LG Refrigerator Customer Care Number: How to Reach the Right Support Fast

Official LG customer care numbers for refrigerators

If you own an LG refrigerator and need help with installation, troubleshooting, warranty, or repairs, calling the correct regional support line will get you service faster. In the United States, LG customer care for home appliances (including refrigerators) is 800-243-0000. In Canada, the number is 1-888-542-2623. In Australia, call 1300 54 2273 (1300 LG CARE). These lines route you to trained LG agents who can set up service, perform over-the-phone diagnosis, or guide you through Smart Diagnosis via the ThinQ app.

Service hours vary by country and season, so check the latest hours before calling. The most up-to-date hours and additional contact options (chat, email, WhatsApp where available) are posted on the official support sites: United States: https://www.lg.com/us/support, Canada: https://www.lg.com/ca_en/support, Australia: https://www.lg.com/au/support. For other countries, start at the global portal https://www.lg.com/support and select your location; phone numbers and live-chat links are listed on each country’s page.

If you’re unsure which line to use, look at your refrigerator’s rating label for the “Made in/For” region and the model suffix (for example, “/00.AUS” or “/01.AUS” in Australia, “-SDS” or “-ST” variants in North America). The region on the label should match the country site and customer care number you contact. Using the correct regional number ensures agents can view your warranty and parts availability.

Information to have ready before you call

Having complete product details on hand helps the agent verify warranty coverage and accelerate troubleshooting. Locate the model and serial number on the inside right wall of the fresh-food compartment (common on French door and side-by-side units) or behind the lower door near the hinge on single-door models. The serial number typically begins with two letters followed by numbers and encodes the production date. Keep your purchase receipt or invoice ready; if you don’t have it, a credit card statement with the retailer and date is usually acceptable for validating the in-warranty period.

Gather symptoms and any on-screen or panel error codes before you call. If your unit connects to the LG ThinQ app, open the app and capture a screenshot of alerts or run Smart Diagnosis first; it can produce a diagnostic report that agents can interpret. If you use a water filter (e.g., LT1000P, LT700P), note the last replacement date—reduced water flow and ice production are often linked to filters beyond 6 months of use or 200 gallons (whichever comes first).

• Model and serial number (from the interior label or door hinge area)
• Proof of purchase (retailer, date, order number)
• Photos or short video of the issue (e.g., frost buildup, error code, leaking point)
• Current temperature settings and actual measured temps (a fridge thermometer helps; target 37°F/3°C fridge, 0°F/-18°C freezer)
• Power source details (dedicated outlet, extension cords or adapters, surge protectors)
• Installation environment (clearances in inches/mm around the cabinet, ambient room temperature)

What customer care can resolve by phone vs. when service is needed

Many performance complaints can be solved during a single call. Examples include correcting temperature setpoints (typical factory defaults: 37°F/3°C fridge, 0°F/-18°C freezer), disabling the demo/showroom mode after delivery, turning off an unintended Sabbath mode, leveling doors to restore proper sealing, clearing air vents blocked by food containers, and running a 24-hour stabilization after initial power-up or after a large grocery load. Agents can also walk you through ice maker resets, dispenser child-lock toggles, and gasket cleaning that reduces door rebound and air leaks.

Smart Diagnosis via the ThinQ app is particularly useful on LG refrigerators with Wi‑Fi. The app can transmit operating data to support, identifying issues such as fan obstruction, defrost cycle anomalies, or sensor faults. If you don’t use the app, some models support tone-based Smart Diagnosis by holding a button sequence while the phone listens. In many cases, these tools avoid an unnecessary visit and save days.

On the other hand, sealed system problems (loss of cooling with compressor running/hot, persistent frost on one section of the evaporator, oily residue), repeated error codes related to compressors or fans, refrigerant leaks, damaged door gaskets, or failed control boards generally require an in-home technician. LG customer care will schedule an authorized service provider, and if parts are needed, they’ll initiate ordering so the tech arrives prepared.

