LG India Customer Care: Practical, Up-to-Date Guide (2025)

Official Contact Channels You Can Rely On

LG India maintains multiple support channels and a national toll-free helpline that operates around the clock. For most product issues, starting with the voice helpline or WhatsApp yields the quickest ticket creation. Keep your model number, serial number, purchase date, and PIN code handy before you initiate contact.

When you call or chat, ask the agent to generate a Service Request Number (SRN) and note it down. This SRN is essential for tracking technician appointments, spare parts orders, and any escalation. For online requests, you can also track status via the support portal using your mobile number and SRN.

• 24×7 Toll-Free Helpline (all operators): 1800-315-9999
• 24×7 Toll-Free Helpline (BSNL/MTNL lines): 1800-180-9999
• Official Support Portal: https://www.lg.com/in/support (Request a Repair, Find a Service Center, Download Manuals)
• WhatsApp Support: +91 9711709999 (send “Hi” to start; use for ticket creation, status, and basic troubleshooting)
• Live Chat: available via the Support Portal during business hours (commonly 9:00–18:00 IST, Mon–Sat)
• Social: X (Twitter) DM to @LGIndia with your SRN, contact number, and city for follow-up coordination

Booking a Service and Typical Turnaround Times

You can raise a service request by phone, on WhatsApp, or online via the LG India support portal. The process typically takes 3–7 minutes: choose your product category and model, enter the serial number, describe the issue (ideally with photos/video), and confirm the service address and preferred time window. You’ll receive an SRN by SMS and/or email immediately after submission.

For metros and large Tier-1 cities, first-visit turnaround is usually within 24–48 hours. Tier-2/Tier-3 locations typically see 48–72 hours, and remote PIN codes may take 3–5 working days, depending on technician availability and part logistics. If your unit requires spare parts, technicians often provide an ETA on-site; common parts are stocked locally, while less common items may take 3–10 working days.

Out-of-warranty inspection/visit charges are standardized by category and city. As an indicative guide in 2025: small appliances (microwave, vacuum, audio) often incur INR 350–600 for inspection; large appliances (TV, refrigerator, washer, AC) typically INR 590–900. Installation and uninstallation are separate services (for example, split AC installation commonly INR 1,500–2,000; copper piping, brackets, and drilling are billed as per actuals). Always ask the agent or technician to confirm the exact rate for your city before proceeding.

Warranty Coverage in India: What to Expect

Warranty coverage varies by model year and promotion, so refer to your physical warranty card and invoice first. As a rule of thumb, LG India provides a comprehensive warranty on the “product” and an additional limited warranty on key components (panel, compressor, motor, magnetron, PCB) for select models. Registering the product online and retaining your invoice significantly speeds up claims.

Extended warranties may be available at the time of purchase or via LG-authorized partners within a limited window after purchase. If you’ve purchased an extended plan, store the policy document with your invoice and ensure the IMEI/serial number on the plan matches your product. In case of mismatch, correct it before you need service.

• Televisions: typically 1-year comprehensive + additional 1-year panel warranty on select models. OLED and premium ranges may have promotional extensions—check your model’s warranty card.
• Refrigerators: commonly 1-year comprehensive + 10-year compressor warranty (parts only; labor may be chargeable outside the first year).
• Washing Machines: frequently 2-year comprehensive + up to 10-year motor warranty (especially for Direct Drive models). Electronics/PCB coverage may differ.
• Air Conditioners: typically 1-year comprehensive + up to 10-year compressor warranty; select split models include PCB warranties (e.g., 5 years). Installation materials are not covered.
• Microwave Ovens: often 1-year comprehensive + 3–5-year magnetron warranty on select models.
• Monitors: generally 3-year warranty (carry-in or onsite depending on size and region).

Finding Authorized Service Centers and Hours

Use the “Find a Service Center” tool on https://www.lg.com/in/support to locate the nearest authorized center by PIN code or city. Authorized centers appear with their phone numbers, Google Maps links, and operating hours. Most centers work Mon–Sat, 09:30–18:00 IST; some metro centers may operate extended hours during peak seasons (e.g., summer for ACs). Always call ahead to confirm timings and whether walk-ins are accepted for your product category.

