Mercedes Customer Care Number: The Definitive, Practical Guide (United States)

The Primary Mercedes-Benz Customer Care Numbers (U.S.)

If you are in the United States, the fastest path to official support is the Mercedes-Benz Customer Assistance Center. For most needs—including product questions, connected services, warranty and dealer coordination, or immediate roadside help—start here. The line routes intelligently based on your selection and is staffed around the clock for emergencies.

• Mercedes-Benz Customer Assistance Center (U.S.): 1-800-FOR-MERCEDES (1-800-367-6372) — General product support, warranty questions, connected services, dealer liaison, and 24/7 Roadside Assistance.
• Mercedes-Benz Financial Services USA (MBFS): 1-800-654-6222 — Billing and payments, payoff quotes, lease-end options, titles/registrations, address changes (Mon–Fri business hours; check mbfs.com for current hours and holiday schedules).
• Mercedes-Benz Vans (Sprinter/Metris) Customer Assistance Center: 1-877-762-8267 — Commercial van support, upfitter questions, parts availability, recalls, and technical case escalation for Sprinter and Metris.

For owners who prefer digital channels, see the official contact page at https://www.mbusa.com/en/contact-us and the Mercedes me portal at https://www.mbusa.com/en/mercedes-me. If you use Telecommunications Relay Service (TRS), dial 711 and ask the operator to connect you to any of the numbers above.

When to Call Which Number

Use 1-800-367-6372 any time your vehicle is disabled or unsafe to drive—flat tire, lockout, dead battery, out-of-fuel, coolant loss, or accident-related towing. Roadside Assistance is available 24/7 and can dispatch help to your GPS location. New Vehicle Limited Warranty coverage in the U.S. is 4 years/50,000 miles, whichever comes first; eligible vehicles receive complimentary roadside services during this period as described in your warranty booklet.

Call MBFS at 1-800-654-6222 for anything related to your finance or lease account: payment extensions, automatic payments, payoff and title release, lease-end inspection/scheduling, excess wear and use questions, and address or insurance updates. Having your account number (or the last 8 of your VIN) speeds up verification and processing.

Sprinter and Metris owners operating for business should use 1-877-762-8267 for issues specific to commercial vans, including parts supply ETAs, warranty coverage interpretation for vocational use, and coordination with authorized van dealers and certified body/repair centers. The vans team can also guide you on recalls and service campaigns that are unique to commercial platforms.

What to Have Ready Before You Call

Having accurate information at hand reduces hold time and helps the agent dispatch the correct help or complete your request on the first call. If you are requesting roadside assistance, prioritize safety and get the vehicle to a secure location first.

• VIN (17 characters). Found at the lower-left windshield corner, on the driver’s door jamb label, and in the Mercedes me app. Example format: WDDXXXXXXXXXXXXXX.
• Exact location. Street address or highway and mile marker; GPS coordinates if rural. Example: “I-80 Eastbound, mile 142.6” or “37.7749, -122.4194.”
• Vehicle details. Model and year (e.g., 2022 GLE 350 4MATIC), exterior color, license plate, approximate mileage, and fuel/charge level for EVs.
• Symptom description. Warning messages, recent repairs, noises, leaks, or smells; note if the vehicle is in Park/Neutral and whether it will start, drive, or charge.
• Preferred dealer. Name and ZIP code of the dealer you want to use for follow-up repairs or inspection.
• Contact info. Mobile number for callbacks/SMS updates and an email address.
• Mercedes me ID. If you use the app for connected services, having your login ready helps with remote diagnostics and SOS/Assist features.
• Finance/lease only: MBFS account number (or last 8 of VIN), last 4 of SSN/TIN for verification, and banking details if making or arranging a payment; for payoff quotes, know your desired good-through date.
• Insurance information. Especially useful for collision tows or glass/tire incidents outside warranty coverage.

If you cannot access the VIN (e.g., locked out), the agent can often locate your record using your name, phone number, and vehicle model/year, but verification will take longer. Photos of the dash warnings or tire damage can be emailed if requested by the agent.

