Nokia Service Customer Care Number: How to Reach the Right Support Quickly

“Nokia customer care” can mean different things depending on whether you have a Nokia‑branded phone (sold under license by HMD Global since 2016) or you’re an enterprise customer using Nokia network equipment and services. Because of this split, there isn’t one universal, global “Nokia customer care number” that works for all products and countries. Most consumer help now starts online via chat or a repair booking page, while enterprise customers use contracted 24/7 portals and hotlines.

Below is a concise, expert guide that explains who to contact, where to find official phone numbers for your region (if available), how to verify any number you see on the web, and what to expect for warranty and repair. It includes exact links and concrete timelines so you can get service without guesswork.

Before You Call: Know Which Nokia You Need

Phones and tablets with the Nokia logo are licensed and supported by HMD Global (established in 2016; began introducing HMD‑branded devices in 2024–2025 alongside Nokia‑branded models). Consumer contact routes for these devices are run by HMD and are usually web chat, email/ticket, and authorized service centers by country. Regional phone hotlines exist in some markets but not all, and they change periodically.

Nokia Corporation (the Finland‑based company best known for networks) supports carriers, enterprises, and professional products (e.g., IP routing, optical, 5G RAN, private wireless, and Nokia WiFi/mesh). Those customers typically have service contracts with 24×7 support, named Service Request (SR) workflows, and assigned hotlines. If you’re an end user of a carrier’s network, the point of contact is usually your operator—not Nokia.

Official Customer Care Channels and Numbers

Start with the official portals below. These are the authoritative places where Nokia/HMD publish current contact methods, including any region‑specific customer care numbers and live chat options. If you don’t see a phone number for your country, use chat or submit a repair request—those are the standard routes for many regions in 2024–2025.

Note on phone numbers: The only widely published, stable Nokia telephone line is the Nokia Corporation switchboard in Finland, which is not a consumer help desk but can route corporate inquiries if needed: +358 10 448 8000. Do not rely on third‑party websites for “Nokia hotlines” unless you’ve verified via the official links below.

• Nokia‑branded phones (HMD) support: https://www.nokia.com/phones/support (may redirect to HMD) and https://www.hmd.com/support
• Find a Nokia/HMD authorized service center: https://www.hmd.com/support/repair
• Nokia WiFi (consumer mesh) support: https://www.nokia.com/wifi/support
• Nokia enterprise and networks support portal: https://www.nokia.com/networks/support
• Nokia Corporation (global site): https://www.nokia.com — corporate switchboard: +358 10 448 8000 (Finland)

Nokia‑Branded Phones (HMD) Support: What to Expect

For phones, tablets, and accessories with the Nokia logo, go to the HMD support portal and select your country. You’ll typically see options to start a live chat, submit a request, check warranty, or book a repair. If your market offers a careline number, it will appear on that page with local hours. Because numbers change, HMD intentionally publishes them per‑country instead of one global list.

Warranty norms: in most non‑EU markets, the phone itself carries a 12‑month limited manufacturer warranty from the date of retail purchase, with accessories often at 6–12 months (varies by country and product). In the European Union, the statutory conformity guarantee is generally 2 years for consumer goods under Directive (EU) 2019/771 (transposed nationally from 2022), which applies in addition to any commercial warranty. Proof of purchase is required.

Repair timelines: authorized service partners typically complete diagnosis within 2–5 business days and aim to return devices within 7–10 business days when parts are in stock. Dead‑on‑arrival or early‑life failure programs (often 7–14 days from purchase) are retailer‑led in many markets; bring your receipt and box to the original point of sale where applicable. Out‑of‑warranty repairs proceed only after you approve an estimate shared via email/SMS.

Enterprise and Network Equipment (Nokia Corporation) Support

If you’re a carrier, enterprise IT, or systems integrator, use the Nokia support portal for case management, software downloads, RMA, and 24×7 escalation per your support level (e.g., Care, Advanced, Premium). Your contract documents include your assigned hotline numbers and escalation paths. Those numbers are not published publicly and are specific to your account and region.

Standard practice is to open a Service Request (SR) via the portal, then call the regional hotline quoting the SR for severity‑1 incidents. If you don’t have portal access, request it through your company’s designated customer administrator or the account team listed on your master service agreement. For Nokia private wireless or industrial devices, the process is similar—portal first, then phone for P1 cases.

