Manheim Customer Care: How to Get Fast, Precise Help Across Auctions and Digital Channels

Manheim operates one of the largest vehicle remarketing networks in North America, founded in 1945 in Manheim, Pennsylvania, and now part of Cox Automotive. With more than 100 physical and mobile auction locations and robust digital platforms, customer care needs span everything from arbitration and title follow-up to Simulcast, Manheim Express, and billing support. Knowing exactly where to go—and what details to provide—can mean the difference between a same-day resolution and a week of back-and-forth.

This guide explains how Manheim Customer Care is structured, how to reach the right team, what information to have ready, and how to navigate core processes like arbitration, titles, payments, and in-lane vs. online support. It also includes useful addresses, phone numbers, and links to get you directly to the correct resources.

Who Manheim Customer Care Serves and How to Reach Them

Manheim Customer Care supports licensed dealers, consignors, fleets, financial institutions, and authorized transporters that transact in-lane, via Simulcast, OVE, or through the Manheim Express app. Support is tailored by channel: in-lane sale issues are handled by the local auction’s Post-Sale and Arbitration teams, while digital access, account security, and Simulcast connectivity are handled by centralized client care and product teams.

For general assistance, the primary gateway is the Manheim site. Start at https://www.manheim.com and select Help or Contact from your logged-in dashboard (My Manheim). If you need a live agent, Manheim Client Care can be reached at 1-866-MANHEIM (866-626-4346). For location-specific questions (e.g., PSI, storage, late titles), use the location directory at https://www.manheim.com/locations to find the auction’s phone number, hours, fee schedule, and policies.

Common Requests and What Information to Have Ready

Whether you’re resolving a condition report discrepancy or requesting a title status update, the fastest outcomes come when you supply full identifiers and timelines. Manheim teams work off sale and unit metadata; having it up front cuts multiple calls and emails. If you purchased online and the vehicle is in transit, having the transport pickup/delivery status at hand speeds arbitration triage and storage reviews.

If you are not the account owner, ensure you are listed as an authorized user on the dealership profile; many actions (payment release, arbitration filing, account changes) require the owner or a designated admin. For digital issues (login/MFA), be prepared to verify your identity using the email and mobile number registered on your Manheim profile.

• Identify the unit: full 17-digit VIN, lot/run number, sale date, sale channel (In-Lane/Simulcast/OVE/Manheim Express).
• Identify your account: dealership name, Manheim buyer number, your full name and role, callback number, and email.
• Document timing: invoice date/time, transport pickup/delivery timestamps, mileage at pickup and current mileage.
• Evidence for claims: photos or videos, OBD/diagnostic codes, third-party inspection reports, repair estimates with labor hours.
• Payment and title status: floorplan used (if any), ACH/credit date, gate pass status, and any title tracking or “Title Absent” documentation.

Escalations, Arbitration, and Title Resolution

Arbitration windows and defect thresholds follow NAAA-based policies and can vary by sale light (Green, Red, AS-IS) and by channel. As a rule of thumb, mechanical arbitration on Green Light units is time- and mileage-bound from sale or delivery, and cosmetic-only issues are generally excluded. Online purchases typically measure timelines from confirmed delivery. Always check the sale-day announcements and the location’s posted arbitration rules on its page at https://www.manheim.com/locations.

File arbitration as soon as a qualifying issue is confirmed. Submit photos, diagnostics, and repair estimates with your claim to avoid delays. If a title is marked “Title Absent,” customer care will track the countdown and communicate options if a delay extends beyond the allowable period; remedies can include cancellation or price adjustments, depending on policy and your election. For unresolved cases, ask the representative to log a formal escalation with the location’s Arbitration Manager or the Regional Client Care lead and request a case number.

Arbitration Tips That Save Time

Start your claim within the applicable window and do not authorize tear-downs before approval if you want the issue considered. If a PSI (Post-Sale Inspection) was purchased, ensure you reference the PSI outcome; certain covered items vetted by PSI can streamline a decision. For transport-related damage, notify the carrier immediately and document condition at pickup and delivery, as these claims often follow a different path than mechanical arbitration.

