MoneyGram Customer Care Number (USA): Direct Lines, Hours, and How to Get Help Fast

If you need to reach MoneyGram support in the United States, the primary customer care number is 1-800-666-3947 (that’s 1-800-MONEYGRAM). This line routes to general support for questions about transfers, account access, fees, verification, and technical issues. It is widely available and designed for both new and existing customers.

For fraud-related concerns or to attempt to stop a suspicious transfer, call MoneyGram’s dedicated Fraud Protection Hotline at 1-800-926-9400 without delay. Time is critical if you believe a transfer is unauthorized or connected to a scam, and this hotline is the fastest route to escalate those cases. Spanish-language options are available from the main IVR, and TTY users can connect via 711 (Telecommunications Relay Service).

• General Customer Care (USA): 1-800-666-3947 (1-800-MONEYGRAM)
• Fraud Protection Hotline (USA): 1-800-926-9400
• Help Center and FAQs: https://www.moneygram.com/mgo/us/en/help
• Store/Agent Locator: https://www.moneygram.com/locations

What Issues Customer Care Resolves

Customer care can look up transfer status, help you cancel or modify a transfer (when eligible), and guide you through refund timelines. If a transfer has not yet been picked up or deposited, agents can often cancel it and process a refund. Refund timing varies by funding method: card refunds frequently post in 2–7 business days, bank account refunds in roughly 3–10 business days. If a transfer has already been paid out in cash, customer care will advise on next steps, including potential fraud reporting.

Support also handles account access problems (password resets, locked profiles, email or phone changes), identity verification (ID or SSN checks), and compliance holds that may temporarily delay a transfer. They can explain fees and exchange rates that were applied to a transaction, troubleshoot the mobile app or website, and log formal complaints about agent locations (for example, refusal to pay out with valid ID, incorrect hours, or improper surcharges).

Prepare Before You Call: Information That Speeds Up Verification

Having the right details ready will save time and help the representative resolve your issue in one call. Most lookups depend on the transfer’s Reference Number, which you’ll find on the receipt or in the confirmation email/SMS. If you funded by card or bank, partial details may be used to verify ownership; MoneyGram will not ask for your full card number, online password, or one-time codes sent to your device.

Keep any receipts or screenshots available. If you sent or expected to receive money at a retail agent, your receipt should include the store address or location code and the exact amount sent/expected. For app/online transfers, have your registered email, mobile number, and the exact date/time and amount ready. If your call relates to a potential scam, document the requestor’s name, phone, email, and any messages you received.

• MoneyGram Reference Number (from your receipt or confirmation)
• Sender and receiver full names as submitted, plus exact send amount and date
• Your registered email and mobile number; last 4 digits of the funding card or bank account
• Agent/store name and address (if in-person), or the app/website order ID
• Government-issued ID details (type and last 4 digits), if verification is needed
• For fraud claims: timeline of events, how you were contacted, and any payment instructions you received

Eligibility for Cancellations and Refunds

If the receiver has not yet picked up cash or the deposit has not posted, you may be able to cancel. Under the federal Remittance Rule (12 CFR 1005, subpart B), many international consumer transfers can be cancelled within 30 minutes of payment if funds haven’t been received by the recipient. MoneyGram generally refunds principal and fees when a transfer is cancelled within the allowed window and the funds are not delivered, though some scenarios vary by corridor and payout method.

For card-funded transactions, expect refunds to post in approximately 2–7 business days (depending on your bank). For bank-funded transfers, 3–10 business days is common. Cash-to-cash reversals at agents may require a return to the sending location with ID. Customer care can open a case, provide a case number, and outline the documentation required for disputes or fraud claims.

Alternatives to Calling: Online, App, and In-Person Help

Many common issues can be resolved without waiting on the phone. Start at the Help Center: https://www.moneygram.com/mgo/us/en/help. You can track a transfer, review fees and limits, and browse FAQs about identity verification, payment methods, and payout options. The store locator at https://www.moneygram.com/locations helps you find nearby agents (Walmart, CVS, 7‑Eleven, and independent financial centers) with hours and services.

The MoneyGram mobile app offers live transfer tracking, notifications, identity checks, and repeat-send shortcuts. Search for “MoneyGram” in the Apple App Store or Google Play to install the official app by MoneyGram International. In-person agents can assist with new sends, receive issues, and ID questions; bring your government-issued photo ID and, if you’re receiving funds, the exact Reference Number and sender’s name.

Understanding Fees, Limits, and Timing

Domestic and international fees vary by destination, payout method (cash pickup, bank deposit, mobile wallet), funding method (debit card, bank account, cash), and real-time exchange rates. Online limits in the U.S. commonly top out around $10,000 per transfer and per 30-day period, though exact limits depend on your verification status and the destination. For higher amounts, customer care or an in-person agent can advise on options and any enhanced verification required.

Cash pickup is often available within minutes when there are no holds; bank deposits can take from minutes up to 1–3 business days depending on the receiving bank and country. If a transfer appears “on hold,” customer care can explain the compliance review or documentation needed to clear it. Always compare the total cost—transfer fee plus exchange rate margin—before confirming a send.

Fraud Prevention and Safety Tips

Never send money to someone you have not met, to “claim a prize,” pay taxes, resolve tech-support issues, or buy goods from unverified sellers. MoneyGram staff will never ask for your online password, full card number, or one-time codes. If someone pressures you to change the reason for your transfer or to misstate your relationship to the receiver, stop and call the Fraud Protection Hotline at 1-800-926-9400.

If you suspect fraud, call immediately—time is critical to attempt a recall. Keep your case number, save messages, and consider reporting to your state Attorney General, the FTC at reportfraud.ftc.gov, or local law enforcement. For unresolved service issues, you may also file a complaint with the Consumer Financial Protection Bureau (consumerfinance.gov/complaint) after working with MoneyGram support.

Company Background and Contact Notes

MoneyGram traces its roots to 1940 (Travelers Express) and today operates a global network with hundreds of thousands of agent locations across 200+ countries and territories. In the U.S., large partners include Walmart, CVS, and 7‑Eleven, providing extensive availability for cash pickup and sending services. The company’s digital channels (website and app) support identity verification, repeat sends, and payment tracking.

Corporate correspondence (not for in-person customer service) can be sent to MoneyGram International, 2828 N. Harwood St., 15th Floor, Dallas, TX 75201, USA. For day-to-day help on a transfer, use customer care at 1-800-666-3947 (1-800-MONEYGRAM) or the Fraud Protection Hotline at 1-800-926-9400, and consult the online Help Center at https://www.moneygram.com/mgo/us/en/help for self-service options and the latest guidance.