NutriBullet Customer Care: An Expert, Practical Guide

How to contact NutriBullet customer care

Start with the official channels. For the United States and Canada, the primary entry point is the help center at https://support.nutribullet.com/hc/en-us. You can browse FAQs, submit a ticket, or use live chat when available. If you purchased directly from NutriBullet, you can also sign in at https://www.nutribullet.com to check order status, request returns, and track replacement parts. For the United Kingdom, use https://www.nutribullet.co.uk, and for other regions, your local distributor’s site (linked from nutribullet.com) will route you to region-specific support.

Phone support is region-specific and printed in your user manual and on the warranty card that ships with your unit. Because numbers and hours vary by country, check the “Contact Us” or “Support” footer link on the site for your region to confirm current hours. Typical response times for web tickets are 24–48 business hours, while live chat—when shown in the help center—handles most order and warranty questions in under 10 minutes. Keep your proof of purchase handy; most warranty cases cannot be opened without an order number, receipt, or invoice.

Warranty coverage and what it actually includes

Most NutriBullet-branded blenders and juicers in the U.S. ship with a 1‑year limited warranty covering defects in materials and workmanship under normal household use. In the EU and UK, you also benefit from statutory consumer protections; for example, EU consumers generally receive a legal guarantee of 2 years under Directive (EU) 2019/771, which sits alongside any manufacturer warranty. Some models offer optional extended coverage at checkout (often adding 1–2 years); if you bought this, the term and claim instructions are listed in your order confirmation email.

What’s covered: motors, housings, and control electronics failing under normal use within the warranty term, and manufacturing defects in cups, lids, or blades. What’s not covered: wear items like gaskets that degrade from dishwashers or misuse, damage from running the unit beyond the recommended cycle length (e.g., over 60 seconds per blend cycle on many personal blender models), commercial use, and damage from hot contents (most personal blenders are not rated for contents above about 70°C/160°F). NutriBullet was acquired by De’Longhi Group in 2020; support policies may be updated periodically, so confirm your specific model’s warranty booklet for any exceptions.

To file a claim, you’ll typically need: a dated proof of purchase, your full model number (e.g., NB9‑series for Pro 900), serial number from the base label, a clear description of the fault, and photos or a short video. Approved claims usually proceed by shipment of a replacement part or unit; in some cases, a prepaid return label is provided for the defective item. Processing time after approval is commonly 3–7 business days for U.S. shipments.

Returns, exchanges, and replacement parts

For purchases made on nutribullet.com, a 30‑day return window is customary for most new products, provided they’re returned with all accessories. You must request a Return Merchandise Authorization (RMA) from your order history or through the help center; returns without an RMA may be refused. Once your return is received and inspected, refunds generally appear within 7–10 business days, depending on your card issuer. If you purchased through a retailer (e.g., Amazon, Target), follow the retailer’s return policy first—manufacturer returns usually apply only to direct purchases.

Replacement parts are widely available on the official store and through authorized retailers. Typical price ranges (subject to change): extractor blades $19.99–$34.99, to-go lids $5.99–$12.99, cups $9.99–$24.99, and gaskets $4.99–$9.99. Using genuine parts matters: non‑OEM blades can void warranties and may not meet safety tolerances. Before ordering, confirm your exact model and cup size; for example, cups for NB‑series personal blenders are not interchangeable with full-size pitchers or newer-generation models.

If your order arrives damaged, contact customer care within 48 hours of delivery with photos of the packaging and item. Carriers often require quick reporting to approve damage claims. For exchanges of defective parts under warranty, customer care may request that you cut the power cord (for safety) and send a photo before dispatching a replacement—follow their instructions precisely to avoid delays.

What to prepare before you reach out

Having complete and accurate information speeds up resolution and reduces back‑and‑forth. Assemble the following details before opening a ticket or starting a chat; in many cases, this shortens claim handling from days to minutes.

• Model and serial numbers: found on the rating label beneath the motor base (e.g., NB9‑1301 for Pro 900). Take a clear photo of the label.
• Proof of purchase: an itemized receipt or invoice showing retailer, date, and price. Screenshots of online receipts are acceptable.
• Order details (if direct): nutribullet.com order number and the email address used at checkout.
• Description of the fault: when it started, frequency, any smells/noises, and whether the issue persists with different cups or loads.
• Photos or a 10–20 second video: show leaks, cracks, worn gaskets, damaged tabs, or error behaviors. Keep file sizes under 20–25 MB.
• Environment: voltage (e.g., 120V US, 220–240V EU), surge protectors in use, and cleaning methods (hand‑wash vs. dishwasher) for affected parts.
• Shipping info: full return address and a contact phone number for the carrier label, if a replacement is approved.

