Michael Kors Customer Care: A Complete, Practical Guide (2025)

How to reach Michael Kors customer care quickly

The most reliable entry point for support is the Contact Us hub on the official site. Start at https://www.michaelkors.com and select your country/region in the site footer; then open Customer Service → Contact Us. From there you’ll see the live chat widget, region-specific phone options, and a secure web form for email support. Phone numbers and operating hours vary by country and are updated on that page, which ensures you get the correct, current details.

For store-level inquiries (stock checks, appointments, services), use the Store Locator on the same site. Enter your city or ZIP/postcode to get verified addresses, direct phone numbers, and today’s hours for full-price boutiques and outlet locations. For order-related help, have your order number (format typically begins with MK or looks like 10–12 digits) and the email used at checkout ready. If you purchased through a department store or another authorized retailer, contact that seller first; Michael Kors boutiques can only assist with MichaelKors.com or Michael Kors–owned store purchases.

• Live chat: Best for quick fixes (order tracking, cancellations within short windows, returns label requests). Access via the chat icon on the Contact Us page after selecting your region.
• Phone support: Use the region-specific number listed on the Contact Us page for time-sensitive changes (address corrections before shipment, fraud verification, duplicate charge reversals).
• Email/web form: Ideal for attachments (photos for defect assessment, receipts for warranty, police report for missing package claims). You’ll receive a case number—save it for follow-up.
• Store Locator: Find verified addresses, in-store inventory status, and service availability by location. Start from https://www.michaelkors.com → Store Locator and filter by boutique or outlet.

Orders, shipping, and tracking

Once an online order is placed, you’ll receive a confirmation email within minutes. A second email with tracking follows when the parcel is scanned by the carrier. If your order contains multiple items, you may receive more than one tracking number; items can ship from different fulfillment centers. Use your account dashboard to see real-time status, or track as a guest via the Order Status tool using your order number and billing ZIP/postcode.

If you need to modify or cancel, act fast. Orders enter automated processing quickly; some regions support same-day or near-immediate processing. Use live chat or call the regional support number shown on the Contact Us page to request changes. Address edits after shipment aren’t guaranteed; carriers sometimes support rerouting but may require identity verification and could affect delivery time. For failed delivery attempts, the tracking page will show the next step (redelivery, pickup point, or return-to-sender). If tracking stalls for 48–72 hours with no scans, open a support case for a trace.

Returns and exchanges

Most regions offer a straightforward return window for eligible items in new, unused condition with original tags and packaging. Final sale items, monogrammed/engraved pieces, and worn fragrance/beauty typically can’t be returned. Start at Customer Service → Returns & Exchanges for your region’s exact policy and to generate a prepaid label or QR code if available. If you prefer, many full-price boutiques can accept online returns from the same country; bring the packing slip, order confirmation, or QR code.

Expect refunds to be issued back to the original payment method after the return is received and processed at the warehouse or store. Banks can take an additional 3–10 business days to post the credit. If you used split tender (e.g., gift card + credit card), the refund follows the original proportions. Exchanges for a different size or color may be supported in-store if the replacement is in stock; online exchanges, where offered, are typically like-for-like and must be initiated through your account.

• Prepare your return: Include the packing slip; remove or cover old shipping labels; use sturdy packaging to prevent transit damage.
• Timing matters: Initiate your return well before the policy deadline—carriers need time to scan and deliver the parcel back.
• Proof is key: Keep the drop-off receipt with tracking. For lockers/QR returns, save the confirmation email with barcode and timestamp.
• Partial returns: If one item in a multi-item order is delayed or backordered, you can typically return the rest independently.
• Gift returns: Use the gift return option on the Returns page; refunds are commonly issued to a Michael Kors gift card or e-gift card.

Repairs, warranty, and product care

Watches generally carry a limited warranty that covers defects in materials and workmanship of the movement, hands, and dial for a defined period (commonly two years from purchase in many regions). Straps, batteries, and cosmetic wear are usually excluded. Warranty validation requires proof of purchase and the watch’s model/reference number from the case back. Repairs outside warranty can be serviced by an authorized center; costs depend on the diagnosis (for example, battery and water-resistance reseal, crown/stem repair, crystal replacement). Turnaround can range from 2–6 weeks, depending on parts availability and shipping time.

Handbags, small leather goods, footwear, and ready-to-wear are assessed case-by-case. Many regions offer a limited period during which manufacturing defects are reviewed and corrected at no charge; typical examples include stitching failure or hardware malfunction not caused by misuse. To start, contact customer care with clear photos, a brief description, serial/identification details if present, and proof of purchase. You’ll receive instructions to ship the item to a service center or to visit a participating store for assessment. For cosmetic upkeep, store leather items in dust bags, avoid prolonged sunlight or moisture, and use a neutral leather conditioner sparingly; suede pieces benefit from a soft brush and a protective spray designed for suede.