For large appliances (TVs above 43”, refrigerators, washing machines, split ACs), onsite service is standard. For small devices (monitors up to a certain size, microwave ovens, audio), centers may require carry-in service. If you need a pickup, ask the helpline—pickup/drop may be available in select cities for a fee. Bring your invoice, warranty card, and a brief fault description; if the fault is intermittent, a short video on your phone helps diagnosis.

Escalations, Complaints, and Resolution Expectations

If your SRN shows no technician assignment within the stated window (e.g., 48 hours in metro areas), call the helpline and request an escalation with your SRN. Ask for the case to be tagged “priority” and for an SMS confirmation of the escalation. If a promised visit or part ETA lapses, call again referencing the prior escalation ID; you can also DM @LGIndia on X with the SRN for visibility.

Keep all communication in one thread and note dates, names, and commitments. If you still do not receive a response, you can log a grievance with the National Consumer Helpline (NCH) by calling 1915 or visiting https://consumerhelpline.gov.in, quoting your SRN, invoices, and any technician reports. In practice, most LG service issues resolve within 3–7 working days; complex board/panel replacements or remote-area logistics can take longer, but you should see proactive updates when the ticket is actively tracked.

Documentation and Details That Speed Up Support

Submitting complete and precise information reduces back-and-forth and minimizes repeat visits. Technicians often carry standard parts for common faults; accurate symptom descriptions and error codes help them bring the right spares on the first visit.

Model/serial locations: TVs—Settings > Support > About/TV Information or rear label; Refrigerators—inner wall near vegetable tray; Washing Machines—door frame (front-load) or rear panel (top-load); AC indoor unit side panel and outdoor unit sticker; Monitors—rear label. Photos of error codes (e.g., OE/UE on washers) and short videos of symptoms (e.g., TV vertical lines, AC indoor unit noise) are extremely useful.

What to Keep Ready

Have the following ready before you call or book online; this cuts down the ticket creation time and improves first-visit fix rates.

• Invoice (clear photo/PDF), warranty card, and product model/serial number
• Full address with landmark and correct PIN code; two working phone numbers
• Symptom description, error code, and short photo/video
• Preferred time window (AM/PM) and building access instructions
• For out-of-warranty: ask and note the visit/inspection fee and any installation/consumable rates

Cost and Payment Notes (Out-of-Warranty)

Technician visit/inspection fees are payable even if you decline repair after diagnosis. If you proceed, the visit fee may be adjusted against labor in some cities—confirm with the technician. Consumables (e.g., AC copper pipe, drain hose, wall brackets) and logistics (e.g., ladder work, drilling) are billed separately at standard rates. Payment modes typically include UPI, cards, or cash with a GST invoice; insist on an e-invoice or a stamped manual bill with the SRN noted.

Panels, compressors, motors, and PCBs tend to be the higher-cost items. For older products, weigh repair cost versus replacement with current MRP and energy savings (e.g., new 5-star refrigerators and Dual Inverter ACs can cut annual power costs significantly). If the unit is near the end of its comprehensive warranty but key-component coverage remains (e.g., compressor 10 years), ask if labor is the only payable item.

Special Notes

LG exited the global smartphone market in 2021; if you still hold an in-warranty device purchased in India, support is provided subject to parts availability and original warranty terms. For IT products like monitors, service may be carry-in at authorized centers in select cities.

Always use authorized LG service to maintain safety and eligibility for any remaining warranty. Unauthorized repairs can void coverage on subsequent failures, especially for sealed systems (refrigerators/ACs) and high-voltage components (TV panels/PSUs).

Where is the headquarter of LG in India?

LG Electronics INDIA Pvt Ltd (Head Office) in Greater Noida, Noida, Delhi is known to satisfactorily cater to the demands of its customer base. It stands located at Plot Number- 51, Near Udyog Vihar, Surajpur Kasna Road, Greater-201310.

What is the number of LG in India?

080-6937 9999. Toll free Number(s): 1800 315 9999 (For Customer Support, 24*7)

How can I call WhatsApp customer care?

WhatsApp Support
To better assist you, contact us from your phone by opening WhatsApp > Settings > Help > Contact Us. You can also visit our Help Center for additional information.

How can I contact LG customer service?

For assistance checking status or updating a Subscription order, please contact LG Support at 800-243-0000.