Lufthansa India Customer Care Number: How to Reach the Right Team Fast

How to find the current Lufthansa India customer care number

Lufthansa publishes the most up-to-date India phone number on its Help and Contact page rather than maintaining a single static number. This is intentional—numbers, hours, and call routing can change to balance traffic and outage risks. To avoid stale or third-party directory numbers, go directly to the official page: https://www.lufthansa.com/in/en/help-and-contact. The page detects your location (India) or lets you select India manually and then displays the current Service Center number and operating hours for calls placed from India.

On that page, select “Service Center” and confirm “India” as the region if prompted. You’ll see the primary customer care number for India, the language options (typically English; sometimes German), the best times to call, and any special notes (for example, reduced hours on public holidays). If you’re traveling soon, check again on the day you call—airlines occasionally update call windows during irregular operations (weather events, strikes) to prioritize imminent departures.

Step-by-step to locate the number on the official site

Open https://www.lufthansa.com/in/en/help-and-contact and choose “Contact options.” Then select “Telephone” or “Service Center.” If your browser isn’t already set to India, use the country selector (usually at the top or bottom of the page) to switch to India. The page will then display the latest India customer care number, hours (often extended during the Northern winter schedule), and any additional India-specific lines (for example, for group bookings or Miles & More).

If you have the Lufthansa mobile app (iOS and Android), tap “Help” → “Contact.” The app dials the correct local India number for your SIM/roaming context, which avoids misdialing and gives you current hours automatically. Using the app is also convenient if you need to switch to live chat or manage your booking mid-call.

When to call and how to cut waiting time

Call volumes spike during morning and early evening in India (roughly 09:00–11:30 and 17:00–21:00 IST) and when Europe opens (13:30–16:00 IST). If your issue isn’t urgent, try mid-afternoon or late evening India time. For last‑minute travel (same day or next day), use the phone; for non-urgent matters (refund tracking, name spelling proof, receipts), the web form is often faster overall: https://www.lufthansa.com/in/en/feedback-and-complaints.

Have your details ready before the agent answers. Lufthansa’s IVR generally allows you to enter your six-character booking code (PNR) or your 13‑digit e‑ticket number. Lufthansa tickets start with “220-xxxxxxxxxx”; quoting that number lets an agent pull up your file in seconds. If travel was booked via a travel agency and the ticket still shows “OPEN FOR USE,” Lufthansa can usually help; if it shows “REFUND REQUESTED” or “EXCHANGED BY AGENT,” you’ll likely be referred back to the issuing agent for fare-rule changes.

What to have ready before you dial

• Booking code (6 characters, letters/numbers) or ticket number (starts with 220-XXXXXXXXXX)
• Full names as on passport, travel dates, flight numbers (e.g., LH 761 Delhi–Frankfurt)
• Preferred alternatives for rebooking (dates/times), and your phone/email for callbacks
• Miles & More number (if applicable) and any special service requests (SSR codes like WCHR)
• For payment issues: last 4 digits of card, transaction date, INR amount as charged by bank

Alternatives to phone support (India)

When phone queues are long, use digital channels that feed the same service platforms. For itinerary changes, seat selection, baggage purchase, and name corrections within policy, manage your booking at https://www.lufthansa.com under “My bookings.” Online check-in opens 23 hours before departure, and many same-day changes or paid seat upgrades are shown there first.

For refunds, receipts, written complaints, or post-travel issues (delays, mishandled baggage), use the contact forms at https://www.lufthansa.com/in/en/feedback-and-complaints. Expect acknowledgement within minutes and a substantive reply in 3–10 business days depending on complexity. If your Lufthansa-operated flight to or from the EU was delayed or canceled, EU Regulation 261/2004 may apply—even on India–EU sectors because Lufthansa is an EU carrier. You can submit claims via the same page; keep boarding passes and any expense receipts (INR taxi/meals/hotel) for reimbursement review.

Typical issues Lufthansa India customer care can resolve

Schedule changes and involuntary disruptions: agents can rebook you on the next available Lufthansa Group flight (Lufthansa, SWISS, Austrian) or authorized partners, often at no extra charge when the airline initiates the change. For weather or air traffic control delays, reaccommodation options are based on availability and fare rules; calling early gives you more choices.

Voluntary changes and upgrades: for most Economy Light/Classic fares, date changes are permitted with a change fee plus fare difference; Economy Flex typically waives the change fee but still collects any fare difference. If you’re considering an upgrade, ask about buy‑up offers at the airport or online; paid upgrades are dynamic but can be cost-effective compared with published Business fares, especially on DEL–FRA and BOM–MUC in off‑peak months.

Baggage, seating, and check-in essentials that save time on the call

Baggage: Economy Light includes cabin baggage only; Economy Classic/ Flex include 1 x 23 kg; Premium Economy includes 2 x 23 kg; Business includes 2 x 32 kg. Cabin baggage is typically 1 x 8 kg for Economy/Premium Economy and 2 x 8 kg for Business/First, plus a small personal item. If you purchased your ticket via a codeshare, Lufthansa agents can still read the allowance from your e-ticket coupon—have the full ticket number ready.

Seats: Standard advance seat selection in Economy can be complimentary on some fares or chargeable on Light fares; extra-legroom and preferred zone seats are optional paid services. Check-in opens 23 hours pre-departure; Delhi (DEL, Terminal 3) and Mumbai (BOM, Terminal 2) long‑haul counters generally open about 3 hours before departure and close 60 minutes prior. Security and immigration at peak times can exceed 30–45 minutes; arrive early if you need special assistance.

India airport touchpoints you can use if phones are busy

Delhi: Lufthansa operates from Indira Gandhi International Airport, Terminal 3, New Delhi 110037. The Lufthansa ticketing/airport service desk typically opens around departure waves for LH 7xx flights to Frankfurt/Munich. If you need day‑of‑travel changes or irregular operations support, the airport desk can assist ticketed passengers; carry a photo ID and your e-ticket or boarding pass.

Mumbai: Lufthansa operates from Chhatrapati Shivaji Maharaj International Airport, Terminal 2, Sahar, Andheri (E), Mumbai 400099. As in Delhi, airport desks open before departure; for post‑travel issues (refunds, receipts), use the online forms instead of the airport to avoid delays. For Bengaluru and other Indian cities served seasonally or via partners, use the website/app for the latest service desk hours.

If you still can’t find the India phone number

Use the Help and Contact page selector to switch countries and note the “International” or “from abroad” numbers shown there, then dial with India’s exit code (+). Alternatively, initiate contact via the Lufthansa app chat or the web contact form and request a callback. This ensures your case is logged and routed to the correct India team without waiting on hold.

Always verify phone numbers on https://www.lufthansa.com/in/en/help-and-contact immediately before calling. Do not rely on screenshots from forums or third‑party directories, as retired numbers are common and may expose you to scams. The official page reflects the current Lufthansa India customer care number and hours in real time.