Luminous Customer Care Number: How to Find the Right Contact Fast and Avoid Wrong Numbers

When you need service for a Luminous inverter, battery, UPS, or solar product, calling the correct customer care number saves time and prevents costly mistakes. Contact numbers change over time, vary by region, and may differ for sales, service, and warranty claims. Publishing a single static number often leads users to outdated lines. The most reliable approach is to fetch the current official number directly from Luminous’ own channels and verify it before dialing.

Luminous Power Technologies is a Schneider Electric company (majority stake acquired in 2011 and increased to full ownership by 2017). Its official website is https://www.luminousindia.com. For India customers, that website and the printed warranty card inside your product box are the authoritative sources for the latest customer care numbers, working hours, and the exact process to raise a service ticket.

How to Locate the Official Luminous Customer Care Number

Use the steps below to get the current, correct contact number for your city or product line. This minimizes the risk of calling a spoofed or discontinued line and ensures you’re routed to the right team for warranty or paid service.

• On the official website: Go to https://www.luminousindia.com and scroll to the footer, then click “Contact Us” (commonly labeled Contact/Support/Service). On that page, look for “Customer Care” or “Service Request.” Luminous periodically updates phone numbers and hours here.
• From the product’s warranty card: Check the “Warranty & Service” section inside the box. Most Luminous inverters and batteries ship with a warranty booklet showing the current customer care number, email, and a QR code for web support. Keep a photo of this page for quick reference.
• From the official social handles: Search for “Luminous India” on X (Twitter), Facebook, and LinkedIn, and verify the blue checkmark. Use only support numbers that appear in posts or profile sections that link back to luminousindia.com. Do not trust numbers posted in comments by unverified accounts.
• Through the store where you purchased: Reputable dealers can provide the official number and help raise a service ticket on your behalf. Cross-verify anything they share by checking it against the Contact page on luminousindia.com.
• On the invoice or SMS from Luminous: If you registered your product during installation, Luminous may send a confirmation email or SMS containing a service link or number. Match the domain (luminousindia.com) and confirm it again on the official site.

What to Have Ready Before You Call

Having complete details on hand speeds up call handling, reduces back-and-forth, and helps the service desk open your case correctly on the first try. It also ensures warranty validation without delays.

• Product details: Model name/number (e.g., “Icon 1100,” “Eco Watt,” “RC 18000 battery”), serial number (from the unit’s label), and date of purchase (from invoice). Luminous warranty for home UPS/inverters is commonly 24–36 months; batteries often carry 36–60 months depending on model—your card has the exact terms.
• Installation and usage context: Installation date, installer/dealer name, current load in watts/VA, backup runtime observed, any error codes/beeps, and recent events (power surge, deep discharge, flooding, or heat exposure).
• Contact and location: Your full name, callback number (+91 mobile), address with landmark and PIN code, and preferred service window (e.g., weekdays 10:00–13:00 IST). If you have prior case IDs, keep them handy to avoid duplicate tickets.

Typical Working Hours, Call Costs, and What to Expect

Customer care operating hours in India are commonly aligned with business hours (for example, Monday–Saturday, 9:00–18:00 IST), with closures on national holidays. Always rely on the hours posted on the Luminous Contact page; these can change during peak seasons or public holidays. If you cannot connect by phone, use the web form or email listed on the same page so your request is timestamped.

India “1800” numbers are toll-free from most major networks; “1860” or geographic numbers may incur local call charges depending on your plan. If you are calling from outside India, use the web contact form or email and ask for an international callback option to avoid high charges. When your call is connected, the agent will usually verify your identity, check warranty eligibility based on purchase date/serial number, and issue a service request (SR) or case ID that you should note and keep.

Email, Web, and App-Based Support Options

Besides phone support, Luminous provides digital channels that are often faster during peak call times. Use the Contact/Support form on https://www.luminousindia.com to submit a service request with attachments (invoice copy, product photos, or a short video of the issue). This is especially helpful for diagnosing error indicators or audible beeps, and for logging issues after hours.

If an email address is listed on the Contact page (e.g., a “care@” or “support@” luminousindia.com mailbox), include concise details in the subject line such as “Warranty claim – Icon 1100 – Overload beep – Mumbai – Invoice dated 2023-11-12.” In the body, provide your full contact details and attach a clear photo of the serial label and invoice. You should receive an automated acknowledgment with a ticket or reference ID—keep it for follow-up.

Service Requests, Warranty Validation, and On-Site Visits

For standard warranty repairs, the agent will validate coverage from your purchase date or product registration. If your invoice date is earlier than what the system shows, send a scanned copy to correct it. Many models include on-site service in metro areas and carry-in service in others; the exact policy varies by product and PIN code, so ask the agent to confirm your service mode and any visit charges if out of warranty.

During the first call, request an estimated timeline and escalation path. If spare parts are needed, ask for availability and part numbers so you can track progress. Keep your case ID handy when following up. If your backup requirement is critical (e.g., medical equipment), inform the agent; they may prioritize or suggest a temporary workaround (like switching to reduced load or disabling nonessential sockets) until a technician visit.

Security Tips: Avoiding Fake “Customer Care” Numbers

Search ads and classifieds sometimes display spoofed numbers that pretend to be Luminous support. As a rule, only trust numbers shown on the Contact page of https://www.luminousindia.com or on your official warranty card. Be wary of third-party sites that list multiple brands on one page or use domains that do not end with luminousindia.com.

Never share one-time passwords, UPI PINs, or card CVV over the phone. Luminous service agents do not ask for remote access apps to diagnose inverters or batteries. If anyone requests an advance “security deposit” for a technician visit via wallet transfer, disconnect and re-verify the number from the official site. When in doubt, switch to the web contact form and wait for an official reply.

Frequently Asked Practical Questions

What if I cannot find the number on the website? Check the footer for “Contact,” “Support,” or “Help.” If you still cannot find it, use the site’s search bar for “customer care” or “service request.” You can also check the product’s QR code on the warranty card—many recent models include a support link.

Can I raise a ticket without calling? Yes. The online form on the Contact page and the official support email (as listed there) both create a ticket. You should receive an acknowledgment with a reference number. Use that number when you later speak with an agent so they can view your case history.

Are there separate numbers for solar products? Luminous often routes solar PV/inverter queries to a specialized desk. If you own a hybrid inverter, solar battery, or charge controller, mention this at the start of the call or choose the “Solar” IVR option if presented. This helps you reach engineers familiar with PV-specific diagnostics.

Bottom Line

For the current, official Luminous customer care number, always start at https://www.luminousindia.com and the warranty card supplied with your product. Confirm working hours and contact options there, prepare your product details beforehand, and use the issued case ID for every follow-up. This approach ensures you reach the right team, avoid fake helplines, and get your inverter or battery back to reliable operation with minimum delay.

What is the customer care number of Amaze battery?

9999933039
*36 (Free of Cost) + 24* (Pro-rata). In the event that a battery develops any technical faults, please contact a customer care executive at 9999933039 or send an email to [email protected].

How do I contact luminous brand?

If you face any technical issues with the Luminous Products, please contact Luminous Care through: Toll Free No: 9999933039. Email ID: [email protected]. WhatsApp No: +91 7042-833-939.

How do I complain about a luminous inverter?

You could reach out to us on:

1. 9999933039. 9:00AM to 6:00PM.
2. +91-7042833939.
3. [email protected].

Why is my luminous inverter not working?

These problems are usually caused due to tripped inverters, improper or disconnected batteries, loose up of the battery terminals, batteries running out of power, and those which turn weak gradually and improper connections. If the power switches are found defective, contact the service providers for help and repair.