Price adjustments and promotions

If your item goes on promotion shortly after purchase, some regions offer a one-time price adjustment when criteria are met: identical item, same color and size, and available to purchase at the lower price. The adjustment window is typically short (often one to two weeks from purchase) and excludes outlet pricing, third-party retailers, and limited-time flash sales. Initiate the request through customer care with your order number and a link or screenshot of the current product page showing the lower price.

Promo codes must be applied at checkout; most can’t be stacked. If a code failed due to a system issue, contact support promptly—agents can review the timestamped cart log and may issue a partial refund or a one-time courtesy if policy allows. Gift-with-purchase promotions require returning the gift if you return the qualifying item; otherwise, the gift’s value may be deducted from your refund.

Gifts, personalization, and special orders

Online checkout typically offers gift options such as a printed message and premium packaging; availability and pricing vary by region and season. For corporate gifting or group orders, contact customer care via the web form with quantity, timeline, and destination details; you’ll often be routed to a specialized team that can advise on stock, lead times, and branding rules.

Monogramming/engraving services, where offered, are usually limited to select items and characters per brand standards. Personalized items are final sale in most regions. Before ordering a customized piece, confirm character limits, processing time added to shipping, and the return policy for personalized products.

Account security, receipts, and privacy

Create an account before or after purchase to consolidate receipts, save addresses, and view warranty-relevant data. If you checked out as a guest, you can generally attach the order to a new account later using the order number and email. For security, enable any available multi-factor authentication and keep your contact details current so support can verify your identity quickly when handling sensitive requests (address changes or refunds).

To exercise privacy rights (access, deletion, or do-not-sell/share where applicable), visit the Privacy Policy link in the website footer for your region—look for a “Privacy Request” or “Your Rights” portal. Include your order number(s) or account email to expedite verification. Marketing preferences can be updated via the unsubscribe link in emails or through your account settings; changes typically take effect within a few business days.

International and regional differences

Policies for returns, shipping, and taxation differ by country. In the EU/UK, statutory consumer rights and distance-selling regulations may layer on top of brand policies; VAT handling and return logistics also differ. In Canada and parts of APAC, duties and import fees may be shown at checkout (Delivered Duty Paid) or billed by the carrier (Delivered Duty Unpaid)—check your order summary for clarity before you confirm.

Always switch to the correct country site using the selector in the footer; it controls available payment methods, currencies, delivery options, and the customer care phone number. If you moved or are traveling, support teams can only access order data for the country where the order was placed.

Escalations and resolution tips

If you need to escalate, provide a concise timeline with dates, tracking scans, and photos. Reference your existing case number in every message so the history follows your file. For missing packages, include the carrier’s final scan, confirmation of your delivery address, and (if requested) a signed affidavit or police report—these documents help speed claims with carriers and loss-prevention teams.

When a resolution is agreed (refund, replacement, or repair), ask the agent to summarize it in writing on the case thread. Keep that message until the outcome is complete and reflected in your account or bank statement. If you purchased from an authorized retailer rather than directly from Michael Kors, their policies and processes govern the resolution; gather your receipt and contact that retailer’s customer service first, then loop in Michael Kors only if directed for warranty service.

Where to start

Navigate to https://www.michaelkors.com, select your region at the bottom of the page, and open Customer Service. Use live chat or the regional phone number on the Contact Us page for urgent order changes, and the Returns & Exchanges page to initiate a return with a prepaid label or QR code. For watch warranties and repairs, follow the Watches/Service link in Customer Service to reach the authorized service portal for your country.

Does Michael Kors have a 2 year warranty?

Your MICHAEL KORS watch is warranted by Michael Kors Watches* for a period two (2) years from the original date of purchase under the terms and conditions of this warranty. The Michael Kors warranty covers materials and manufacturing defects.

Does Michael Kors do free repairs?

If the handbag, small leather good or tech accessory proves to be defective in material or workmanship under normal use anytime within the first year, we will repair the item free of charge. Defective handbags, small leather goods or tech accessories will not be returned to customer.

How do I contact Michael Kors customer service?

Contact Us

1. Give us a call. Give us a call.
2. Give us a call. We’re available Monday through Friday from 9 AM to 9 PM EST, and Saturday & Sunday from 10 AM to 6 PM EST. CUSTOMER SERVICE. 1-866-709-KORS (5677) Give us a call for TDD/TTY assistance 9 AM to 5 PM EST, Monday through Friday. TDD/TTY. 1-855-TTY-KORS (889-5677)

Does Michael Kors have a lifetime warranty on their purses?

Michael Kors handbags, small leather goods and tech accessories are protected from the original date of purchase by a one-year limited warranty. Footwear is protected against defects in materials and/or workmanship for 90 days from the original date of purchase.