Roadside Assistance: Coverage, Eligibility, and What to Expect

Roadside dispatch includes towing to the nearest authorized Mercedes-Benz dealer, jump-starts, tire changes where safe, lockout assistance, fuel delivery, and on certain models specialized flatbed towing requirements. For vehicles within the New Vehicle Limited Warranty (4 years/50,000 miles), most onsite services are complimentary; towing beyond the nearest authorized dealer or to a preferred dealer may incur charges—confirm specifics with the agent before dispatch.

Certified Pre-Owned (CPO) vehicles generally include a CPO Limited Warranty (commonly 1 year/unlimited miles) that begins after the original 4-year/50,000-mile term expires. Roadside benefits for CPO vehicles are defined in your CPO contract and can vary by model year and program terms; ask the agent to verify your VIN’s current coverage. High-voltage battery warranties on most Mercedes-Benz EVs commonly span up to 8 years/100,000 miles; while this is not a roadside program, it can influence repair authorization or towing destination.

Arrival times depend on location, traffic, and weather. In urban areas, providers often arrive quickly; rural or severe-weather conditions can extend ETA. If the vehicle is in a complex location (e.g., parking garage with height limits or an unpaved road), tell the agent so they can dispatch a suitable truck. You’ll receive a service reference number; keep it handy if you need to call back or coordinate with your dealer.

Official Websites, Apps, and Mailing Addresses

Mercedes-Benz USA contact hub: https://www.mbusa.com/en/contact-us. Owners resources, including maintenance schedules, manuals, and roadside details: https://www.mbusa.com/en/owners. Connected services (Mercedes me), remote vehicle functions, and SOS/Assist info: https://www.mbusa.com/en/mercedes-me. These pages are the authoritative sources for the most current numbers, program terms, and hours.

Finance and lease customers can manage accounts, request payoff quotes, and set up Auto Pay at Mercedes-Benz Financial Services: https://www.mbfs.com. Most routine tasks—statements, payments, and lease-end scheduling—can be completed online without a call. If you mail documents or need formal correspondence, use the address on your statement; the corporate HQ for MBFS USA is:

Mercedes-Benz Financial Services USA LLC, 36455 Corporate Drive, Farmington Hills, MI 48331.

Mercedes-Benz USA corporate headquarters relocated in 2018 and is located at: 1 Mercedes-Benz Drive, Sandy Springs, GA 30328. Do not send payments or roadside requests to this address; it is provided for reference only. For recalls, check your VIN at https://www.mbusa.com/en/recall or via the federal database at https://www.nhtsa.gov/recalls.

Outside the United States: How to Find Your Correct Number

Customer care and roadside numbers differ by country. To locate the official number for your region, visit https://www.mercedes-benz.com, select Menu, then Worldwide (or scroll to the footer and choose your country). From your national site, go to Contact or Owners/Support for the local customer assistance and roadside lines. Many markets also publish a dedicated assistance number within the Mercedes me app.

If you purchased your vehicle in one country and are traveling in another, the safest approach is to use the Mercedes me SOS/Assist function or call your home-market customer care number and request a transfer to the local assistance provider. Keep your VIN and precise location on hand to speed international coordination. For accessibility needs, use your country’s relay service (e.g., 711 in the U.S.) to connect to the listed numbers.

Quick Tip

Save the three U.S. numbers in your phone: 1-800-367-6372 (customer care and 24/7 roadside), 1-800-654-6222 (financial services), and 1-877-762-8267 (Sprinter/Metris). Label them clearly—when you need help, seconds count.

How do I file a complaint with Mercedes?

If you are a Mercedes-Benz customer looking for assistance, please reach out to our Customer Care team at 1-800-FOR-MERC (1-800-367-6372) or by email.

How do I talk to Mercedes?

You can use voice control and the central controller or touch control buttons.

What number is 877 496 3691?

Should you need additional assistance, please visit www.mbusa.com, and use the “Email/Write” section under Customer Support, or call 1-877-496-3691. Once again, we sincerely regret any disruption or inconvenience this situation may have caused and ask for your understanding and your patience as we address this issue.

How do I contact Mercedes USA customer service?

Main:213-784-8927.