Warranty coverage and typical costs

Most LG refrigerators carry at least 1 year parts and labor on the entire unit from the purchase date. Many models include extended coverage on the sealed system and compressor—commonly 5 years on the sealed system parts and labor, and 10 years on the compressor part (labor typically covered for the first year; after that, labor may be chargeable). Terms vary by model and country, so the agent will confirm coverage based on your serial number and proof of purchase.

If your unit is out of warranty, ask for an itemized estimate. Typical U.S. diagnostic/visit fees range from $89 to $149 depending on region. Common out-of-warranty repairs: ice maker assemblies ($160–$350 parts plus labor), door gasket replacement ($80–$150 parts plus labor), and sealed system work (compressor, evaporator, drier) often totals $700–$1,200 including labor. Genuine LG water filters generally retail for $40–$60; counterfeit filters are common online, so buy from LG or authorized retailers to avoid flow and taste issues.

If you purchased an extended protection plan (from LG or a retailer), have that contract number available. Plans typically run 3–5 years and may include food loss reimbursement (commonly $150–$300 per incident, with proof) and no-charge labor on compressor replacements. Agents can coordinate with your plan provider to apply benefits. Also ask about service bulletins; in some cases, LG may offer accommodation for known issues even outside standard warranty windows.

Service booking expectations and escalation tips

After your call, most areas can schedule an authorized technician within 2–5 business days. Rural locations may see longer lead times. If parts are needed, common components are often available within 2–5 business days; specialty parts or backorders can extend timelines to 1–3 weeks. LG or the service partner should send you SMS/email confirmations with your case number—save this for status checks.

On visit day, expect a 2–4 hour arrival window. Clear a path to the refrigerator and ensure power access. If a sealed system repair is scheduled, the tech may need 60–120 minutes on-site and will require good ventilation and space to work. For multi-part repairs, the provider may split diagnosis and repair into two appointments; ask whether the tech can pre-order likely parts to minimize repeat visits.

If your case stalls, call customer care with your case number and request escalation to a case manager. If food loss has occurred due to a covered failure, ask about documentation requirements (photos, receipts, an inventory list) and time limits for filing. For repeat failures within a short timeframe (e.g., 30–90 days), request that the agent review replacement or “no lemon” provisions if included in your warranty or protection plan.

Verified contacts and support links at a glance

Use the official numbers and sites below for fast access to LG refrigerator support. These are maintained by LG and current at time of writing; always verify on the country site for the latest hours and options.

• United States — Phone: 800-243-0000 — Support: https://www.lg.com/us/support
• Canada — Phone: 1-888-542-2623 — Support: https://www.lg.com/ca_en/support
• Australia — Phone: 1300 54 2273 (1300 LG CARE) — Support: https://www.lg.com/au/support
• Global support directory — https://www.lg.com/support — select your country for local phone, chat, and WhatsApp (where available)

For written correspondence in the United States (not for service scheduling), LG Electronics USA, Inc. headquarters is located at 1000 Sylvan Ave, Englewood Cliffs, NJ 07632. Do not ship products to this address; customer care will provide the correct service center details when needed.

How much does it cost to fix an LG fridge?

Fridge Repair Cost by Brand

Brand	Repair Cost (Labor Included)
Whirlpool	$50 – $400
LG	$50 – $400
GE	$80 – $550
Kenmore	$80 – $650

How long is the warranty on a LG fridge freezer?

LG 5 Year Warranty – Parts & Labour with Confidence | LG UK. JavaScript appears to be disabled in your browser.

How do I contact LG customer service?

For assistance checking status or updating a Subscription order, please contact LG Support at 800-243-0000.

Does LG do free repairs?

LG Electronics guarantees free repair service to its products within the warranty period through its Authorized Service Centers. Each LG product has a different set of warranty conditions, so please refer to information below.