Verify Any “Nokia Customer Care Number” Before You Dial

Because Nokia/HMD hotlines vary by region and change over time, scammers frequently post fake numbers. Always verify a phone number on an official Nokia or HMD web page that you navigated to yourself (not through ads or social posts). When in doubt, use live chat on the support site and ask an agent to confirm the current careline number and hours for your country.

Legitimate Nokia/HMD support will never demand remote‑access apps to “unlock” your phone, ask for your full device unlock PIN, or request bank transfers for diagnostics. For paid repairs, you’ll receive a formal estimate with a reference number and the service center’s legal entity details before you pay.

• Check the URL: it must be on nokia.com or hmd.com before you trust any number.
• Cross‑check in two places: the device support page and the “Contact us” page for your country.
• Look for business hours and legal footer details (company name, address, privacy policy).
• Avoid premium‑rate prefixes; official lines use standard geographic or toll‑free numbers by country.
• Never share one‑time passwords (OTPs), card PINs, or your full device unlock code with “support.”

Warranties, Service Options, and Timelines—With Concrete Numbers

Warranty duration: EU—2 years statutory conformity guarantee (Directive (EU) 2019/771). Many other markets: 12 months for the handset, 6–12 months for bundled accessories (earphones, chargers, cables), and 6–12 months for repair‑installed parts. Batteries may have specific terms; check your market’s warranty card on the HMD site.

Turnaround: mail‑in repairs commonly take 7–10 business days door‑to‑door when parts are available; walk‑in authorized centers can shorten diagnosis to 1–3 business days. If a part is back‑ordered, HMD/partners will notify you with an ETA; in 2023–2024 typical back‑order windows ranged from 5 to 15 business days depending on model and market, with priority given to in‑warranty cases.

Costs: in‑warranty service is free for manufacturing defects (no physical/liquid damage). Out‑of‑warranty repairs are quoted after inspection; you can decline at no cost in most markets if you haven’t approved the estimate yet. Data backup is your responsibility—authorized centers may offer backup as a paid add‑on, but factory resets are standard for many repairs to ensure quality control.

Step‑by‑Step: Get Service Without a Phone Number

If your country’s page doesn’t list a hotline, you can still get full support online. First, go to https://www.hmd.com/support or https://www.nokia.com/phones/support, choose your country and device, then start a chat. Provide your IMEI (dial *#06# on the phone), purchase date, and a clear fault description. The agent will confirm warranty status and offer a repair booking link or direct you to the nearest authorized center.

For mail‑in: you’ll receive a repair order number and shipping instructions. Package the device securely, include the repair form, and remove SIM/microSD. Track the parcel using the courier’s tracking ID. You’ll get status updates at milestones: device received, diagnosed, awaiting parts (if any), repaired, quality‑checked, and dispatched. Keep all emails/SMS until the device is returned and verified.

For walk‑in: bring proof of purchase and a government‑issued ID if required by local regulations. Ask the counter for a written job sheet with an intake timestamp, IMEI, and fault code. This ensures you have a paper trail for service‑level commitments and any DOA/early‑life failure assessments by the retailer or manufacturer.

Bottom Line

There is no single, permanent “Nokia service customer care number” for all products and regions. For Nokia‑branded phones, use the HMD support portals linked above to find the current careline for your country or to start chat/repair immediately. For enterprise/network equipment, use the Nokia support portal and your contracted hotlines. If you must call a number you found online, verify it on an official nokia.com or hmd.com page—or call the Nokia corporate switchboard at +358 10 448 8000 to be routed appropriately for corporate inquiries.

How do I get service on my Nokia?

Support Topics

1. Request a pick-up for your phone or choose a drop off request in which you can submit the phone to repair at the nearest collection point or optionally.
2. Book a visit to the nearest Nokia authorized service center.

Is Nokia available in the US?

Back in January, many of the listing pages for Nokia-branded phones were updated to say the devices were discontinued. Some devices, including 2024’s HMD Vibe, remain on sale in the US, but this appears to be the company working through the end of its stock.

How do I contact Nokia support?

To contact Technical Support, visit the Nokia Support portal: https://customer.nokia.com/support/s/.

Where to find phone number on Nokia?

And today I will show how you can check your mobile phone number on this device. So first you will need to open settings. Then scroll to settings menu all the way down and enter about phone category.