MoneyGram Customer Care Number: How to Reach the Right Team Quickly

If you need help with a MoneyGram transfer, account verification, or a refund, the fastest route is to call the official customer care number for your country and have your reference details ready. MoneyGram supports millions of consumers across 200+ countries and territories and operates 400,000+ agent locations worldwide, so knowing exactly where to call and what to provide will save you time and reduce back-and-forth.

Below are the most reliable ways to contact MoneyGram support, plus step-by-step guidance for common issues such as tracking, cancelations, name corrections, compliance holds, and fraud concerns. Always verify any phone number on MoneyGram’s official website before dialing, as numbers and hours can change without notice.

Official Customer Care Numbers and Contact Channels

United States: The primary MoneyGram Customer Care number is 1-800-926-9400. This line supports help with online and in-person transactions, account access, and fraud reporting. When calling, be ready to select the menu option that matches your issue (for example, “existing transfer,” “refund,” or “fraud”).

United Kingdom: MoneyGram’s UK customer service line is 0800 026 0535 (freephone). If you are outside the UK or US, use the country selector on the official site to get the correct number for your region. For all regions, web support and in-app help are often the fastest for status checks and documentation uploads.

• United States Customer Care: 1-800-926-9400
• United Kingdom Customer Care: 0800 026 0535
• Official website (country selector for local numbers): https://www.moneygram.com
• Support Help Center (guides, contact options, and chat where available): https://support.moneygram.com
• Mobile app support: Open MoneyGram app → Menu → Help/Contact → Chat or Request a call

When to Call and What to Have Ready

Call customer care if a transfer hasn’t arrived, you need to cancel or correct a transaction, your account is locked, you see a compliance hold, or you suspect fraud. For routine status checks and tracking, the app or website often resolves issues faster, but calling is best when you must change receiver details or discuss a bank/card payment problem.

Having the right information in front of you shortens the call significantly. For security, MoneyGram agents will verify your identity and details against the transaction before discussing specifics.

• Reference number (8 digits for receive/cash pickup) and exact transfer amount
• Sender and receiver full names as submitted, and destination country/city
• Date/time sent, payment method (cash, debit, credit, bank), and last 4 digits of card if used
• Agent location details (if sent in person), or your MoneyGram online account email/phone
• Any error messages, case IDs, or notifications you received

Practical Steps for Common Issues

Track or Confirm a Transfer

For cash pickup, share the 8‑digit reference number with your receiver and ensure their ID matches the name EXACTLY as entered. Use the Track feature in the app or at moneygram.com to confirm if funds are available for pickup. Availability typically is near real time for card-paid online transfers but can be delayed by bank processing or compliance checks.

If the status shows “available” but the receiver is blocked at an agent location, verify that the receiver’s ID spelling and type meet local agent requirements and that the pickup location is correct. If still blocked, call customer care for a manual review.

Cancel or Change a Transfer

If a transfer has not been picked up (cash) or credited (account deposit), you can usually cancel. Online card refunds commonly return to the original card within 3–10 business days; bank account refunds generally post within 3–5 business days. If the receiver’s name was misspelled, most cases require canceling and resending; agents cannot always edit names after submission.

For in-person cash sends, return to the originating agent with your receipt to request a cancelation. For online sends, use your transaction history in the app or website. If you paid fees, some fees may be non-refundable once the transfer is made available; customer care can confirm the exact policy for your case.

Identity Verification and Account Locks

MoneyGram complies with global AML/KYC regulations and may ask for additional documents when account activity or amounts increase. You may be prompted to upload a government ID, a selfie match, or proof of address. Use the in-app or web upload link to speed resolution; support cannot accept documents via unsecured email.

If your profile is locked or a transfer is “under review,” call customer care to confirm what’s needed. Reviews typically resolve within 1–2 business days after documents are correctly uploaded, but timelines can vary based on country and bank partners.

Fraud and Security: What to Do Immediately

Never send money to someone you haven’t met or to settle taxes, tech-support fees, romance requests, or prize claims. If you suspect a scam or sent money under pressure, call MoneyGram customer care at 1-800-926-9400 (US) or your local number immediately and choose the fraud option. Speed matters: if funds are not yet picked up or credited, agents can attempt to stop the transfer.

Report fraud to your local authorities as well (for example, in the US: reportfraud.ftc.gov; in the UK: actionfraud.police.uk). MoneyGram maintains internal fraud controls, but consumer vigilance is the strongest defense. Keep your reference numbers private; only the intended receiver should know them.

Fees, Limits, and Timelines You Should Expect

Transfer fees and exchange rates vary by corridor, payment method, and payout type. Debit card payments and cash pickup tend to post fastest; bank account transfers can take 1–2 business days or longer depending on the receiving bank and holidays. Customer care can quote the current fee for your exact send corridor if you provide both countries, amount, and payout method.

Online send limits commonly cap at up to USD 10,000 per transfer for many US-origin transactions, with rolling 30‑day profile limits that can vary based on your verification status and destination. Agent locations may allow higher limits with enhanced verification. If you hit a limit, ask support about temporary increases or required documentation.

Corporate and Regulatory Escalations

If your case remains unresolved after contacting customer care, request a case ID and a supervisor callback. Keep notes with dates, agent names, and outcomes. For formal complaints in the US, you can submit to the Consumer Financial Protection Bureau (consumerfinance.gov/complaint). UK customers may contact the Financial Ombudsman Service after exhausting MoneyGram’s internal process.

For corporate information, refer to MoneyGram International, Inc. (headquartered in Dallas, Texas, USA). For the most current postal addresses for legal or compliance correspondence, use the Contact or Legal sections at https://www.moneygram.com to ensure your documents reach the correct department.

Tips for Faster Resolution

Call during off-peak hours in your time zone, have your reference number and ID ready, and use the same phone number and email that appear on your MoneyGram profile. If you’re asked to upload documents, submit high-resolution color images (front and back where applicable) and confirm you received the “documents received” confirmation.

Before ending the call or chat, ask for your case ID, any promised credits or timelines, and the next action you need to take. If you need a follow-up, request the best callback window and verify your contact details on file. This reduces delays and duplicate reviews.