Vodafone customer care numbers: the practical, country‑specific guide

Need the right number for customer care at Vodafone? Because Vodafone operates through national companies, the quickest route to a human depends on where you are, what phone you’re calling from, and whether you’re roaming. Below is a verified, country‑by‑country reference with the exact short codes, geographic numbers, and international formats most customers use, plus expert tips on costs, hours, and getting your issue solved faster.

If you’re unsure which entity serves you, check your latest bill or SIM packaging for the local brand (for example, “Vodafone UK” or “Vodafone España”). Numbers and IVR menus change periodically; if a number doesn’t connect, use the official contact page linked for your market and try web chat or the My Vodafone app as a fallback.

Quick reference: official Vodafone customer care numbers by country

Use these numbers based on the phone and location you’re calling from. Short codes are usually free from a Vodafone mobile. Geographic and international numbers are best when calling from another network, a landline, or while abroad.

• United Kingdom — 191 (from a Vodafone mobile, free); 03333 040 191 (from UK landlines/other mobiles, charged as an 03 number—usually included in bundles); +44 7836 191 191 (from abroad). Website: https://www.vodafone.co.uk/contact-us. Postal: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN, UK.
• Spain — 22123 (from a Vodafone mobile, free for consumer care); 607 123 000 (from other operators in Spain); +34 607 123 000 (from abroad). Website: https://www.vodafone.es/
• Italy — 190 (from a Vodafone Italia mobile, free); 800 100 195 (from other Italian operators/landlines, freephone); +39 349 2000 190 (from abroad). Website: https://www.vodafone.it/
• Germany — 1212 (from a Vodafone mobile, usually free); 0800 172 1212 (free from German landlines and most mobiles); Website: https://www.vodafone.de/hilfe/kontakt.html
• Australia — 1555 (from a Vodafone AU mobile, free); 1300 650 410 (from any Australian phone, standard national call rates apply); +61 426 320 000 (from overseas). Website: https://www.vodafone.com.au/support

Tip: If you’re roaming, save both your local short code and the international-format number. Some short codes won’t work outside your home country, and calls to non‑freephone numbers can incur roaming voice charges per your plan.

How to dial, charges, and typical hours

From a Vodafone mobile on your home network, start with the short code listed above (for example, 191 in the UK, 190 in Italy, 1555 in Australia). These calls are generally free and route you to the right customer queue using network data tied to your SIM. If you’re calling from another network or a landline, use the geographic or national number (for instance, 03333 040 191 in the UK or 607 123 000 in Spain). In many countries, these numbers are either free (0800 in Germany; 800 in Italy) or charged at local/national rates often included in call bundles.

Charges vary by country and plan. Examples: in the UK, 0800 numbers are free; 03 numbers count toward inclusive minutes on most plans; standard rates apply otherwise. In Spain, 22123 is free from a Vodafone line, while 607 123 000 is charged by your provider at standard domestic rates; if you dial it from abroad, your roaming/long‑distance rates apply. In Australia, 1300 numbers incur standard national call charges; most plans include these. Always check your tariff guide if you’re cost‑sensitive, particularly when roaming.

Contact centre hours differ by market and queue. As a rule of thumb, billing and plan changes run extended daytime/evening hours, while technical support often operates longer or 24/7 via chat. If a phone queue is closed, open the My Vodafone app and use chat—many teams staff chat beyond phone hours, and identity checks are faster in‑app.

Reaching the right team on the first try

IVR menus route based on your need (billing, technical, upgrades, cancellations). Mention key phrases clearly when prompted—“lost or stolen,” “moving home,” “PAC/STAC,” “number transfer/port,” or “broadband fault”—to be sent to the right specialist. If you’re calling from a non‑Vodafone number, have your account number or mobile number ready so the agent can locate your profile quickly.

Security verification is standard. Most Vodafone markets use a 4‑digit PIN/password, memorable information, and/or a one‑time SMS code. If you’re calling because your phone is lost and you cannot receive SMS, ask for alternative verification (e.g., billing address, last payment method, or recent top‑up details). For number porting, keep your current PAC/STAC code (UK) or the equivalent porting code handy; it speeds up the process considerably.

• Have ready: account or phone number; last bill amount/date; SIM ICCID (19–20 digits on the SIM card or packaging); device IMEI (*#06#); full billing address; and any reference/ticket numbers.
• Call context: note dates/times of issues (e.g., outage since 2025‑08‑27 14:00), locations (postcode or cell IDs if shown in app), and steps tried (restarts, APN resets). This data shortens troubleshooting and can qualify you for bill credits when applicable.

Alternatives to calling (often faster)

The My Vodafone app is the quickest path for most requests: plan changes, add‑ons, itemised bills, roaming packs, SIM swap/eSIM QR code requests, and line bars for lost/stolen devices. Because the app is pre‑authenticated, agents can skip lengthy security checks when you escalate to chat from within it. Search your app store for “My Vodafone” and ensure the developer matches your country’s operator.

Web chat and social care are strong options during peak phone wait times. Find live chat via your local contact page: UK https://www.vodafone.co.uk/contact-us, Spain https://www.vodafone.es/, Italy https://www.vodafone.it/, Germany https://www.vodafone.de/hilfe/kontakt.html, Australia https://www.vodafone.com.au/support. Social teams monitor official handles (for example, @VodafoneUK, @vodafone_es, @vodafone_de, @VodafoneAU) and will move you to private messages for account‑specific details.

For device/network faults, use network status tools first. Many Vodafone sites expose live outage maps by postcode and let you register for SMS/email updates; providing a fault reference when you ring in helps you skip initial triage.

Complaints, escalation, and documented outcomes

If an issue isn’t resolved, ask the agent to raise a formal complaint and provide a case reference number during the same call. Summarise the problem, the remedy you want (e.g., credit of £X/€X, contract release, engineer visit), and a reasonable deadline. Follow up by replying to the complaint confirmation email or via the app so there’s a written trail with dates and promised actions.

Most Vodafone markets follow regulated escalation paths. In the UK, for example, you can escalate to an Alternative Dispute Resolution (ADR) scheme eight weeks after your initial complaint or earlier with a “deadlock” letter; details and timelines are published at https://www.vodafone.co.uk/complaints. EU markets publish similar procedures on their national sites (see Italy and Germany links above). Keep copies of bills, speed tests, call logs, and any outage references; quantified evidence speeds adjudication.

For urgent matters like lost or stolen phones, use the fastest route: call the short code immediately (e.g., 191 UK, 190 Italy) and request an immediate bar on the SIM and IMEI. Follow with a police report where required by your insurer, and keep the incident number with your case file.

Final checks before you dial

Save both the short code and the full international number for your country in your contacts, and name them clearly (e.g., “Vodafone UK Care — 191” and “Vodafone UK (abroad) +44 7836 191 191”). If you’re about to travel, add a roaming pack in the My Vodafone app first to control costs, and verify that your phone can call international/freephone numbers from your destination.

If a published number fails, try the website’s live chat and confirm whether hours or queues have changed. Contact pages listed above are kept current and will reflect any new numbers, seasonal hours, or service advisories affecting call handling.