Myspace Customer Care: The Practical, Up‑to‑Date Guide

How Myspace Handles Support Today

Myspace, launched in 2003 and reoriented toward music and entertainment after its 2013 redesign, operates a lean, mostly self-service support model. There is no public phone support. Most issues are routed through a web-based Help Center and ticketing system. If you come across a phone number claiming to be “Myspace support,” it is almost certainly unofficial; avoid sharing personal data with such sources.

Official customer assistance is centralized online: start at myspace.com and look for Help or Support links in the footer, or go directly to the Myspace Help Center at help.myspace.com. Expect asynchronous responses via email after submitting a request. Because the platform is legacy for many users, response times can vary; providing precise, verifiable details about your account and request significantly speeds resolution.

Official Contact Avenues and What to Expect

The authoritative starting point is the Myspace Help Center (help.myspace.com). From there, you can search knowledge articles and submit a support request via the contact form. The form typically asks for your email address, the profile URL you need help with, and a description of the problem. Attachments (screenshots, proof of identity for account recovery, etc.) are often supported and recommended.

Myspace does not advertise real-time chat or phone lines, and there is no paid “priority support.” All requests proceed through the same queue. If you are an artist with catalog issues (e.g., tracks, mixes, or profile claims), you still use the same Help Center route but choose an appropriate category and include industry identifiers such as ISRCs or a distributor link.

Social media channels (e.g., the @Myspace account) are not official care channels. You can use them for general announcements, but do not post personal details or expect case-level support. If your situation is time-sensitive (impersonation, abuse, or security), submit a Help Center ticket first and then reply to the confirmation email with any additional evidence you gather.

Prepare This Before You Contact Support

Thorough preparation dramatically increases your chances of a smooth resolution. Myspace support often needs to verify identity and locate legacy records, especially for accounts created before 2016 or profiles tied to inactive email addresses. The more precise you are, the fewer back-and-forth messages you will need.

Collect the following data before submitting your request:

• Profile URL(s): e.g., https://myspace.com/username or the legacy numeric “friend ID” if you have it (visible in some old links as friendid=123456).
• All emails ever used on the account, approximate creation year (e.g., “created 2007”), and last successful login date.
• Screenshots of the profile, display name, and any content you are trying to address (tracks, photos, mixes) if still visible.
• Proof of identity for recovery: a government-issued ID that matches the name on the profile or corroborating evidence (old emails, invoices for ads, or distributor records for artist pages).
• For music rights issues: ISRCs, UPC/EAN, distributor name (e.g., DistroKid, TuneCore), label name, and links to the same tracks on other services.
• For impersonation or abuse: direct links to offending profiles/posts, timestamps, and any legal orders if applicable.

Account Access and Recovery Workflows

If you cannot log in, first try the standard password reset from the login page using your current or former email addresses. If you no longer have access to the email on file, use the Help Center to request account recovery and be prepared to prove ownership. Evidence that helps: the exact profile URL, old email headers, and the approximate month/year you created the account. Myspace may request a photo ID or additional verification steps before changing the account email.

For very old profiles, recovery can be challenging if you lack both the original email and any corroborating data. Include legacy identifiers like the friend ID or the profile’s custom URL. If you have public references (e.g., press pieces or blog posts from 2006–2012 that link your name to the Myspace profile), include those links as supporting proof. Clear, concise timelines (“Created in 2008; last accessed 2014; email provider shut down in 2016”) help support staff validate your claim.

Remember the 2016 credential incident in which approximately 360 million Myspace account records were reportedly offered on the dark web. If your account predates 2016 and you reused passwords elsewhere, assume the old credentials are compromised. Use a unique, strong password after recovery and do not reuse it on any other site. Myspace does not widely advertise multi-factor authentication; rely on strong, unique credentials and a password manager.

Content Issues: Missing Media, Copyright, and Impersonation

In March 2019, Myspace acknowledged a server migration failure that permanently lost photos, videos, and audio uploaded prior to 2016. If your media predates 2016, it is unlikely to be recoverable by support. Still, open a ticket if you need an official confirmation (useful if you are documenting the loss for archiving or rights management purposes). Provide exact upload ranges (e.g., “2009–2012”), titles, and any external links showing the content existed.

For copyright and DMCA claims, submit through the Help Center and choose the appropriate legal or copyright category. Include the exact URLs on Myspace that you want removed, evidence of ownership (registration numbers, ISRCs, or contracts), and a statement under penalty of perjury as required by the DMCA. Incomplete claims will be delayed; exact links and identifiers significantly improve turnaround.

Impersonation and brand misuse should be documented with full URLs, screenshots, and proof that you are the person or organization being impersonated. For public figures, include links to verified sites or profiles that confirm your identity. Avoid engaging with the impersonator; collect evidence and submit it. If you have a court order, attach it to your ticket.

Privacy, Data Requests, and Account Deletion

To delete an account you can access, use the settings options after logging in, and confirm through the email on file. If you cannot log in, open a Help Center request for deletion and be ready to verify identity. Deletions are generally permanent and remove public visibility of the profile; however, search engines may retain cached copies for a period of time.

For GDPR/CCPA requests (access, deletion, or restriction), follow the Privacy links in the footer of myspace.com or in the Help Center. Myspace or its affiliated data controllers will typically process requests within statutory timelines (for example, 30–45 days, subject to verification and permissible extensions). Expect to prove identity before data is released, corrected, or erased.

If you previously used Myspace for advertising or integrations, note that data may also be governed by affiliated entities’ privacy policies. Include your account IDs and any billing emails so the privacy team can locate all relevant records across systems.

Security Best Practices and Known Incidents

Given Myspace’s age and the 2016 credential exposure, treat any legacy Myspace password as compromised. After recovery, use a new, unique passphrase (12–20 characters or more) stored in a password manager. Update recovery emails to modern, secure providers with two-step verification, and remove any outdated secondary emails from your Myspace settings.

Be wary of third-party “recovery services” and unsolicited DMs offering to restore lost pre‑2016 media; because that data was publicly acknowledged as unrecoverable, such offers are often scams. The only reliable path for account actions is through myspace.com and help.myspace.com. If you suspect your account was accessed without permission, open a support ticket immediately and include recent activity details and IP information if available from your email alerts.

Common Self‑Serve Fixes That Save Time

Before opening a ticket, try these quick checks. They resolve a surprising number of cases without waiting in the queue, especially for login and profile-visibility issues.

• Use all former emails in the password reset tool; many users forget which address they used in 2006–2012.
• Test the direct profile URL in a private browser window to confirm visibility and capture the exact link for support.
• If you changed your artist or display name, search Myspace for the old name; legacy caches sometimes surface the correct profile link.
• For catalog issues, confirm your track’s ISRC and distributor metadata match what appears on Myspace; mismatched metadata causes misattribution.
• Clear browser cache or try another device; some profile edits don’t appear immediately due to cached pages.
• Document everything: timestamps, URLs, and screenshots. Attach them to your initial ticket to avoid a second round of questions.

Escalation and Realistic Expectations

If you do not receive a reply within a reasonable window, reply to the ticket confirmation email with additional context rather than creating a brand-new ticket; duplicate submissions can slow your place in the queue. For urgent legal or safety issues, choose the most relevant legal/abuse category and provide complete, verifiable information from the start.

Set expectations based on the platform’s current scope: Myspace remains online but operates with streamlined, digital-only support. Avoid unverified phone numbers or “live chat” links you find via search. The most reliable path is still the Help Center at help.myspace.com and the official myspace.com site. Precision, documentation, and patience are the three levers that most influence a successful outcome.