Nokia Care Customer Care Number: How to Reach the Right Support Fast

There isn’t a single global “Nokia Care” number anymore

If you’re looking for the Nokia Care customer care number, the most important fact is that there is no longer one global hotline. Since 2016, Nokia-branded phones have been designed and sold by HMD Global under license, while Nokia Corporation (established in 1865) focuses on networks and enterprise products. As a result, customer phone support is provided by region- and product-specific teams, each with its own phone number, hours, and languages.

In practice, mobile device users (Nokia-branded smartphones, feature phones, tablets, and accessories) should use the consumer support portal for their country to retrieve the current phone number. Enterprise and network customers must use the Nokia Support Portal tied to their service contract. Publishing a single number would be inaccurate and can route you to the wrong queue, so the most reliable path is to pull the number dynamically from Nokia’s official site for your country and product.

Where to find the correct customer care number right now

For phones and consumer accessories, open the official Nokia Mobile support page: https://www.nokia.com/phones/support. Select your country and language. Then choose “Contact us” or “Call us” to display the current customer care number and hours for your region. The site adapts by location—what you see in the UK differs from India, the US, or the UAE. During the 2024–2025 brand transition, some regions may be redirected to HMD-operated support pages; that is expected and official.

Typical calling patterns: many countries list a toll-free number (for example, 1800-xxxxxxx in India, 0800-xxxxxxx in the UK, or 1-833/1-888-xxx-xxxx in the US/Canada). Exact digits, hours, and languages are country-specific and can change, so always rely on the number shown after choosing your location on the site above. If your Nokia phone has a preinstalled support or “My Device” app, you can also open it and tap Support or Contact; the app usually dials the correct local care number automatically.

For enterprise/network customers (routers, RAN, IP, optical, core, private wireless), go to https://support.nokia.com. You will need a Nokia account with entitlements. After login, open Contact Care to see the hotline linked to your SLA, with 24×7 availability for Severity 1 issues in most contracts. Enterprise care numbers are not public; they are contract-bound and displayed in the portal.

What to have ready before you call Nokia Care

Having the right information on hand saves time and increases the chances of a same-call resolution. Care agents create a Service Request (SR) or RMA using data tied to your device’s IMEI/serial and purchase date, and this is how parts, warranty checks, and mail-in labels are generated. Two minutes of prep can easily save 15–20 minutes on the phone.

• IMEI/serial: Dial *#06# or check Settings > About phone. For feature phones, the IMEI is also on the box label.
• Proof of purchase: Dated invoice/receipt (PDF or photo). Warranty typically starts from invoice date.
• Model code: TA-xxxx or variant code (on box or About phone).
• Software: Android version and build number (Settings > About phone > Android version).
• Reproduction steps and error messages: Exact wording, timestamps, and screenshots if possible.
• Network details: Carrier name, SIM type (eSIM/physical), and whether the issue occurs on Wi‑Fi, mobile data, or both.
• Backup status: Confirm you’ve backed up photos and data before any factory reset or service.
• Contact info: Callback number, email, and shipping address (for mail-in/RMA).
• Accessibility/language needs: Request a callback in your preferred language if available.

Warranty terms vary by country. As a rule of thumb, phones carry a 12-month manufacturer warranty in many markets, accessories 6–12 months, and in the EU consumer law commonly affords a 24-month conformity period (local conditions apply). Batteries may be 6–12 months. Always confirm your exact coverage after the agent runs an IMEI check. You can also review regional warranty information via the same support page used to retrieve your care number.

Authorized service centers, repair timelines, and costs

If a repair is needed, use the service/repair locator linked from https://www.nokia.com/phones/support to find an authorized center near you. An “authorized” center will issue an invoice showing its legal entity and tax registration and should reference your SR/RMA number. Avoid walk-in kiosks that cannot produce an authorized service document; unauthorized repairs can void warranty and may use non-genuine parts.

Typical timelines (these are operational averages, not guarantees): in-store diagnosis 24–48 business hours; mail-in (courier) repairs 5–10 business days domestically; cross-border service 7–14 business days. Pickup windows are commonly 9:00–18:00 local time. Many authorized centers provide a 30–90 day repair warranty on replaced parts, documented on the invoice. Ask the agent to email you the SR/RMA number immediately; it’s your tracking key.

Costs depend on model, region, and part availability. Diagnostics are usually free for in-warranty cases. Out-of-warranty examples (indicative only): a midrange display assembly can run roughly €80–€200 in the EU or ₹3,000–₹7,000 in India; batteries often range €30–€70 or ₹1,200–₹3,000; labor may be billed separately. Request a written estimate listing part numbers, unit prices, taxes, and turnaround before approving any charge.

When to call vs. chat vs. walk in

Use the channel that best matches urgency and the kind of help you need. Calling gets you real-time triage, case numbers, and, where available, live troubleshooting with screen-share. Chat can be ideal for quick how-to questions or when you need to paste logs or screenshots. A walk-in is best when physical inspection or same-day part replacement is likely.

• Call the Nokia Care number now if your device won’t power on, you’re locked out, a repair authorization is needed, or you need to update shipping details for an RMA.
• Use chat/email when you need setup guidance, warranty verification by IMEI, or to receive step-by-step instructions and links.
• Visit an authorized service center for broken displays, battery swelling, liquid damage assessment, camera/speaker faults, or when you want a hands-on diagnostic.
• Enterprise/network issues: log a ticket in https://support.nokia.com and call the contract hotline shown under Contact Care for Severity 1/2 cases.

If phone queues are long, check whether your region offers “Request a callback” on the support page. Many regions do, and you’ll often get a call within 30–60 minutes during business hours. Keep your phone available and your IMEI/SR number handy.

Escalations and corporate contacts

If your case stalls, ask the agent to escalate to a supervisor and to add detailed notes to your SR. Request the notes and the escalation reference by email. In the EU, you can also cite your rights under Directive (EU) 2019/771 (conformity of goods) when relevant; in India, consumer disputes can be escalated via the National Consumer Helpline after engaging OEM support. Always keep copies of the invoice, SR/RMA emails, and chat transcripts.

Corporate headquarters (not a consumer support desk) for Nokia Corporation is Nokia, Karaportti 3, 02610 Espoo, Finland. Mailing address: P.O. Box 226, FI-00045 Nokia Group, Finland. Corporate website: https://www.nokia.com. These contacts should not be used for routine consumer repairs; use the country care number obtained via https://www.nokia.com/phones/support for phones and accessories, or the Nokia Support Portal for enterprise products. Official social channels can provide guidance but will still direct you to the same regional care workflow.

Bottom line: to get the correct Nokia Care customer care number, go to the official support URL, select your country, and use the “Call us” option shown for your region. Have your IMEI, proof of purchase, and a concise problem description ready. This ensures you reach the right team the first time and shortens resolution time from days to hours.