Digital Support: My Manheim, Simulcast, and Manheim Express

For login, MFA, and access issues, use the My Manheim portal via https://www.manheim.com and choose Sign In. If you’re locked out, use password reset, then contact 1-866-MANHEIM if MFA codes aren’t arriving. Confirm that your profile’s email and mobile number are current; outdated info is a common cause of login problems.

Simulcast troubleshooting focuses on connectivity and browser settings: use a current browser, allow pop-ups, enable audio, and test on a non-corporate network if you suspect firewall issues. For Manheim Express, keep the app updated, ensure camera and location permissions are granted, and capture photos in a covered area to reduce glare; higher-quality CRs reduce post-sale disputes and rejections.

Fees, Invoices, and Payments

Buyer fees, sale-day fees, PSI, storage, and gate pass policies are set by each location and posted on its page under Policies & Fees at https://www.manheim.com/locations. If you are floorplanning, coordinate with your lender (e.g., NextGear Capital or your preferred line) to ensure payment release aligns with pick-up scheduling—misalignment is a frequent source of storage accruals. For ACH or wire payments, attach remittance details to the invoice or include the invoice number in the memo to speed reconciliation.

To dispute an invoice line (e.g., a duplicate PSI or storage day you believe should be waived), contact the location’s Accounts or Post-Sale team with supporting timestamps (invoice issue time, gate pass printed time, carrier pickup time). Provide your invoice number, and ask the agent to add a dispute note to the unit in the system; then request a revised invoice before paying to prevent rework.

Locations, Hours, and When to Visit in Person

For complex post-sale or arbitration cases tied to a specific lane or department, an in-person visit during business hours can be effective, especially when the unit is physically at the auction. Always call ahead using the number listed on the auction’s page at https://www.manheim.com/locations to confirm the right office (Arbitration, Titles, Accounts) and their desk hours, as these can differ from the general gate or lot hours.

Manheim’s origin site remains one of its busiest: Manheim Pennsylvania, 1190 Lancaster Rd, Manheim, PA 17545. For route planning, verify sale-day traffic patterns; large sales can create significant congestion near opening times. If you need to meet both Arbitration and Titles on the same day, schedule Titles first to verify status, then see Arbitration with any updated documentation (e.g., title received, lien release).

Direct Contacts and Useful Links

For immediate help with account access or general questions, call Manheim Client Care at 1-866-MANHEIM (866-626-4346). Use the main site for authenticated support options, case tracking, and live chat when available. For location-specific phone numbers and fee schedules, the directory at https://www.manheim.com/locations is the fastest path to the right local desk.

• Main website: https://www.manheim.com (account access, Simulcast, OVE, Express, Help)
• Location directory: https://www.manheim.com/locations (addresses, phone numbers, hours, policies, fees)
• Founding site address (Manheim Pennsylvania): 1190 Lancaster Rd, Manheim, PA 17545
• Client Care phone: 1-866-MANHEIM (866-626-4346)

With the right identifiers in hand and a clear path to the correct team, most Manheim customer care issues—titles, arbitration, billing, and digital access—can be resolved quickly. Use the directory to locate the auction, call Client Care when you need centralized help, and document your timelines and evidence from the start to maximize your chances of a fast, favorable outcome.

What happens if you don’t pay Manheim?

If payment is not received by the end of business day 3 of aging, a 3% late fee will be assessed. Buying privileges will be suspended after business day 4 of aging.

Who is the owner of Manheim?

Cox Enterprises
A subsidiary of Atlanta-based Cox Enterprises, Manheim is transforming the wholesale vehicle buying and selling experience through investments in technology and innovative products and services.

How do I file a complaint with Manheim?

We’re here to help. Contact Client Care or call Manheim Customer Care at 1-866-626-4346 (866-MANHEIM), Mon-Sat 8am-10pm ET. When sending an email, please be sure include your account number (5MIL/1MIL), any applicable VINs, your phone number and email address, and the reason you are contacting us.

What is the 800 number for Manheim?

1-866-626-4346
You can email Manheim Client Care or call them at 1-866-626-4346, Mon-Sat 8am-10pm ET.