LimeLife Customer Care Number: How to Reach the Right Team Quickly

If you’re searching for a LimeLife customer care number, here’s the straight answer: as of August 2025, LimeLife by Alcone does not publish a central customer service phone number on its official website. The company primarily handles customer support through its online Help Center and via independent Beauty Guides (your personal representative). This approach ensures order verification and privacy, and it creates a record of your case for faster resolution.

LimeLife, originally launched as LimeLight by Alcone in 2015 and rebranded to LimeLife by Alcone in 2018, serves multiple countries, and its support model is designed to route you to the correct regional team. That’s why most issues are solved fastest by submitting a ticket through the official site or contacting your Beauty Guide directly. If you see a “LimeLife customer care number” on a third‑party directory, treat it as unverified until you confirm it through an official LimeLife channel.

Best Ways to Reach LimeLife Support (Official Channels)

The official starting point is the LimeLife website: https://www.limelifebyalcone.com. Scroll to the footer and use Help/Support or Contact Us. The site detects or allows you to choose your country, which ensures your request reaches the correct regional team (United States, Canada, UK, EU, etc.). Most tickets receive an acknowledgment by email within minutes, and a human response typically follows within 1–2 business days depending on volume.

For order-specific issues (wrong item, damaged shipment, return requests), signing into your account before submitting a ticket helps LimeLife link your request to your order history automatically. You can attach photos of packaging damage or product labels, which often speeds resolution. Keep an eye on your inbox (and spam folder) for the ticket confirmation ID—this number is essential if you need to follow up.

• Go to https://www.limelifebyalcone.com and select your country (if prompted).
• Scroll to the footer and click Help/Support or Contact Us, then choose the topic (Orders & Returns, Product Questions, Account, etc.).
• Provide your order number (from your confirmation email), the email used at checkout, and a clear description of the issue.
• Attach supporting photos (e.g., shipping box, packing slip, product label/lot code); keep individual files under 5–10 MB to ensure upload success.
• Submit the form and keep the confirmation email with your ticket ID; responses typically arrive within 24–48 business hours.

When You Need a Phone Conversation

While LimeLife doesn’t list a universal inbound customer care number, you can often speak by phone with your Beauty Guide (the independent representative tied to your order). Their name and contact details usually appear on your order confirmation, packing slip, or your account’s order history. Many customers get faster, personalized help this way—especially for product shade recommendations, exchanges, or gift orders.

If you prefer a call with corporate support, submit a ticket via the Help/Support page and include “Request phone call” in the subject or description along with your time zone, phone number, and 2–3 windows of availability (e.g., “Mon–Thu, 10:00–13:00 ET”). The support team can then determine whether a callback is appropriate and schedule one when possible.

Important: Avoid Fake “Customer Care” Numbers

Be cautious with numbers listed on unofficial sites, social media posts, or online directories. A common scam pattern is to publish a generic +1‑800 or +44 number and ask for your full card details. LimeLife will never ask for your full card number, full CVV, or your account password over the phone.

Verify that any link you use ends with the official domain “limelifebyalcone.com” and that the page is secure (HTTPS). Official emails end in “@limelifebyalcone.com.” If in doubt, return to https://www.limelifebyalcone.com and navigate from the footer to Help/Support to initiate contact.

What to Have Ready to Speed Things Up

The more precise your initial request, the faster support can resolve it. For product or order issues, visible batch/lot codes, photos, and exact timelines help the team diagnose and approve replacements or refunds without back-and-forth.

For returns, check that products are in resalable condition where policy requires it (unopened/unused for hygiene items). Take clear photos in daylight, and keep the shipping carton until your case is closed—couriers often need packaging photos for damage claims filed within a short window (commonly 7–10 days).

• Order number and order date (from your confirmation email or account history).
• Photos of the item(s), shipping box, packing slip, and any damage; include close-ups of product labels and lot/batch codes if visible.
• Product details: names, shades, quantities, and the exact issue (e.g., “pump not dispensing,” “arrived broken,” “received shade G1 instead of G2”).
• Shipping address used at checkout and preferred return address (if different).
• Payment method used (e.g., Visa ending in ••••1234) and whether you used a gift card or promo code.
• Your Beauty Guide’s name (if applicable) and any prior ticket ID related to the same issue.

Returns, Refunds, and Typical Timelines

While country-specific policies vary, many beauty e‑commerce returns windows run around 30 days from delivery for most items, with stricter rules for hygiene-sensitive products. LimeLife commonly requires that returns be initiated within the stated window and that items are returned with any included accessories or sets intact. Always check your regional policy page via the site footer before you ship something back.

Once a return is received and inspected, refunds usually post back to the original payment method within a few business days. Banks and card issuers may take an additional 3–10 business days to make funds visible. Replacements typically ship after approval; you’ll receive a tracking email. If your order shows no tracking movement for 3–5 business days after label creation, open a ticket with your order number and ask the team to investigate with the carrier.

Region-Specific Notes

Use the country selector on https://www.limelifebyalcone.com to ensure you see the correct products, taxes, shipping options, and support policy for your region. Hours of operation and observed holidays differ by country; response times are quoted in local business days. If you move or travel, place orders and request support through the storefront that matches your delivery country.

If you work with a Beauty Guide across borders, confirm whether your order was placed through their market’s site or your local market site; this affects which support team can access your order. When in doubt, include both your delivery country and the URL you used to purchase in your support ticket.

Summary: How to Reach LimeLife Without a Public Phone Number

There is no publicly listed, universal LimeLife customer care phone number. To get help fast, use the Help/Support link in the footer of https://www.limelifebyalcone.com, provide complete details (order number, photos, lot codes), and request a callback if you prefer to speak by phone. If you ordered through a Beauty Guide, their phone number or email is often the quickest route for personalized assistance and escalations.

Avoid unofficial numbers posted on third‑party sites, and never share full payment details over the phone. Sticking to verified LimeLife channels will protect your account and usually resolves most issues within 1–2 business days.

Can you return LimeLife products?

Our Return Policy
We want you to be 100% happy with your products. If you are not, we will definitely offer you a return or exchange, simply contact your Beauty Guide for Assistance! You may also return the items directly to our warehouse.

What company owns LimeLife?

L’Occitane’s 60 percent stake in LimeLife by Alcone, positioned the newly established division for tremendous growth. Alcone, the 60-year-old family-owned company, is legendary for its innovative high-quality makeup.

How do I cancel my LimeLife membership?

Member Deactivation or Cancellation
If you decide you no longer want to be a part of the Program, you may deactivate or cancel your membership at any time by contacting customer service at 1-844-BE-AMAZING or [email protected].

How do I contact LimeLife?

Our Customer Care team can be reached during our office hours which are 9am to 9pm EST and 10am-3pm on Saturdays at the phone number 844-BE-AMAZING (844-232-6294) or you can email us at [email protected].