Niva Bupa Customer Care Number: Fast, Accurate Ways to Get Help

Niva Bupa Health Insurance Company Limited (formerly Max Bupa, rebranded in 2021) offers multiple customer support touchpoints for claims, policy service, renewals, and sales queries. If you need to speak to a person quickly, the primary customer care helpline is your best starting point, with dedicated queues for claims and cashless hospitalization assistance.

Because phone lines and working hours can be updated, it’s wise to keep both the official helpline and the Contact Us page bookmarked. Below are the most commonly used, widely published details and the best practices to make your call efficient.

Official Helpline and Contact Channels

The main Niva Bupa customer care number is 1860-500-8888. This is a standard-rate “1860” line (local charges apply as per your telecom provider). For many customers, this single number serves for claims assistance, cashless hospitalization status, policy servicing, and general support. For purchase and renewals, Niva Bupa commonly advertises a separate toll-free sales line.

Use the Niva Bupa Health app or your digital e-card for the most current helpline shown against your policy. When in doubt, check the Contact Us section on the official website to confirm numbers, working hours, and branch options before dialing.

• Customer Care (support/claims): 1860-500-8888 (standard rates; commonly available 24×7 for claims assistance)
• Sales and Renewals (toll-free in India): 1800-309-3333
• Official website: https://www.nivabupa.com (Contact page: https://www.nivabupa.com/contact-us)
• Customer service email (commonly used): [email protected]
• IRDAI Grievance Toll-free (for escalations): 155255 or 1800-4254-732; IGMS: https://igms.irda.gov.in

When to Call and What to Expect

Call the customer care number for claim intimation, cashless pre-authorization status, reimbursement guidance, policy endorsement changes (address, mobile/email, nominees), renewal support, and portability queries. For planned admissions, dialing 48–72 hours in advance can simplify pre-authorization at a network hospital. For emergencies, call as soon as possible after admission.

Niva Bupa markets fast cashless claim decisions at network hospitals—commonly communicated as within about 30 minutes after receiving complete documents from the hospital’s TPA/insurance desk. Reimbursement claims often process in a few working days after all documents are submitted (timelines vary by case complexity and completeness). Always ask the representative to log a service request (SR) or claim reference ID and note it for follow-up.

Prepare Before You Dial

Having the right information at hand shortens your call by several minutes and helps the agent authenticate you quickly. Your e-card or policy schedule typically lists everything you need, including the customer ID and policy number.

If you’re calling for a hospitalization, especially cashless, have the hospital’s name and city, expected admission date/time, and the treating doctor’s preliminary diagnosis (if known). For reimbursement status queries, keep your claim number and the date of submission handy.

• Policy number/Customer ID and insured person’s full name (as on policy)
• Registered mobile number and email ID (for OTP verification)
• Date of birth and address (for KYC validation)
• Hospital name, city, and admission date/time (for cashless); claim number and submission date (for reimbursement)
• Any recent communication reference ID/SR number and scanned copies of key documents if emailing follow-ups

Cashless Hospitalization Support via Helpline

Niva Bupa has a large network of partner hospitals across India (commonly 10,000+). For cashless treatment, approach the hospital’s insurance/TPA desk and inform them that the policy is with Niva Bupa. The hospital will send a pre-authorization request; you can track progress by calling customer care and quoting the patient name, hospital, and proposed admission date.

Cashless approval requires complete documents from the hospital. Typical reasons for delay include missing medical notes, incomplete KYC, or non-network hospital selection. The helpline can guide you to the nearest network hospital if your choice isn’t empaneled. For planned procedures, initiate the process 2–3 days in advance to reduce last-minute paperwork.

Policy Service, Renewals, and Portability

Use the helpline or the website to update contact details, add riders at renewal, or change nominees. Do this before your renewal due date to avoid any service disruptions. If you’re porting into Niva Bupa from another insurer, begin at least 45–60 days before renewal so your continuity benefits and waiting period credits can be assessed in time.

For renewals, the toll-free sales line can help with premium quotes and discounts (if available). Premiums vary by plan, sum insured, age-band, zone, and claims history. Ask the agent to email a breakup showing base premium, GST (18% as per current rates), and any loadings or discounts, along with the product brochure and policy wording PDFs.

Email, App, and Web Self-Service

If phone lines are busy or you’re calling from outside India, emailing [email protected] with your policy number in the subject line is effective. Include scanned copies in a single PDF for faster triage and request a ticket/acknowledgment number. Keep replies on the same email thread to preserve history.

The Niva Bupa Health app and the website’s self-service portal provide e-cards, claim status tracking, claim submission (for reimbursement), premium payments, and branch locator functions. For documents submitted online, note the on-screen acknowledgment or reference ID and take a screenshot for your records.

Escalations and Regulatory Avenues

If you don’t receive a satisfactory response within the stated turnaround time (commonly 3–7 working days for service requests; up to 15 days for formal grievances), escalate through Niva Bupa’s grievance mechanism. Ask the agent for the grievance email or web form link, and insist on a written acknowledgment with a grievance reference number.

If the issue remains unresolved, approach the IRDAI grievance channels: call 155255 or 1800-4254-732, or register at https://igms.irda.gov.in. You can also approach the Insurance Ombudsman if you remain dissatisfied after the insurer’s final response or if no response is received within 30 days. The Ombudsman jurisdiction depends on your residence; details and filing instructions are available at https://cioins.co.in.

Calling From Abroad and Accessibility Notes

“1860” series numbers may not be reachable from certain international lines. If you’re outside India, use email or the web portal/app to raise service requests, and ask for a call-back to your registered international number. Alternatively, a family member in India can call on your behalf after providing basic policy details for verification.

For customers with hearing or speech difficulties, email is the most reliable channel. In your email, request correspondence only, and ask for all commitments in writing. If you prefer regional-language assistance, mention your language preference at the start of the call so the IVR or agent can route you appropriately.

Important Notes and Verification Tip

Phone numbers and working hours can change. Always cross-check the helpline and any branch details on the official Contact Us page at https://www.nivabupa.com/contact-us or on your e-card/policy pack before calling. For time-sensitive claims, ask the agent to log an SR/claim reference during the call and email you the summary.

Finally, never share OTPs or full card/banking details on unsolicited calls. Niva Bupa representatives will verify your identity via standard KYC questions or OTP sent to your registered mobile/email, and payments should be made only through official links or the secure website/app.

Does Bupa cover internationally?

Healthcare designed to fit your world. Our premium international healthcare plans provide outstanding benefits and flexibility, supporting your health at home and abroad. Select the country where you live.

What are the disadvantages of Niva Bupa?

The only downside is that there’s no monthly premium payment option under this plan. As per our research, the insurer has received a higher number of complaints related to claim settlement and policy purchase – indicating a poor track record when it comes to both claim and policy purchase processes.

What is the phone number of Bupa in India?

All India Number(s): 1860 500 8888 (For Customer Support) 98119 56696 (For Whatsapp Support)

Can I cancel my Niva Bupa health insurance?

Customer can opt for cancellation of the policy within 30 days of policy issuance if not satisfied with policy terms & condition, 100% refund (post deduction of Pre Policy Medical Charges, if applicable) will be processed within 7 calendar days.