OCBC Customer Care: An Expert, Practical Guide to Getting Help Fast

What OCBC Customer Care Covers (and When to Use It)

OCBC’s customer care team handles account access issues, card matters (including lost/stolen and transaction disputes), digital banking support, remittances, loans and mortgages, wealth products, and general banking queries. For urgent security issues—such as suspected fraud or a lost card—call immediately rather than using email or forms.

Most common requests can be resolved faster via OCBC’s digital channels (app or online banking) or the automated phone system, with human-agent support available for complex cases. If you have upcoming payments, travel, or time-sensitive transfers, mention this at the start of the call to prioritize the right team and avoid cascading delays.

Official OCBC Contact Channels (Singapore)

Use only official channels to protect your accounts. OCBC never asks for your passwords or One-Time Passwords (OTPs) over the phone, chat, email, or SMS. Calls to 1800 numbers are toll-free within Singapore; overseas calls to +65 numbers incur standard international charges. Always verify the number against OCBC’s site if you’re unsure.

• 24/7 General Hotline (Singapore): 1800 363 3333. From overseas: +65 6363 3333. These numbers route to OCBC’s phone banking and customer care menu, including urgent card blocking and fraud reporting.
• Website and Help Centre: https://www.ocbc.com (Help & Support and contact options at https://www.ocbc.com/contact-us). Use secure online forms or log in to Internet Banking for authenticated messages.
• OCBC Digital (Mobile/Online Banking): Access card controls, transfers, e-statements, and secure messaging after login. Update contact details and travel notices directly in-app to reduce wait times.
• Main Office and Flagship Branch: OCBC Centre, 65 Chulia Street, Singapore 049513. Use the branch locator and appointment booking at https://www.ocbc.com/locator for current hours and to avoid queues.

Tip: Save the hotline in your phone under “OCBC” now. In a suspected fraud scenario, call the number on the back of your card or the numbers above—avoid searching links in SMS or email.

What to Prepare Before You Call or Chat

Having the right information at hand reduces verification time and helps the agent act quickly, especially if you’re dealing with time-critical transactions or potential fraud. Keep sensitive information private until you’re speaking with an authenticated OCBC channel.

• Identity details: Full name (as per bank records), NRIC/FIN or passport number, and registered mobile number. Ensure your phone can receive OTPs.
• Account specifics: Last 2–3 transaction amounts/dates, partial account or card number (first 6 and last 4), and the product type (e.g., 360 Account, credit card model).
• For disputes/fraud: Exact transaction time zone, amount, merchant name/location or website, device used, and when you noticed the issue. If applicable, screenshots of SMS/email/merchant chat and police report number.

Never share full card details, full PINs, or any OTP. OCBC agents will not ask for them. If anyone does, hang up and call the official hotline immediately.

In-Branch Support and Appointments

For complex documentation (e.g., mortgage drawdowns, wealth product instructions, or notarized requests), a branch visit can be faster. The flagship premises are at OCBC Centre, 65 Chulia Street, Singapore 049513. Bring photo ID, supporting documents, and your mobile phone for digital verification.

Use the branch locator at https://www.ocbc.com/locator to confirm the nearest branch, service availability, and peak-hour patterns. Many branches support appointment booking; booking typically cuts waiting time significantly during lunch and late afternoon peaks.

Digital Self-Service That Solves Most Issues

OCBC Digital (mobile and online banking) handles high-frequency tasks: card lock/unlock, changing card limits, freezing a card before travel, resetting digital access, downloading e-statements, account opening for eligible products, local/overseas transfers, and secured messaging. Transaction alerts can be configured for added security.

If your card is misplaced but you’re not sure it’s lost, use the card lock/freeze control in the app to block new transactions instantly; you can unlock it later if found. For travel, set up travel notices and consider temporary limit adjustments in the app to reduce false declines while maintaining risk controls.

Disputes, Chargebacks, and Complaints

For card disputes, report the transaction as soon as possible. Visa and Mastercard chargeback windows are time-bound; reporting within a few days maximizes your options. Provide the merchant’s name, exact amount, transaction date/time, and your communication attempts with the merchant. Keep all receipts and screenshots.

Most card scheme dispute investigations take weeks to resolve; complex cross-border cases can take 45–120 days depending on scheme rules and evidence. OCBC may request signed dispute forms and supporting documents. Monitor your case via secure messages or callbacks; if new evidence appears (e.g., merchant emails), submit it promptly.

For service complaints (non-transactional), submit via the hotline or secure web form at https://www.ocbc.com/contact-us. Clearly state dates, names (if available), and desired resolution. You’ll typically receive an acknowledgment first, followed by an update after fact-finding. Keep your case reference number handy for follow-ups.

Security: How OCBC Will and Will Not Contact You

Since 2022, Singapore banks—including OCBC—do not include login links in SMS for account access. Treat any message with a link to “log in” or “verify urgently” as suspicious. OCBC will not request your password, full card PAN, full PIN, or OTP over the phone, SMS, chat, or email.

Use only the numbers listed above or on the back of your card. If you receive a call claiming to be from OCBC, hang up and call 1800 363 3333 or +65 6363 3333 yourself. For added protection, enable transaction alerts and device binding in OCBC Digital, and keep your device OS and app updated.

International Banking and Remittances

For overseas transfers to OCBC Singapore accounts, the SWIFT/BIC is OCBCSGSG. Always include the beneficiary’s full name (as per bank records) and the full account number. For cross-border issues or delayed receipts, contact the hotline with the sender’s bank’s MT103/UTR reference so OCBC can trace efficiently.

If you are traveling or residing abroad, save +65 6363 3333 as your go-to number for urgent assistance. Data-based calling apps may reduce roaming costs, but for security matters, a direct call is recommended. For certain updates (e.g., contact details), secure login to OCBC Digital may be faster than a call.

Quick Example Scenarios

Lost card while overseas: Lock your card in OCBC Digital immediately, then call +65 6363 3333 to report loss and request a replacement. Ask about emergency cash or alternative payment arrangements if needed.

Unknown online transaction: Take a screenshot of the alert, lock the card in-app, and call 1800 363 3333. File a dispute and provide any merchant communications. Monitor for provisional outcomes and follow up with any new evidence.

How do I contact OCBC from overseas?

+65 6363 3333
Calling from overseas? Please contact +65 6363 3333.

How do I speak to OCBC customer service?

To safeguard your interest, please call us at +603 8317 5000 for request related to your accounts from 8.00am to 10.00pm daily. Please contact our Business Banking Hotline at 1300 88 7000 from Monday to Friday, 9.00am to 6.00pm.

How do I call OCBC Bank?

1800 363 3333
You can then start to access phone-in banking by calling 1800 363 3333 or (65) 6363 3333 when calling from overseas.

What to do if my OCBC account is temporarily locked?

What do I need to do to reactivate the operation of my accounts and cards? You can visit any OCBC Singapore branches or call our Personal Banking hotline 1800 363 3333 to reactivate the services.