LG India Customer Care Number: The Complete, Practical Guide

Official LG India contact numbers and channels

The primary LG India customer care helplines are 1800-315-9999 (toll-free from all operators across India) and 1800-180-9999 (toll-free, traditionally for BSNL/MTNL lines). These numbers connect you to LG Electronics India consumer support for televisions, ACs, refrigerators, washing machines, audio, monitors, and kitchen appliances. Calls are routed to the nearest support hub based on your registered pin code to schedule service, installations, or troubleshooting.

For online help, use LG’s official support portal at https://www.lg.com/in/support. From there, you can start a repair request, book installations, download manuals, update firmware, or initiate live chat. If you prefer app-based support for connected products (e.g., ACs and washers), the LG ThinQ app lets you run Smart Diagnosis and share error logs with customer care, which can reduce onsite visits.

• Phone (toll-free): 1800-315-9999; Alternate: 1800-180-9999
• Official support portal: https://www.lg.com/in/support (repair booking, chat, manuals, track requests)
• Product registration and Smart Diagnosis: LG ThinQ app (Android/iOS)
• Service-center locator: “Find a Service Center” on the support portal (enter city or pin code)

What to have ready before you call

Having complete and accurate product information shortens your call and helps the agent give precise instructions. Keep the model number and serial number handy; you’ll find these on the back/side of the unit or inside compartments (e.g., refrigerator liner or washing machine door). If you registered your product on the LG ThinQ app, you can copy these details from there.

Support will typically ask for your purchase date, retailer name, and a mobile number and address for scheduling. If your unit shows an error code (for example, on AC indoor unit display or TV service menus), note it exactly. For networked products, note your Wi‑Fi SSID, router model, and whether you use 2.4 GHz or 5 GHz, as connectivity is a common factor in diagnostics.

• Model and serial number (from product label or LG ThinQ app)
• Proof of purchase (invoice or GST bill) and installation date (if different)
• Error codes/symptoms, photos/videos, and any prior service request number
• Full address with pin code, preferred contact number, and availability window

How to raise, track, and reschedule a service request

Phone: Call 1800-315-9999 or 1800-180-9999 and ask to “book a service.” The agent will create a Service Request (SR) linked to your phone number and SMS or email it to you. You can usually request morning/afternoon time slots; metro availability is broader than non-metro. Ask the agent to read back the SR number and save it for tracking.

Web: Go to https://www.lg.com/in/support and select “Request a Repair” or “Installation.” Enter product category, pin code, and contact details; attach a copy of your invoice and photos if needed. After submitting, you’ll receive an SR number. Use “Track Repair” on the same page to check technician assignment, ETA, and parts status; rescheduling and cancellation are available when the job hasn’t been dispatched.

Technician visit: On visit day, you’ll typically receive an SMS with the engineer’s name and contact. Always verify the SR number and technician ID. If the issue is software-related (e.g., TV firmware, ThinQ pairing), the engineer may guide you remotely to resolve without a visit, reducing downtime.

Warranty basics and typical service costs in India

Warranty terms vary by model and year. As a rule of thumb in India, most LG appliances and TVs include a 1-year comprehensive warranty on the product. Select categories carry extended limited warranties on key components—commonly compressors (refrigerators) and motors (washing machines) for up to 10 years, and TV panels on certain models for an additional period as specified in the warranty card. Always confirm your exact coverage on your invoice and the product’s warranty booklet, since promotional extensions may be tied to the purchase window.

Out-of-warranty service incurs a visit/inspection charge plus parts and labor. Typical indicative ranges (city and model dependent; confirm with the agent before booking): technician visit/inspection often Rs. 300–700; split AC standard installation Rs. 1,500–2,500 (piping, brackets, core drilling, and extra copper/insulation are billed separately per meter); TV wall-mounting can range from Rs. 500–1,500 depending on bracket type and screen size; washing machine standard installation is usually complimentary for new purchases but re-installations or stand/kit accessories are chargeable. Always ask for a GST invoice; authorized service centers accept UPI/card and provide itemized bills.

Response times, installation SLAs, and spare-parts availability

In major metros, new-product installation for air conditioners and large appliances is often scheduled within 24–48 hours after your request, subject to seasonal demand (April–June can be peak for ACs). Service calls for breakdowns are commonly attended within 24–72 hours depending on proximity and parts availability. In tier-2/3 towns, lead times may extend by an additional working day for logistics.

When parts are required, the technician will quote availability and ETA. Frequently stocked parts (remote controllers, inlet valves, basic sensors) are often same- or next-day in metros. Specialized items (e.g., TV panels, inverter PCB modules) can take several days. You can monitor the parts status using the SR tracking link; if ETAs slip, call 1800-315-9999 with your SR number to escalate for expedited sourcing.

Escalation and consumer protection

If your case stalls, ask phone support to escalate the SR and assign a floor supervisor. Document every interaction: date, agent name, what was promised, and the next milestone. If multiple appointments are missed or parts ETAs keep changing without updates, request an escalation reference ID in addition to your SR number and ask for a committed timeline in writing (SMS/email).

For unresolved grievances after reasonable attempts with LG support, you can approach the National Consumer Helpline at 1915 (toll-free) or file a ticket at https://consumerhelpline.gov.in with your SR history and invoices attached. Clear documentation greatly increases the speed and quality of resolution, whether that’s a repair, replacement, or refund as per applicable policies and law.

Safety and fraud-avoidance tips

Use only the official LG India helplines (1800-315-9999 / 1800-180-9999) and the support portal at https://www.lg.com/in/support. Avoid third-party phone numbers you find on ads or search results that don’t lead to LG’s official domain; scammers often list lookalike numbers online. LG technicians carry ID and reference your SR number—verify both before allowing access.

Never share OTPs unrelated to your repair booking or pay advance fees to personal accounts. Authorized service centers issue GST invoices and accept traceable payments (UPI/card) in the center’s or LG’s name. For accessories and consumables (filters, brackets, hoses), ask for MRP and warranty before purchase; keep the invoice for future claims.

Quick recap

Call 1800-315-9999 (primary, toll-free) or 1800-180-9999, or visit https://www.lg.com/in/support to book, track, and manage LG India service. Prepare your model/serial, proof of purchase, clear symptom notes, and preferred time slot. Confirm charges in advance for out-of-warranty work, insist on a GST invoice, and use escalation channels with documented SR numbers if timelines slip.