If you have multiple NutriBullet units, label which accessories belong to which model. Cross‑using cups or blades between generations is a common source of fit and leak issues that can mimic product failure.

Troubleshooting you can do before contacting support

Many issues resolve without a claim. The following checks are safe for household users and align with typical product guidance. If you smell burning, see smoke, or the unit trips breakers immediately on power‑up, unplug the unit and contact support—do not troubleshoot further.

• Won’t start: confirm all three cup tabs are intact and fully depress the interlock posts. Try another outlet. For units with auto‑shutoff, allow 15–30 minutes to reset a thermal cutoff after heavy use.
• Leaking: inspect the blade assembly gasket—ensure it’s seated flat, not twisted. Replace if cracked, stiff, or swollen. Fill below the MAX line and avoid carbonated or hot contents.
• Excess vibration/noise: blade bearings may be worn if you hear grinding or see wobble. Discontinue use; running a noisy blade can damage the motor. Replace the blade assembly.
• Stuck cups: do not force. Pulse in 1–2 second bursts to break suction, or gently tap the cup sides to release vacuum from thick blends.
• Overheating/motor stops: many personal blenders are designed for cycles up to 60 seconds. Use shorter pulses; let the motor cool for 15 minutes between heavy cycles.
• Odors after first use: a light “new motor” smell can be normal for the first several cycles; persistent burning smell is not—contact support.
• Dishwasher effects: top‑rack heat can warp lids/gaskets over time. If leaks began after dishwashing, replace the gasket and switch to hand‑wash.

Document the results of these checks. Letting customer care know “thermal reset resolved it after 20 minutes,” or “new gasket stopped leaks” provides a clear path forward, whether that’s a replacement part or additional diagnostics.

Safety, recalls, and product registration

Product registration ensures you receive safety notices and recall alerts. Navigate to nutribullet.com and look for “Support” or “Register a Product.” Registration takes about 2 minutes: you’ll enter your model, serial number, and purchase date. If you bought from a retailer, register with that retailer as well to preserve your purchase record.

If you suspect a safety defect, stop using the unit and report it through the help center. In the U.S., you can also search for public recall information at https://www.cpsc.gov. Keeping your contact details up to date allows NutriBullet or your regional distributor to notify you promptly if any corrective actions are announced.

Only use genuine accessories rated for your model to maintain safety certifications. Mixing third‑party blades or cups can defeat the interlock system and invalidate safety testing, which may affect warranty support.

Region‑by‑region support notes

United States/Canada: use https://support.nutribullet.com/hc/en-us for knowledge base, tickets, and chat. Warranty terms are typically 1 year for household use. Shipping for replacements usually takes 3–7 business days after approval. Voltage is 120V/60Hz—using a travel converter or transformer is not covered under warranty.

United Kingdom: start at https://www.nutribullet.co.uk for support, parts, and local warranty claims. UK consumers have statutory rights under the Consumer Rights Act 2015 in addition to manufacturer coverage. Mains power is 230V/50Hz; importing a 120V unit from North America and using a step‑down transformer is discouraged and may void support.

European Union and other regions: check nutribullet.com for your local distributor link. EU customers benefit from a 2‑year legal guarantee alongside any manufacturer warranty. Keep local proof of purchase with VAT details; cross‑border claims are handled by the seller of record.

Privacy, payments, and avoiding support scams

Official customer care will never ask for your full credit card number over email or chat. When paying for out‑of‑warranty parts, use checkout on nutribullet.com or your regional site; URLs should begin with https and display the correct company name in the browser address bar. Email addresses from support are typically sent from a domain ending in @nutribullet.com or the official help center domain shown in your ticket.

Avoid third‑party “tech support” sites that charge fees to connect you to customer service or ask for remote access to your computer. If in doubt, navigate directly to nutribullet.com and click Support, or type the help center URL manually. Keep copies of all correspondence and your RMA number; these speed up resolution if a case needs escalation.