Mint Customer Care Number: The Complete, Up‑to‑Date Contact Guide

Mint Mobile customer care number (most people mean this)

For wireless service issues with Mint Mobile (the U.S. prepaid carrier that runs on the T‑Mobile network), the primary customer care number is 1‑800‑683‑7392. You can also dial 611 directly from a Mint Mobile phone to reach support without using your plan minutes. Support is available 7 days a week, generally from 5:00 a.m. to 7:00 p.m. Pacific Time (8:00 a.m. to 10:00 p.m. Eastern).

Mint Mobile offers support in English, and many agents can assist in Spanish. If you use a TTY or need relay services, dial 711 to connect to the Telecommunications Relay Service and request a call to 1‑800‑683‑7392. During peak periods—typically midday to early evening in Pacific Time—you may experience longer hold times; early morning hours tend to be quickest.

In addition to phone support, Mint maintains live chat and self‑service tools in the Mint Mobile app (iOS and Android) and at support.mintmobile.com. For SIM/eSIM activation specifically, use mintmobile.com/activate for the fastest path; most activations complete in minutes when your device is compatible and unlocked.

Quick reference: numbers, hours, and official links

Use the numbers below for direct help with activation, billing, plan changes, porting a number in or out, device/APN troubleshooting, and lost or stolen phone support. If you are calling from your Mint line, dialing 611 routes you to the same customer care system and can authenticate your account more quickly.

Always verify you are on Mint’s official sites before entering personal information. Official support properties end in mintmobile.com and support.mintmobile.com. Avoid third‑party “lookup” sites that list outdated or non‑official numbers.

• Mint Mobile customer care (U.S.): 1‑800‑683‑7392 (7 days, 5:00 a.m.–7:00 p.m. PT)
• From a Mint phone: 611 (free)
• Activation and eSIM help: https://www.mintmobile.com/activate
• Support center and live chat: https://support.mintmobile.com
• Plans and pricing: https://www.mintmobile.com/plans

What to have ready before you call (to resolve issues faster)

Having a few specifics on hand can cut your call time dramatically. For activation or service troubleshooting, be ready with your device IMEI (15 digits, dial *#06# on the phone), the SIM or eSIM ICCID (19–20 digits for physical SIM, shown on the card or in your device settings), and your Mint Mobile account email and phone number. If an order is involved, the Mint order number (from your confirmation email) helps the agent locate shipping or refund details immediately.

If you’re porting a number to Mint, you’ll need your current carrier’s account number and transfer PIN (or “port‑out” PIN). For security, many carriers require generating a fresh port‑out PIN inside their app or by texting a shortcode. If you’re porting a number out of Mint, an agent can guide you to retrieve your Mint account number and create a transfer PIN in the app or web account under Number Transfer settings.

• Account identifiers: Mint phone number, account email, and last 4 digits of the payment method on file
• Device/SIM details: IMEI (15 digits), SIM/eSIM ICCID (19–20 digits), device model and iOS/Android version
• Porting: current carrier account number and transfer PIN; billing ZIP; account holder name exactly as on file
• E911 address: your current service address for emergency calling registration (street, city, state, ZIP)
• Order/billing: Mint order number, invoice date, and any relevant ticket numbers from prior contacts

If you meant Intuit Mint (the budgeting app), here’s how support works in 2024–2025

Intuit announced in late 2023 that the Mint personal finance app would be discontinued in 2024, with many features migrating to Credit Karma. As a result, there is no dedicated “Mint app” customer care phone number. Official assistance is now routed through online help channels, account‑specific messaging, and guided migration resources.

Start with help.mint.com for sunset information and data export guidance, and creditkarma.com for ongoing product support. Credit Karma primarily provides support via secure messages after sign‑in and through help articles; it does not publish a general inbound phone line for consumer support. Be cautious: third‑party websites and unsolicited calls claiming to be “Mint support” for the budgeting app are a frequent scam vector.

If you need a copy of your historical Mint data, sign in to your old Mint account (if still available) and follow the data export instructions provided in the help center. For identity or login issues on Credit Karma, use the account recovery flows on creditkarma.com and the in‑account support request forms to reach an agent.

Common issues and realistic resolution timelines

Activation (eSIM or physical SIM) typically completes in 5–15 minutes once prerequisites are met (unlocked device, compatible bands, strong signal, correct APN). If a number port‑in is involved, expect 2–4 hours for most mobile‑to‑mobile ports during normal business hours; ports from landlines/VoIP can take 24–48 hours. During the porting window, you may briefly receive calls or texts on either carrier.

Lost or stolen device? Call 1‑800‑683‑7392 or dial 611 from another Mint line immediately to suspend service and protect your number. Replacements for physical SIMs can usually be arranged the same day; eSIM re‑provisioning is often immediate once identity is verified. If fraud is suspected (e.g., SIM swap), ask the agent to add extra port‑out protections and enable account‑level security codes.

Billing adjustments and refunds (for example, unused months on multi‑month plans) are handled case‑by‑case. When approved, refunds generally post back to the original payment method within 3–10 business days depending on your bank. Shipping for starter kits and replacement SIMs within the contiguous U.S. typically runs 2–5 business days via standard carriers; expedited options may be available at checkout. For current plan pricing—often marketed from $15/month for new-customer introductory multi‑month offers—verify live rates at mintmobile.com/plans, as promotions change throughout the year.

Safety and authenticity checklist when seeking “Mint customer care”

Legitimate Mint Mobile communications come from mintmobile.com domains, in‑app notifications, or verified SMS/email channels. Agents may ask for standard verification (e.g., last 4 digits of a payment method, a one‑time passcode, or billing ZIP), but will not request full Social Security numbers, your full credit card number, gift cards, or remote access to your device as a condition of support.

Before calling any number you find online, cross‑check it against the official list on support.mintmobile.com or the numbers in this guide. Toll‑free numbers can be spoofed; if something seems off (unexpected hold prompts, requests for payment before assistance), hang up and redial 1‑800‑683‑7392 or dial 611 from your Mint line. Never share your transfer (port‑out) PIN with anyone except when you are intentionally moving your number to a different carrier.

If you believe you interacted with a fake support line, immediately change your Mint account password, generate a new port‑out PIN, and contact customer care to add security notes. Consider placing a fraud alert with your mobile account and, if any identity information may have been exposed, a fraud alert with the credit bureaus.