad, Apple manages the billing. You can cancel or request a refund via Apple’s Manage Subscriptions page (support.apple.com/en-us/HT202039) and, if needed, by calling Apple Support in the U.S. at 1‑800‑MY‑APPLE (1‑800‑692‑7753). For Google Play purchases on Android, manage or cancel at support.google.com/googleplay/answer/7018481; Google provides chat/callback support from that page.

If you subscribed with a credit/debit card directly on OurTime’s website, manage the plan in your account under Settings → Subscription or Payments. You can cancel renewal there at any time; your premium features remain active through the paid period. If you believe you have an unauthorized charge and cannot reach OurTime promptly, contact your card issuer at the number on the back of your card to initiate a dispute. On statements, descriptors commonly include “OurTime,” “PeopleMedia,” or “Match Group,” depending on your payment route.

Pricing varies by region, duration, and promotions. In the U.S., it’s common to see a monthly plan and multi‑month plans billed upfront at a lower monthly equivalent. Taxes may apply, and App Store/Google Play prices can differ slightly from web. Always review the renewal date and price on the final confirmation screen before purchase; you can screenshot that page for your records.

Verify any phone number you see online (avoid scams)

Phone numbers purporting to be “OurTime customer care” frequently appear on search results and social posts, but many lead to third‑party “support” lines that attempt to harvest personal data or charge bogus fees. Because OurTime does not publish a general inbound number, the safest approach is to start in the signed‑in Help Center and request a callback from there if offered.

Use this checklist to vet any number you encounter before dialing, and stop immediately if anything feels off:

• Source: Does the number appear on an authenticated OurTime page you reached after signing in, or on a well‑known, verified corporate page? If not, assume it’s unverified.
• Domain match: Links should be on ourtime.com or from official app support surfaces. Avoid numbers posted on PDFs, image ads, or unfamiliar domains.
• Payment requests: Real support will not ask for wire transfers, gift cards, or remote‑access tools to “fix” your account.
• Pressure tactics: Scammers create urgency (“pay now or your account is gone”). OurTime won’t threaten immediate suspension to force payment over the phone.
• Data limits: Be cautious if asked for full card numbers, full SSN, or your full password. Legitimate agents use partial verifications and never need your password.

Information to have ready before you contact support

Preparing a concise record helps the team resolve your case in one pass. Start with your registered OurTime email, display name, approximate sign‑up date, device type and OS version, and your current app version (Settings → About in the app). For billing, note the last charge date, amount, and the payment method used (web card, Apple, or Google Play).

For security or safety reports, include profile URLs/usernames, message timestamps, and screenshots. For access issues, list any error messages verbatim and the steps you already tried (password reset, cache clear, reinstall). Attachments are reviewed faster when files are under standard sizes and clearly labeled (e.g., “screenshot_charge_2025‑08‑12.png”).

• Registered email address and a reachable phone number
• Order/subscription identifiers (from Apple/Google Play receipts or OurTime confirmation emails)
• Last 4 digits of the card used (for web purchases only—never send full numbers)
• Device/OS/app version and approximate time the issue occurred (with timezone)
• Screenshots of errors, receipts, or suspicious messages you are reporting

Company and policy context you should know

OurTime launched in 2011 as a 50+ focused dating service and operates under People Media, a Match Group company. Match Group is headquartered in the United States and oversees multiple dating brands with centralized risk, trust & safety, and billing operations. That structure is why most consumer contact starts in brand‑specific Help Centers with shared back‑office tooling rather than through general phone lines.

Refunds and cancellation rights differ by where and how you subscribed. App Store and Google Play purchases follow Apple/Google policies; web purchases follow OurTime’s Terms of Use and local consumer laws. Some regions provide cooling‑off periods or automatic‑renewal disclosures. Review the terms linked from the OurTime footer when you’re signed in, and keep your confirmation emails. For official service access, begin at https://www.ourtime.com, then open the Help Center from your account to contact support or request a callback when available.

Bottom line

There is no broadly published, official OurTime customer care phone number. Start in the signed‑in Help Center to authenticate, submit your case, and request a callback if your region and issue type support it. For app‑store purchases, contact Apple (1‑800‑692‑7753 in the U.S.) or use Google Play’s support workflow. Prepare specific details and documentation to accelerate resolution and avoid third‑party “support” numbers that ask for payment or sensitive data.