OPay Customer Care Number: Verified Contacts, Hours, and How to Get Fast Help

Need to reach OPay support quickly? Below are the official customer care phone numbers used in Nigeria, plus practical tips to get your issue resolved on the first try. This guide also explains the fastest in-app route, alternate channels if phone lines are busy, and how to escalate unresolved complaints through the proper regulator.

OPay operates 24/7 support for payments, transfers, card/ATM dispense errors, POS/agent issues, account security, and general banking queries. All details here are focused on OPay’s Nigeria operations and reflect commonly advertised details as of 2025. Always verify the number inside your OPay app before calling, in case of changes.

The Official OPay Customer Care Numbers (Nigeria)

OPay’s widely advertised phone lines for Nigeria are below. Save both, as network congestion can affect reachability. When dialing from outside Nigeria, add +234 and drop the leading zero where applicable.

• 0700 888 8328 (International format: +234 700 888 8328)
• 01 888 8328 (Lagos landline; International format: +234 1 888 8328)

Support is available 24/7, including weekends and public holidays. Calls are billed by your network at standard rates. As a rule of thumb, Nigerian mobile tariffs range roughly from ₦12 to ₦40 per minute depending on your plan, promos, and whether you’re calling a mobile (0700) or landline (01) number. If you’re on a tight budget, consider using the in-app chat first (details below) as it uses data rather than voice minutes.

Tip: If a number claiming to be OPay picks up and asks for your OTP, PIN, full card PAN, or BVN, hang up immediately. OPay support will never request sensitive authentication data over the phone. Verify you dialed the correct number from your app’s Help Center.

Best Way to Reach OPay From Inside the App

The in-app Help Center is the most reliable way to confirm the correct customer care number and to open a ticket that OPay can track. This also ensures you’re not using a spoofed number you found on social media or a search engine.

Inside the OPay app: open Profile or Me, tap Help Center or Support, then select Contact Us. You’ll see the current official phone line(s), live chat, and other options. For transaction issues, use the specific “Report a problem” entry under the affected transaction in History: it auto-fills the reference and creates a case with the right team.

In-app chat is typically the fastest for queue-heavy periods. You can attach screenshots, provide the NIP reference (RRN), and keep a written record. Expect first responses within minutes during peak hours and faster off-peak. Keep notifications on so you don’t miss agent replies.

Alternate Support Channels (When Phone Lines Are Busy)

If the customer care number is congested, use these official paths. Always confirm links from inside the app to avoid phishing. The official website domain is opayweb.com; ignore lookalikes that swap letters or add strange subdomains.

Website: https://www.opayweb.com/ng leads to product info and links to download the app. For self-help, the app’s Help Center hosts the most current articles on failed transfers, card dispense errors, chargebacks, and account restrictions. Social updates and outage notices are posted on OPay’s verified Nigerian handles (look for the verified badge): X (Twitter) @OPay_NG, Facebook OPay.NG, and Instagram @opay.ng.

USSD users can dial *955# on the registered OPay line for banking actions without data. While USSD is not a support channel, it’s a quick way to check balances or retry a transfer while you wait for an agent. For formal complaints and documentation, the in-app chat or a phone call is preferable.

What to Have Ready Before You Call

Having precise details at hand shortens resolution time. Many disputes are solved in one interaction when you provide complete identifiers and proof.

• Your OPay-registered phone number and full name as on the account
• Transaction details: date/time, amount, recipient name/bank, and NIP reference (RRN) or POS/ATM STAN if applicable
• Screenshots or receipts (app confirmation, debit SMS, POS slip, or ATM receipt)
• Issue description in one sentence (e.g., “Interbank transfer to GTBank debited, beneficiary not credited,” or “ATM dispense error: card was not dispensed cash but account was debited”)
• For card issues: last 4 digits of the card, terminal location, and whether it was OPay POS, another bank’s POS, or an ATM
• For account restrictions: any recent alerts, emails, or reasons shown in-app (e.g., compliance review), plus a valid ID if requested through verified channels

Never send your full card number, CVV, PIN, or OTP. If an agent needs to validate a transaction, they will rely on reference numbers and partial identifiers only. Share documents and images only via the in-app chat or verified email/links provided in-app.

Typical Timelines and What to Expect

For NIP interbank transfers where you were debited but the beneficiary wasn’t credited, reversals are commonly resolved within 24–72 hours, depending on the counterpart bank’s response. Many resolve the same day once an RRN is confirmed. Keep your case/ticket ID from OPay for follow-up.

Card and cash withdrawal dispense errors (ATM or POS) often take longer because the acquiring institution must reconcile settlement logs. Same-bank terminals can clear in about 3–5 business days; third-party terminals may take up to 7–14 business days. Submit the POS/ATM receipt or the STAN/sequence number to speed up investigation.

Chargeback requests for card payments typically follow network rules and can span multiple weeks if the merchant disputes. For account reviews (compliance/KYC), timelines vary based on documents provided. Respond promptly and only through the app’s secured upload channel.

Safety and Fraud-Prevention Tips When Contacting Support

Only use numbers, links, and email addresses surfaced inside your OPay app. Scammers frequently post lookalike numbers on search ads and comment sections. If someone messages you first claiming to be support, treat it as suspicious and initiate contact yourself through the app.

OPay will never ask for your full card PAN, CVV, card PIN, login password, BVN, or any OTP over the phone or chat. They will not request remote access to your phone. If you shared sensitive data by mistake, immediately change your password, lock your card in-app, and call the official customer care number to secure the account.

Bookmark the official domain: opayweb.com. Before clicking, carefully check spelling and the padlock/HTTPS indicator. When in doubt, go to the app and navigate to Help Center for the verified contact methods.

Escalation for Unresolved Complaints (Nigeria)

If your complaint is not resolved within the timeframe communicated by OPay—or within a reasonable window (often 14 calendar days for most transactional issues)—escalate. First, reply on the existing ticket in-app and request a status update, attaching any new evidence. Keep a clean paper trail of dates, ticket IDs, and responses.

For regulated issues involving payments and microfinance banking, you may escalate to the Central Bank of Nigeria (CBN) after giving OPay adequate time to resolve. CBN Contact Centre: 0700 2255 226 (0700-CALL-CBN). You can also use the Consumer Protection Department email (commonly listed as [email protected]). Include your OPay ticket ID, the transaction reference, amounts, dates, and a concise narrative of what you want remedied (e.g., reversal of ₦XX,XXX debited on DD/MM/YYYY).

Remember: most disputes are resolved faster directly with OPay once you provide the correct reference (RRN/STAN) and supporting proof. Start with the official OPay customer care numbers—0700 888 8328 and 01 888 8328—or the in-app Help Center, and escalate only if timelines lapse.

How can I talk to OPay customer service?

– Call us on 0700 888 8328 or 020 18888 328 (for App & Card queries). – Call us on 0700 888 8329 or 020 18888 329 (for POS Business queries). Our helpline is available 24/7. Alternatively, chat with us on WhatsApp at +2349165998936.

What is the customer base of OPay?

Launch Year: Stepping into the fintech scene in 2018, Opay was quick to establish its mark by introducing user-friendly payment solutions. User Growth: With a customer base exceeding 40 million users, Opay has fostered financial inclusion across Nigeria.

Can OPay receive money from abroad?

Transferring money to Opay in Nigeria is fast and secure. Rest easy, knowing your money will arrive through your preferred delivery method and popular currencies are supported.

How do I contact Epay customer service?

Contact EPAY Customer Support

1. Phone. 877 800 3729.
2. For Timeclock or Timekeeping Support. [email protected].
3. For All Other Inquiries. [email protected].